The Sun Vegas— player complaints: 36 in English

36 Complaints

5▲ Last 30 days · was 4

3 Unresolved

8.9955357641435d Last complaint

73.9 Risk index

£1,030 Disputed sum

The Sun Vegas: 36 complaints filed in English across 3 platforms, 3 still open, disputed sums £1,030. Most of them are about game fairness (42%). Risk index 73.9. Texts below are the players' own words, as published on the source site; last complaint 2026-10-02.

The Sun Vegas in NeBlask: demand, licences, Trust Score →

What players complain about

Game fairness 42% 15

Bonus terms 17% 6

Other 14% 5

Withheld payouts 11% 4

Account blocks 8% 3

Verification 8% 3

Status unknown 31 Unresolved 3 Closed, no outcome 2

Sources

Trustpilot 31 Casino Guru 3 CasinoReviews 2

Complaints by month

Questions and answers

How many complaints are there about The Sun Vegas?

The English-language record holds 36 complaints from 3 platforms, 3 of them without a resolution; 31 carry no status from the platform. The latest one is dated 2026-10-02.

What do players complain about?

Mostly game fairness — 42% of cases, then bonus terms (17%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 36 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 73.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 36

02.10.2026 Trustpilot Game fairness

It's shit just keeps taking your money and dont even give you any chances of winning anything or if you do its 10p 20p 4

It's shit just keeps taking your money and dont even give you any chances of winning anything or if you do its 10p 20p 40p never anything decent

01.10.2026 Trustpilot Bonus terms

Please be careful with these people their deposit bonuses are an absolute nonsense. I deposited £50 for a 100% match and

Please be careful with these people their deposit bonuses are an absolute nonsense. I deposited £50 for a 100% match and received £50 in my bonus funds, I then wagered the amount specified. The bonus then does NOT come active until you use all of your cash balance! So in effect you have to wager 5 t

28.09.2026 Trustpilot Game fairness

Got my account long time have win on my account but from last yer 8500 spend and nothing not win at all I can spin game

Got my account long time have win on my account but from last yer 8500 spend and nothing not win at all I can spin game 300/400 time on slots and not get bonus or when i change bet for 2 or 5 pounds took all month in secend is so bad this is joke

17.09.2026 Trustpilot Withheld payouts

Very disappointing withdrawal experience.I have been waiting for 3 withdrawals for more than 10 days and have contacted

Very disappointing withdrawal experience.I have been waiting for 3 withdrawals for more than 10 days and have contacted Sun Vegas customer service several times.During this time, the withdrawal statuses have changed between approved, declined and pending. I was first told the withdrawals had failed,

14.09.2026 Trustpilot Verification

My experience is very very bad I’ve sent in my ID they want photo ID which I don’t have not got a driving licence or pa

My experience is very very bad I’ve sent in my ID they want photo ID which I don’t have not got a driving licence or passport all I want to do is join the app I’m 62 I’m not a child please help

10.09.2026 Trustpilot Game fairness

❌scatters are very rare, third scatters always stops just before it’s due come down, games kept lagging and restarting,

❌scatters are very rare, third scatters always stops just before it’s due come down, games kept lagging and restarting, played on different games on £1 spins and all dead spins, beginning think something is not right as I have played on many sites and they always give a little back to make it exciti

09.09.2026 Trustpilot Verification

I spoke on phone to confirm my identity and they send there would be no more problems with my account and know they want

I spoke on phone to confirm my identity and they send there would be no more problems with my account and know they want photos id and proof of address when already gave my address

01.09.2026 Trustpilot Other

hi, I had an issue with the platform they have on their casino and there loss/deposit limits and how they manage this wi

hi, I had an issue with the platform they have on their casino and there loss/deposit limits and how they manage this with basically cancelling bets after they are laid.....this is the reality of how bad their platform is. On the last occasion I laid a bet and after the table was in motion and bets

29.08.2026 Trustpilot Game fairness

Scam!! Whole goonies game crashed on me when the chest was going to open and logged me out. Was playing for ages and no

Scam!! Whole goonies game crashed on me when the chest was going to open and logged me out. Was playing for ages and not 1 bonus either, they just take your money. Don't use!

07.08.2026 Casino Guru Account blocks Unresolved

Player’s account has been blocked.

Player’s account has been blocked. [Account] — no_react_reg_good

07.08.2026 Casino Guru Other Unresolved

Player’s deposits have never been credited to his casino account.

Player’s deposits have never been credited to his casino account. [Deposit] — unresolved

07.08.2026 Casino Guru Other Unresolved

Player’s dissatisfied with the overall casino experience.

Player’s dissatisfied with the overall casino experience. [Other] — unresolved

06.08.2026 Trustpilot Game fairness

Again fluffu favourites not paying free spins.Every time this site playong fluffy favourites constant take

06.08.2026 Trustpilot Other

Full of criminals!But hey, I got a lot of money from them and they got nothing from me, so in the end I win 🤣The lowest

Full of criminals!But hey, I got a lot of money from them and they got nothing from me, so in the end I win 🤣The lowest quality, utter junk, full of hackers and people that never even graduated primary school.Taking a case with the ICO due to their constant gdpr breaches.

05.08.2026 Trustpilot Game fairness

1600 down In 24 hours Never in a winning position Over 20 spins on roulette without hit dropping between 12-4 zero secti

1600 down In 24 hours Never in a winning position Over 20 spins on roulette without hit dropping between 12-4 zero section I no they say it's random but cmon Iv literally played on them all but this site is ridiculous I get gambling win you loose But I really can't ever see a win on here :/

30.07.2026 Trustpilot Withheld payouts

Awful site does not like paying or giving bonus never go on again !!!!

29.07.2026 Trustpilot Game fairness

Sun Vegas is a really poor site compared to other online casinos — it simply doesn’t compete. From my experience, it fee

Sun Vegas is a really poor site compared to other online casinos — it simply doesn’t compete. From my experience, it feels like the algorithm is heavily stacked against the player.I tested it side by side with well-known online casinos over a two-day period, matching spins for spins. Sun Vegas consi

28.07.2026 Trustpilot Game fairness

I got account about 3 yers now from about 8 month game onley took money not win nothing depozyt limit 300 pounds a week

I got account about 3 yers now from about 8 month game onley took money not win nothing depozyt limit 300 pounds a week sometime not on bonus on game in 300 pounds play so bad lost about 6700 yes have nice win like 1 yer ago but now is not play at all onley took took about 3 week again evry week was

27.07.2026 Trustpilot Game fairness

Topped up a few times played big bass splash does something every time I top never get the bonus and same wins ever time

Topped up a few times played big bass splash does something every time I top never get the bonus and same wins ever time clearly a scam sight so if I was u I would stay will clear of this sight and all the other ones as just take and never give

22.07.2026 Trustpilot Bonus terms

Played fluffy favourites and didny get a bonus. Usually play the other games but they beem bad for long time so is this

Played fluffy favourites and didny get a bonus. Usually play the other games but they beem bad for long time so is this one now

1–20 of 36

How the risk index is calculated and how complaints are labelled — the method behind this section.