Stakes Casino— player complaints: 13 in English

The fact that this trash site has 4.4 stars on here is nothing but a testament to the corruption of trustpilot whose administrators should be in prison for the rest of their lives for the conspiracy to commit fraud and using the internet to commit larceny. I personally have had over 100 of my legiti

No. No. No. Don't be fooled by the fake reviews. This game is terrible!!! You WILL NOT WIN. IT'S JUST HERE TO SUCK MONEY FROM YOUR WALLET. BE ADVISED!!!

Please stay far away from this absolute trash casino, games are absolutely pathetic as can be lmfao.

The player from Finland had faced prolonged delays with her withdrawal requests at Stakes Casino, having submitted her first request on 22 June 2026, and was still waiting for the remaining funds as of 6 July 2026. Despite being a VIP player and the casino's stated processing timelines, her inquiries had gone largely unanswered, and she sought clarification and prompt payment of her outstanding withdrawals. The complaint was marked as resolved after the player confirmed that her issue had been addressed. The resolution was acknowledged by the Complaints Team, who expressed readiness to assist with any future issues.

I won €2474 playing forest fortune with stakes.com and after a delay in sending my withdrawals to me I got an email saying the following:- “We are writing to inform you that after an internal investigation, management has decided to close your account. As per our bonus Terms and conditions: 15. Bonuses offered by STAKES are solely intended for genuine recreational players only. Bonus/Promotional abuse will not be tolerated. Player betting patterns and activity are constantly monitored and in case of bonus abuse, STAKES reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending games and refunds the original deposit. STAKES can also decide at its own discretion to ban any player from participating in STAKES promotions for a definite or indefinite period of time as decided by STAKES management.” It looks like they are accusing me of promotional/bonus abuse. I have not abused their bonuses - I don’t know why they think ive broken this term as they won’t give me any details. After I challenged them about it they just said:- “Please be informed that after an internal investigation, Management has decided to close your account.” As if it isn’t bad enough losing money that I thought I would get, they are accusing me of something I haven’t done and won’t give me more details which is infuriating.

i deposited 1490 + (180 charges) and played my games then i won around 3570 and placed the withdrawal and verified my account,then i tried to login but it told me that there was an server issue but then i tried again today still the same issue then i contacted cc and asked them whybi cant login,he told me my account was closed without any reason. I have all the conversation screenshots.

Hey, I would like to make complaint against Stakes Casino. I made account on Stakes Casino 15.5.2020. I made deposit for 250e with welcome bonus 15.5.2020 also that day. After I had recycled the bonus I had won 6933,50 euros. I been trying to withdrawal my winnings a month now. First they just keep asking more and more documents which I always send what they asking for. Finally after all documents they send me email that my account is verified now in 5.6.2020. Then I made withdrawal again. After that they send message that my withdrawal request has been declined and my winnings are voided because they claim that I have been “abusing bonuses” in their casino. I have not done such thing they are accusing me. I have only made one deposit with one bonus on their casino and I dont even understand what they are accusing me. This seems to me that they are just trying to rob me and my winnings. I am feeling very sad and depressed about the situation. I cant sleep properly because of the situation and the anxiety what has caused me. I am a student so the 6933,50 euros is a very big amount for me and It would change my life in a positive way. I am depressed and looking for answers. I hope you can help me out.

I have played about 18 months at stakes casino because of their good terms and conditions and they have good bonuses that i like to play. This time i happened to win 5500eur and tried to withdraw it. I already had my account verified but they asked more documents like source of wealth and selfie with id etc. I sent all these to their email and got and resbond message saying my account is fully verified again. I went to stakes casino and withdrawed all my money but then i got email that the withdrawals was declined and they told me that i have abused bonus and ill get my deposit back and they are going to close my account. I dont get this because i have played so long at their casino and i have won many times but now out of nowhere they are telling me that im abusing their bonuses.

I registered account on 17th August this year to stakes.com. My registered email address is [EDIT]. I won 35 euros and requested a withdrawal. I emailed my id and bill on19th and 23rd of August. Then on 28th August I emailed screenshot of my skrill profile. They declined my withdrawal because they said missing skrill document. But the rest of the documents are already verified. I asked what was wrong with the copy I emailed. They said they could not open it. So I sent another copy. This kept on happening since then. They kept on saying that they could not open it. I sent in different formats PNG, JPG JPEG etc as they requested. I lost count how many copies I sent them but they still could not open the file! My withdrawal is a small amount of 35 euros but they could not pay it since August simply because they cannot open the file. I told them to ask someone to open it for them because I always ask my son when I cannot fix things. I do not think that it is too hard to open a file. It took them more than four months and counting but they could not figure it out. Please help them so they can verify and pay me.

Stakes casino closed down my account after they accused me of breaching their terms. When I asked them which terms I breached they were not able to provide me with anything. Please help me get in contact with them and have them pay me what is owed to me.

Hi, I was verified at the casino for a few months now and suddenly they would not pay my winnings within a respectful time frame. I withdrew 900 and no response. I emailed them and they asked me to send a picture holding my id, which I did to a month ago. They waited one full week to ask for identification, and then another week to send me the email below. Hello %%%%%%%, we are writing to you regarding your withdrawal requests. Kindly inform you that your withdrawal requests have been declined for bonus abusing. Your account will be closed permanently. Thank you for understanding. Sincerely, Stakes Casino. That same day I made two deposits of 200, both had a bonus attached to it. By standard, I would receive my payment within 3 business days; but not this time. Casino would offer me deposit bonus offers 3 times a week. Even after my account was closed, I receive promo offers on the daily. Every week I would make a deposit and the bonus would not get credited, so chat would happily give me the bonus. On term 14, Bonuses offered by STAKES are solely intended for genuine recreational players only. Bonus/Promotional abuse will not be tolerated. Player betting patterns and activity are constantly monitored and in case of bonus abuse, STAKES reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending games and refunds the original deposit. STAKES can also decide at its own discretion to ban any player from participating in STAKES promotions for a definite or indefinite period of time as decided by STAKES management. I would like this casino to give me my winnings; or, please refund all my deposits at the casino from the last withdrawal ever. As your term states "refund the original deposit", and this must be from the beginning. ThePogg I understand you have blacklisted them, but they were a good casino when I registered, I don't know what happened.

I did set deposit limit in Stakes Casino 100 euros per week. I made 50 euro yesterday and 125 euros today. I asked them about limits set previously. Please look below their answers. we didn't remove your deposit limit, it is imposed manually by us, for example, if you have a deposit limit of 100EUR, and you make one deposit of 80EUR, you can still make a new deposit of 20EUR, but if you want to make a deposit bigger than 20EUR, you can always do that, we cannot prevent you from doing that because the limits are imposed manually, not automatically. What is the point set deposit limit? Stakes casino removed my limits. Otherwise how could the system let me more than 100 euros.

Hi I opened an account with stakes casino last month. I recently deposited 10 euro plus 100% welcome bonus 10 euro with a wagering of 35 times. I was played in game money farm 2 until i reached the balance of 720 euros when i checked the wagering amount it was not same amount. It was only 627 euro i asked support during chat they said wagering different. Terms and conditions states slots 100% contribution why the wagering was not reached when the balance was 720 euros. I made withdrawal then 700 euros then my welcome bonus has been deduted because of wagering not reached they are saying. I was cancelled the 700 euros and kept playing and won 1900 euros. I already contact the casino they said i was over bet with active bonus but i reached the wagering then i bet more. I will attach the game history and screenshot in the separate mail. Please help me to get my winnings. [EDIT]