Vegas Baby - Casino Delay Tactics
I have played at Vegas casino for a little as a week and on the 12th of January I requested a withdrawal of £1000.
I kept playing and on the 13th of January I requested again a withdrawal of £4500.
On the 14h of january (the first withdrawal supposed to be already processed) I received an email saying I need to provide some documentation to prove from where I am taking the money I’m depositing.
On the 14th of January(same day they requested documents) I’ve sent them all right away.
On the 18th of January, I get asked for some extra documents which I promptly sent them through.
On the 24th of January (10 days after I’ve been asked the first time the documents) I asked for an update but nothing comes back to me.
Not happy enough, on the 27th of January I get asked for extra documents to be sent.
I obviously sent them on the same day once again.
On the 28th of January, for some reason I get asked for the same documents I’ve been asked on the 27th however I sent them again.
On the 31st of January, vegas “team” unfortunately wasn’t able to locate all my documents which I sent 2 times (in those documents there are very sensitive and personal informations) so they couldn’t go any further until I would send for the 3rd time the documents.
So, I sent once again the documents hoping that this will come to an end as soon as possible.
We are now on the 7th of February and I received this email from vegas support saying
“ Thank you for your wage slip and bank statement.
Please accept our apologies, the review has taken longer than expected and we understand the inconvenience and frustration this may have caused.
Your account is still under review in line with our regulatory obligations. Please allow us 10 working days from today to complete the review and once completed, we will provide you with an update”
Let’s keep in mind, I have sent last documentation on the 31st of December (last Monday) and after 7 days they saying it will take 10 working days?
Also, when I ask the team on live chat about what is going on, or having information, they’re constantly saying they don’t have access to the process, so they can’t give me any updates or explaining what is going on on my account.
With all of this I have my £5500 winning money held into the casino (as the withdrawal request from pending status has been reversed into my casino account) and I can’t do anything, I can’t request the withdrawal and I can’t have any info regarding all of this.
