Stake— player complaints: 685 in English

customer support is a total joke never ansvering always just ignoring. all other things are kinda ok

I am really impressed with the customer support. They are always online to resolve all my queries. Never had to wait for long to get my questions answered.

Extremely frustrating experience with Stake — repeated payment issues and unfair treatmentStake username: Chinna3692My experience with Stake has been extremely frustrating and disappointing. I have faced repeated issues with both deposits and withdrawals, despite providing payment receipts, bank confirmations, and bank statements.Transaction ID: 3648316066 — my withdrawal was not received even after 3 days. I contacted my bank and they confirmed that the funds had not been received.Transaction ID: 3629650200 — a ₹5,000 deposit showed as successful, but the money was not credited to my Stake balance. I provided the payment receipt, bank confirmation and bank statement.What makes this even more frustrating is that I have used three different banks, so it is difficult to keep accepting the explanation that the problem is with my bank.During my frustration, I used some strong words while complaining about these repeated withdrawal and deposit problems. Instead of addressing my payment concerns properly, Stake self-excluded my account. I accept that I was angry and my language was not appropriate, but my payment complaints should still have been properly addressed.I have repeatedly contacted support and provided evidence, yet I felt like I was constantly being made to chase them for my own money.To my fellow Indians: please think twice before using Stake, especially when dealing with INR deposits and withdrawals. Based on my personal experience, I would not recommend it. The repeated payment problems and my experience with customer support have completely destroyed my trust in the platform.Very disappointing experience. I hope others don't have to go through the same problems.

I tried few other apps and they all make it a pain to get my own money out. Took a chance on stake instead and deposits clear instantly, plus cashouts don't get stuck in pending for days.

My deposit struck in stake and money is not shown in my account up to 9 hours and i do the deposit escalation process and again 4 hours later a reviewing state My username : kartik27777Transaction id 3656596549

I am totally satisfied with the customer support. They responded in less then 24hrs and my query was resolved with just one response. This level of support is really important to me.

SCAM NEVER PLAY!Stake has once again shown the worst casino, with 0% RTP. I understand that this is gambling, but they won't let me win a single cent. Save your money and stay away from this awful site! Stake 100% rigs their games, no matter what they say, with bullshit automated responses. Every single bet I place, I lose; it's not funny anymore. Even on slots, when I spin into a bonus, I have never gotten more than 50 cents. + their bonuses are the worst. For example, I have to bet on a PL winner and wait one month just to get two bucks.

Total customer service satisfaction expwrienced, knowledgeable and helpulAwesome casino site with lots of bonuses, everyday you can receive certain percentage of funds you bet or played, weekly bonus and monthly bonus for vip and non vip members through email or via telegram.Same day withdrawal of winnings unlike some casino site, you have to wait 3 days to claim your winnings and tempting to reverse your withdrawal, if you want to continue playing..Lots of choices in crypto currency and local currency. And i learned how to trade crypto currencies.Overall great and awesome company and casino site..no BS, all good and transparent..thumbs up.. five star rating.

Only the INR transactions should be more easier

It one of the better ones jus makes it easy to be addicted to it always time to throw a 20 in lmfoa customer service was fast ... But just looking at pay outs to money in they make huge amounts off it for sure

Fun game play and entertaining. An improvement should be on daily bonuses the wager requirement is a little huge within 7days. And improvement on fair play should be considered

Yesterday have deposited money 501 however money debited still not received in game account money was deductex from my side share utr screenshot evrything still no resolution avoid playing in stake it's a scam in deposit happen many time my id sunilyu

The bonuses went too low . Not getting ladders even after waggering 100k .

It used to be pretty good has good too ups but lately games haven’t been paying

Scam dont pay just put the money and lost 100% this îs a scam cazino rtp 0

Deposited USD 2,200 on Stake.com and bet on football. Once my balance was down to USD 480, I tried to withdraw it and the account was suspended, citing a vague "breach of Terms of Service" with no specifics given.I completed every round of KYC requested — ID verification, proof of address, source of funds — resubmitting several times because of unclear rejection reasons ("invalid format," duplicate documents, etc.). After all of that was accepted, Stake asked for something new: a bank statement and full crypto exchange transaction history from October–December 2024, roughly two years before this activity, to verify the source of funds. When I asked why that specific window mattered, I never got a real answer.It's now been over 11 days with my USD 480 still frozen and no resolution in sight. I'm not disputing the bets I lost — that's normal. What's frustrating is a fairly small remaining balance being held up by open-ended, unexplained documentation demands after I'd already done everything asked of me. Would think carefully before depositing anything you might need to withdraw quickly.

My beloved Steak, it's a site with free deposits and withdrawals, and more polished than any other place. Besides games, there are various programs, and there's always staff on hand to respond to inquiries immediately.

The best in terms of cash out times. Basically instant. Their customer service chat is great. Great game selection and the weekly/monthy bonus money is always appreciated. Along with more free money upon completion of VIP milestones and reaching new VIP levels.

**1 star — Account restricted for 6 months after verification issue**I am requesting help with an account verification issue that has resulted in my Stake account being restricted for 6 months.I originally registered one Stake account, but my verification documents were rejected because I mistakenly submitted screenshots and did not understand that this format was not accepted.Because I misunderstood the verification process, I subsequently created another account using a different email address and submitted my documents again. I now understand that having multiple accounts is not permitted.I have permanently closed my original account and only want to keep the remaining account. I have explained the situation to Stake Support and am willing to provide any documents or information required to verify my identity.I would appreciate a manual review of my case and clarification as to whether the 6-month restriction can be reconsidered.I am not trying to bypass Stake's rules. I simply want to resolve the verification issue properly and comply with the account policy.Stake Support, please contact me regarding this case.

As a Platinum II level player on Stake.com, I expected a much higher standard of customer service and loyalty appreciation.Following heavy and frustrating losses, there is zero immediate compensation or support offered at this VIP level. Instead, players are left high and dry, only to potentially receive a meager, pathetic bonus days later after the damage is already done.When I reached out to the live support team to raise my concerns, instead of receiving professional assistance, my communication channels and live chat privileges were restricted. Silencing players and blocking communication rather than addressing issues properly is very disappointing.I hope the management reviews how loyal players are treated and how chat restrictions are handled. Based on this experience, my rating is 1 star.