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Sugar — player complaint #62969, 2020-11-21: account blocks

Sugar: a player complaint filed on 2020-11-21, about account blocks, 3,779 EUR in dispute, status — closed, no outcome. Published on CasinoReviews. One of 9 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2020-11-21 CasinoReviews Closed, no outcome

Sugar - casino issue

Hi! I had a pending withdrawal in casino Sugar in amount of 3778.8 EUR. They closed my account and accused me of some collusion. I deposited the casino twice and made only one withdrawal. Maybe it happened because I used bonuces for both of the deposits but according to casino terms it is not forbidden.

Complaint data

Case number
#62969
Filed
2020-11-21
Status
Closed, no outcome
Category
Account blocks
Disputed sum
3,779 EUR
Place among complaints about Sugar
3 of 9 by date, newest first
Source
CasinoReviews — original ↗
Text
55 words, as published

The summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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