TenoBet Casino: 5 complaints filed in English across 1 platform, 3 still open, disputed sums €9,400 · £500. Most of them are about account blocks (40%). Risk index 68.4. Texts below are the players' own words, as published on the source site; last complaint 2026-10-05.
What players complain about
Account blocks40%2
Withheld payouts40%2
Other20%1
Unresolved 2
Under review 1
Closed, no outcome 1
Status unknown 1
Complaints by month
07
09
10
Questions and answers
How many complaints are there about TenoBet Casino?
The English-language record holds 5 complaints from 1 platform, 3 of them without a resolution; 1 carry no status from the platform. The latest one is dated 2026-10-05.
What do players complain about?
Mostly account blocks — 40% of cases, then withheld payouts (40%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 5 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 68.4 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 5
05.10.2026Casino GuruWithheld payoutsUnder review
TenoBet Casino - Player’s withdrawal has been delayed.
The player from United Kingdom has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from United Kingdom has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 04 Oct 2026 Automatic translation:
10.09.2026Casino GuruWithheld payouts
TenoBet Casino - Player claims that payment has been delayed.
The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 10 Sep 2026 Automatic translation:
15.07.2026Casino GuruAccount blocksUnresolved
TenoBet Casino - Player’s account has been closed.
The player from the United Kingdom had successfully verified her account, but after making a withdrawal, the casino closed her account without any explanation. She had been attempting to reach out for assistance since June 4th but had received no replies. The player had requested a withdrawal of €3000 and had an additional €1000 balance when the account was blocked. The casino had not responded to any communications, and due to a pattern of non-cooperation from this casino, the complaint was closed as unresolved by the Complaints Team. The player was advised to consider contacting the licensing authority for further action.
15.07.2026Casino GuruOtherClosed, no outcome
TenoBet Casino - Player's balance has been confiscated.
The player from the United Kingdom disputed a forfeited balance of €4,600 at TenoBet due to inadequate disclosure regarding a pre-selected bonus. After canceling the bonus, he lost his entire balance, including €650 of his own deposit, without clear warning about the consequences. Despite acknowledging the issue, the casino refused to refund any part of the balance. The complaint was closed by the Complaints Team as the issue involved a sports-betting bonus, making the issue fall outside of their expertise. The player was advised to seek assistance from a service specializing in sports-betting complaints.
06.07.2026Casino GuruAccount blocksUnresolved
TenoBet Casino - Player's account has been closed without explanation.
The player from the Netherlands had a significant issue with a casino that closed his account after he submitted withdrawal requests totaling approximately €800. The casino claimed he had breached the Terms and Conditions but did not provide specifics or evidence. He sought assistance to recover his winnings and received no meaningful response to his inquiries. We attempted to contact the casino multiple times but received no cooperation, which led to the complaint being closed as unresolved. The player was advised to consider contacting the licensing authority for further action, as the casino's lack of response might have breached licensing conditions.
