Sugar — player complaint #62987, 2020-11-15: account blocks
Sugar: a player complaint filed on 2020-11-15, about account blocks, status — closed, no outcome. Published on CasinoReviews. One of 9 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
2020-11-15CasinoReviewsAccount blocksClosed, no outcome
Sugar - closing account
Hello,
I played a total of 2 deposits on this site, Sugarcasino. The first one was 100 euros, I ended up winning. Second one as well 100 euros but I lost it. In first deposit i won 2 378,40.
After this all the struggle began. First they asked receipts of documents which i sent to them. Then they asked other document and i sent it to them and they verify my account. I thought everything was okay but it wasnt. After that they banned my account from the site and havent got any respond from site according of withdrawal. This makes absolutely no sense. I checked the T&C prior to playing, and I didn’t go over the maximum bet per spin of 4 euros, and did not violate any of their T&C. It is unreal that casino that is licensed under MGA, goes to lengths like this [EDIT] the customers that end up getting lucky.
This casino owes me a total of 2 378,40 euros, and it is more than justified that they should release the payment to me immediately. [EDIT]
Best regards,
