Unibet— player complaints: 153 in English

Hi I just registrate myself at a new custumer at Unibet. I deposite 1500kr with a Neosurf Voucher. I was lucky and won 17000 NOK. When i order a withdrawal they first asked me to upload my ID. So i did. This was approved. Then they asked for payment proof. I bought my Neosurf voucher on bitrefill.com. I sent them the transaction history on the Neosurf Voucher, and i sent them the reciept i got from Bitrefill when i bought the Voucher. This was not approved??? And they cant answer me how i can apporove my payment proof for my Neosurf Voucher on 1500kr. This is very unexpected. I thought Unibet was a serios casino provider. But i guess not. So can you please take contact with them for me? When they accept deposite with Neosurf Vouchers, they cant use that against their custumer when the account is asked to be verified. Best regards [EDIT]

I had a HUGE win, they requested my documents for verification and they had been asking more and more each time and reject what I'm sending without any explanation, they have asked for 3 different proof of address, photo of me holding the proof of address, holding the ID, the card used, etc I cant pass the verification process which also takes more than 5 days each time and I cant make withdrawals

Dear sir/madam, I have already stated a few things and this in my last complaint, but no answer was given about this. I have put in my complaint that it is Unibet, but it is also n1 casino, it is also jackpotvillage and so on. I would like to get a refund on the play on Live Casino’s. A portion on the money that I spend playing online Live Games. The websites state clearly that the games are fair and there is they are not fake/rigged. Although I want to believe them, I just can’t because I have proof that it is not. I have a video of the wheel just spinning and spinning and spinning, without even stopping. I have a video of them giving the outcome, before it even came. I also have a video of them giving the wrong outcome. Al they say is that ‘the flapper broke... there was a technical issue... and so on’ Scientifically it is slim to impossible for those happenings to be just issued as a technical problem. How can the casino’s expect players to win by relying on their luck when the games are being controlled? When those ‘issues’ happen, they just continue the game and apologies for the inconvenience. 10 minutes later, they just act as if nothing is wrong and hope that players didn’t even see it. Games being rigged/not fair is something that no one wants to help out with.

Unreasonable identity verification, no refund of deposit, ID card with face to take photos, bank letter and address proof is not accepted, but I did the same, they still embarrass me, hope you can help me get it back fairly

Hello, I've been trying for more than a month for Unibet to finally verify my account. However, this has not happened yet and I have already sent all the documents on 21.6 and 22.6. I keep contacting them by email, what's going on that I still have to wait, because my collections have been suspended for the same length of time, with a total amount of around £ 1,600. They always wrote me the same thing and that my documents are in line and waiting for approval from their external companies, which check them, so they can't help me on their own. I have already sent a lot of e-mails (I can provide copies) and subsequently sent absolutely everything they required and still nothing is happening, so I decided to solve it unfortunately this way and I believe that you will help me get my withdrawals from the winnings to my account as soon as possible. Thank you very much And I have no problem supporting all the data and screenshots I have It occurred on: 2021-06-21 This meant that It's so much long time I need to waiting for my verification and it's so frustrating if I also have a withdrawals on hold I want to finish verification process asap and request my withdrawals again on my bank account I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. Yours faithfully,

Hello. registered in this institution from Kyrgyzstan. made a deposit in the amount of 88 euros, 26.02 blocked the account, since they no longer work with Kyrgyzstan, before that I put a request for withdrawal, but they could not withdraw to webmoney, although they accepted the deposit perfectly. Help me please.

I was allowed to deposit £6000 in a few hours before they realised I'm on a Self-exclusion for 5 years with partner company 32red and I have received no answer to this error of verification

I opened an account with unibet and made my first deposit on the 4/2 of £10, from the 4/2 - 10/2 i made 6 deposits ranging from £10 - £150. On the 11/2 I was triggered and also had access to a lot of money (borrowed money), and made a deposit of £500, including this deposit, i made 27 deposits within 24 hours totalling £27,920. I am aware i have a responsibility for my actions and i should have taken steps to prevent this happening, however since opening my account with unibet they have not sent any emails or given any information in regards to tools to help preventing gambling harm. I also feel they have failed me with their social responsibilty, the stakes started off from £2 spins upto £75-£100 a spin, displaying erratic behaviour and i was online for over 12 hours straight without a break and i had no customer interaction whatsoever, apart from when i contacted customer service about a withdrawal and then they did not talk about responsible gambling. I am a 20 year old student and feel with my age, i would be in the vulnerable category? With the amount of deposits and the value of the deposits stArting at £500 , Going to £800 then £1000 then £1500 and then £2000, i feel unibet should have done something or have something in place to stop deposits whilst they interact with their customer. I have not requested all of my deposits back, as it was my choice to initially deposit, however i feel if unibet acted in a socially responsible way, the amount i deposited would not have been so much. Even if they just sent an email or interaction to break the cycle i was in whilst gambling.

