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Twin — player complaint #71059, 2023-04-15: withheld payouts

Twin: a player complaint filed on 2023-04-15, about withheld payouts, 350 EUR in dispute. Published on Casinomeister. One of 27 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2023-04-15 Casinomeister Withheld payouts

Twin - withdrawal issues?

Hi all. I'm having some weird issues trying to withdraw from Twin recently.<br> <br> It started off a few weeks ago, when I tried withdrawing to my PayPal account. After submitting and resubmitting the withdrawal a few times, Twin support eventually told me that it bounced back with a form of "KYC needed/limit reached" error message from PayPals end.<br> <br> I asked PayPal about it, but they confirmed that there were no issues with my account, and that everything should come through. I digress, but still.<br> <br> I eventually managed to make the withdrawal to my debit card instead, after making a small deposit. Then I assumed it was all good.<br> <br> Now, yesterday, I made another deposit, and I won 350 euros. I made a withdrawal back to the card, but woke up to an email saying it was cancelled, but with no explanation for why.<br> <br> I made another withdrawal, and it was cancelled again. No explanation. So I contacted support.<br> <br> And from support I was told that I could not make the withdrawal to my debit card due to some international restrictions. And that I could make another deposit with another method, preferably bank transfer, and withdraw through there.<br> <br> So I deposited 10 euro by bank transfer like the support advisor said and...<br> <br> Y'all, i am not able to withdraw through bank transfer either.<br> <br> Bank transfer, like the basics of basic money transfer. This should not fail.<br> <br> Have i missed out on some insane new regulations in EU recently? I reside in Ireland, so from what I know there should be no issues whatsoever to have any of this processed.<br> <br> <br> <a href="https://www.casinomeister.com/online-casinos/reviews/twin-casino/" class="link link--internal"><b><u>Find more details on Twin Casino in our full writeup here.</u></b></a>

Complaint data

Case number
#71059
Filed
2023-04-15
Status
Status unknown
Category
Withheld payouts
Disputed sum
350 EUR
Place among complaints about Twin
19 of 27 by date, newest first
Source
Casinomeister — original ↗
Text
294 words, as published

All 27 English-language complaints about Twin — as a list by date; the summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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