Welcome offer is a **scam**Welcome offer is a **scam**.Read the small print: You must deposit £100 but then must bet £2500 in order to receive a £100 bonus. PLUS YOU CANNOT WITHDRAW YOUR DEPOSIT.According to Nicola at UNIBET:Nicola: The bet 25 x is accumulativeNicola: So you spend the £200 and befor

I created my account recently, I deposited totally 315 EUR and started to play, I had lucky mostly on soccer and table tennis, then I decided to withdraw, 4500 EUR plus I have another 2500 EUR on my account. My ID card was verified before this, but now they wanted to verify my address, so I sent them an utility bill. Meanwhile of course my withdrawals were not processed, they were pending. One week later I saw that they rejected my document, went to their chat and they did not give me any reason why was this declined, they said send different proof of address. I uploaded my bank statement. Then it stalled to an another three weeks, they did not verify it. The support always said the same, the relevant department is still checking my document, be patient, etc. Then meanwhile I got an email that my account is frozen, finally yesterday (dec 11) I received the email that my account is now blocked and I can't log in. I've read many stories on different forums that if an account is blocked, they send a final email that you broke the terms and conditions (not explaining further) and the money is confiscated. It is obvious for me that because of my winning (I made 7000 EUR from my 315 EUR deposit), they don't want to process my withdrawals, rather they want to keep it. UPDATE : On 14th December they sent out 315 EUR to my skrill, which is my deposit only. Nothing else, no email why is my account blocked, where is the rest of my balance (another 6700 EUR). I need my full balance! Please help me! UPDATE 2 : Unibet sent me an email that the account remains closed and my money is frozen. This is unacceptable. I did not break their rules! I played on my account, nobody else. I did not violated any of their rules. I placed straight and valid bets and because I made a huge win from a smaller deposit, they don't want to pay me out. They violate their own rules while they accuse me with alleged charges without showing any evidence. Therefore I say again : unibet must pay out my full balance! Thanks

Dear Sir / Madam, I am writing to you to raise an issue about Gambling The issue that I have experienced was that after taking the welcome offer at Unibet Casino last year (21th September 2019), I won £6234 and have been trying to get my withdrawal process ever since. I have had numerous problems with there verification team about certain documents I have provided, Such as they were only accepting certain types of Proof of Address which is understandable but I have sent in so many different photos alll of which are clear, yet they just kept replying to me saying that what I had provided was not acceptable. The most recent delay in verifying me has been the document they requested where they wanted me to hold the proof of address next to my face but i had to hold it with my index and finger and thumb only the previous on i sent i was holding it with 3 fingers but it was totally clear and you could see the document i think they are just delaying the payment to me I also believe this goes against the Gambling Commission terms of what they deem a normal request in order to verify a user. Following this most recent request, I have been told my money will be confiscated to which i am baffled by to say the least, they listed several terms which they believe I broke which is simple not the case. i will attach there most recent email of what they said and terms i broke Dear [EDIT], Thank you for your recent email. Your account has been closed by our security team in line with the terms and conditions accepted on registration, unfortunately you will not be able to hold an account with us. The balance of the account has been confiscated, in accordance with these terms, including, but not limited to 1.2(i)(ii) / 3.1 / 5.1.d(v)(vii)(ix), (f) / 5.2.1(vi)(vii)(viii)(n)(o) / 5.4(w) Apologies for any disappointment caused. We can advise nothing further at this point. If you are not happy with this outcome, and wish to raise this as a dispute, our ADR and details of how to do this can be found in our terms and conditions. We will co-operate in full, if and when requested by any third party regarding the account. Until such time as contacted, we are unable to assist you further with this and will await external contact. It occurred on 30/11/2020 This meant that I have been so depressed over this situation i was banking on that money last christmas and i didn't get it the total process has been going on and on and its really affecting my im losing sleep over it now and i feel discriminated maybe becasue im foreign they think they can treat me like this please help me get this money out of there. I would like you to review my case and hopefully see that i have done nothing wrong at all! I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. Yours faithfully,

Absolutely awfulAbsolutely awful, opened and account and deposited £100 and they have kept it and they are asking for a picture of me holding my driving licence and a bank statement and my passport using only 2 fingers but it's impossible and every picture isn't good enough they are just crooks must

I deposited my money, and then the account was suspended upon further checks - I sent over my ID, and proof of address -these were both accepted, and then i was asked to provide a selfie, and specifically a paper based proof of address, i do not want to send any more pictures of myself to a corporation, and i do not have any paper billing as I care for the environment, upon asking for my deposit to be refunded, they have refused. Contravening the gambling commissions guidelines - Restriction on withdrawing deposit and deposit winnings 4. Allow consumers to withdraw their Deposit Balance at any time (including when a Bonus is pending or active on the account) and without restriction

After I registered asked to provide my identification back in early August and once I provided my driver ID the account verified immediately. Soon I decrease my deposit limit at this site due to loosing too much money which is part of problem gambling. Back in third week of August I deleted deposit limits and deposited large amount funds. As soon as I won my losses they asked me to verify my address and interested find out which country I born? Perfect timing to trap if someone has problem with gambling eh? Let trap his fund here at our site and let him loose it at here and by the book everything looks perfect! I asked to provide my utility bill for verification of address although address was showing on my driver license. And I provided on August 29th, since than I asked many times Unibet to verify my account but they didn't do that so! Because they don't want people to withdraw funds specially someone already used their responsible gambling section.. The issue is here not only they are delaying verification process, they are creating this under name of security so people continue bet and loose.

Opened an account with Unibet, verified electronically. Made 99 deposits. 2 of these were from my PayPal account, 97 were from 2 debit cards belonging to my partner. We have different addressss. Made 2 withdrawals £650 each. Both of these were paid to partners card. Then won and tried to withdraw £3,600 tried to withdraw several different ways all of which were refused. Ended up spending the money. I understand casinos are supposed to kyc? I find it extremely difficult to believe that 97 deposits from a card not registered to myself was noticed. Both Ladbrokes and William hill would not allow me to deposit using her card. Unibet have closed my account, I have followed their complaints process which is 1 email and get 1 email dismissing complaint. I believe that deposits made from partners card should be returned. Unibet have in the past refunded deposits to a player who used his dads card. This complaint and outcome is visible to the general public on university forum. I believe this should set precedents. I do not understand how one player can be refunded for the same complaint but another is refused.

Hi, I was wondering if you can help? I self excluded from 32Red which is now part of the Kindred Group in 2010 using a permanent self exclusion due to severe gambling problems and had this noted on my account. Over the last few months i opened a new account at Unibet and as i understand both 32Red and Unibet are part of the same group, KindRed. Is it reasonable to say that since both these companies are part of the same group they should be using the same self exclusion policy/lists and not allowing players who have self excluded from one of their sister companies to then open an account and deposit and play on another? I was hoping to hear your comments on this?

Hello. I suspect the Unibet Casino are scams. I 'm trying to withdraw my funds from January 12. I sent them more than 10 different documents. Each time they found a reason to refuse to accept the document. After two months of checks and inquiries, they blocked my account. Nothing was explained to me. Support is not responding to me right now. They have to provide proofs if they think I broke their rules. It is honest. I note that I have fulfilled all the requirements of the casino, I have answered every request. Nor did I break the rules during the game. So I 'm sure blocking my account is a violation of my rights. I demand from the casino withdraw my funds. They may not open my account because I don 't want to deal with them anymore. They are obliged to return my funds in the amount of 1300 euros. Thanks

Hello. My account at Unibet has been blocked for several years now,without a given reason. I have sent them many mails to explain why it has been blocked. They only say 'We can block accounts everytime without a reason'. My account has been blocked, but I have no idea why...? Can you help me out with this? I would appreciate it. Many thanks

Hello, I sent a request for withdrawal of funds on September 7. I checked terms of use of Unibet attentively. I understand that you can block of my account. I also know about my rights. I have a right to know the specific reason of blockng. There are several reasons in 3.2.1 (g), but you did not explain what exactly. If I don 't know the exact reason, I can assume your reason is invented. You are also required to provide evidence of a violation of the rules. Charges without reason are illegal in any country. I have a few questions Why is my account locked? Do I need to provide additional documents for you to check me again? I 'm ready to cooperate. I am well acquainted with my rights as a consumer of your services. I believe that an operator with a good reputation you should explain position in detail. Please deal with my problem and get my winning of 30 EUR as quickly as possible. Respectfully, [EDIT].

I registered my details with GAMSTOP on 06/08/19, and excluded myself for the next 5 years. I was never asked to verify my account. £414.72 is my net loss considering withdrawals etc. They only banned my account when I made them aware I was registered with GAMSTOP. I was also unaware I held account 105514246 which had my CORRECT FULL NAME, but how could they not have cross referenced the other details on my account and stopped me then? They have shown no duty of care and have behaved outside of their regulations in this case as far as I'm concerned. I would like to even just retain the money I have lost, what are my options here? I have emailed the CEO and threatened with small claims court. Thank you