Stake— player complaints: 685 in English

Most of my deposits fail and the money is not returned stating to contact the bank and the bank states that the transaction was successful So you guys need to update your deposit mechanism

I have been using @Stake.com for a long time and, until this incident, my withdrawals were normally processed and received on time. This time, however, I am facing a serious payment issue.I made a withdrawal on **13 August 2026**. As of **26 August 2026**, I still had not received the money in my bank account.I contacted Stake's payment support They told me that the withdrawal was successful and that the money had been credited to my bank account. I immediately informed them that I had not received anything.Stake then asked me to provide my **complete bank transaction history from 13 August until the current date**. I provided the requested transaction history as evidence that the amount was not credited to my account.I have also obtained/checked information from my bank and have evidence supporting that I did **not receive the withdrawal amount**.Stake provided me with a withdrawal/payment voucher showing the transaction as successful, including the bank account and IFSC details. However, a voucher showing "successful" does not solve the issue if the money was never actually credited to my bank account.My main concern now is the lack of a proper response. Their payment support has sometimes taken **2–3 days to reply**, and after I submitted the transaction history they have not provided me with a clear resolution or proof from the receiving bank/payment provider showing where the money was actually credited.I am not asking for anything unreasonable. I simply want Stake to properly trace this payment and provide the actual banking/payment confirmation showing:* The exact date and time the payment was sent.* The transaction/UTR/reference number used to trace the payment.* The receiving bank/payment provider confirmation.* The exact account details to which the money was credited.* Proof that the funds actually reached the destination account.If Stake says the payment was successfully credited, there should be a traceable banking reference that my bank can verify.I have already provided the documents requested from my side. I am willing to provide any additional legitimate evidence required, but I need Stake's payment team to properly investigate rather than simply telling me that the withdrawal was successful.**Stake username:** Jatinder123si**Transaction ID:** 3633158461**Withdrawal date:** 13 August 2026**Issue still unresolved as of:** 26 August 2026I hope Stake reviews this case seriously and resolves it. I have generally had good experiences with Stake previously, which is why this situation is particularly disappointing.I have retained the withdrawal voucher, bank transaction history, and other supporting evidence and can provide them to the appropriate support team if required.**Please trace the payment properly and return/credit the funds if they were not successfully received.**

Dear Stake Team,I was thinking your site was 5 star at first until we (Your precious) customers are facing withdrawal and deposit problems.Recently I withdrew my money on Friday (21) August 2026 but I didn't receive the fund on my account.I initiated a help from your live support but my issue was not resolved,I was told to wait 3 business days which I did but now the fund didn't reach my bank account and I am being informed that the fund is released from the team and was even provided with Provider UTR which turns out invalid when I went to my bank branch to confirm the transfer.I am very disappointed at your withdrawal service and the payment provider behind all this scenario.I will appreciate if your team can resolve my case and credit me the money with fairness.I have forwarded the message on both your mail and have inquired live support but no outcome yet,and that's the reason I am sharing my experience here in public space.Transaction ID: 3645404740Stake User Name: UniquefindP.S: I will come back and update the viewers if my case is resolved or not.

Withdrawal of TRY 166,164 still missingI made a withdrawal of TRY 166,164 from Stake on August 22, 2026. I was told that if the withdrawal was not completed within 3 business days, the case would be investigated.The 3 business days have now passed, but I still have not received my money.My User ID: w0chaTransaction ID: 3647102757Stake requested my bank account statement and transaction ID, and I provided the requested documents via email. Despite this, the funds are still missing and I have not received a satisfactory resolution.This is a significant amount of money, and I expect Stake to either complete the withdrawal or clearly explain what is causing the delay. I hope this issue can be resolved as soon as possible.

It's the instant withdrawal and its not complicated

Stake isn’t just a platform I’ve used… it’s somehow become part of the routine 😂. The wins have had me feeling like a financial genius, the losses have humbled me quicker than life advice ever could, but somehow… I always find myself coming back.What I genuinely appreciate is the experience. Everything feels smooth, the community has its own energy, and there’s always something happening. You can tell it’s built for people who actually enjoy being there, not just clicking buttons and leaving.So yeah, this review isn’t sponsored by a winning streak because trust me, Stake and I have been through some things 😂😂. But credit where it’s due: you’ve created an experience that’s exciting, memorable, and honestly hard to replicate.Here’s to more entertainment, more unforgettable moments, and hopefully a few more Ws on my side this time 🍀😂🥂

I was using this site for a long time, my account was working perfectly fine, for no reason they temporarily closed my account and asked me for documents. They were saying that you have taken a picture with your selfie and in this selfie you are holding an ID card in your hand. I did the same thing with both the front and back side. After that I took another picture with yesterday's date and year. When I uploaded it, they verified that section. When I was verifying the other section, these people were saying that you cannot verify it and accused me that you have sent us documents that have been generated by AI, while I had sent them my original documents. These people have completely closed his account and they are not giving me my account balance either. So I want to tell all of you that in the poker side Do not make a deposit at all and do not send them your documents because they give you one or two payments and then they ask you for your documents. When you sell them to them, later these people have so many excuses that you cannot even think of. They do not give you the balance that you have, they completely ban the account and we do not know how these people use the documents that they ask us for. We do not know about it yet.

[3RD UPDATE - 26 AUGUST 2026: 17 DAYS OF WAITING, ZERO RESOLUTION, PURE SCAM & HARASSMENT!]I have been waiting for 17 FULL DAYS for a simple deposit of ₹14,999.03, and I am now convinced that Stake is deliberately running a scam with user deposits.Enquiry ID: ha1g6v15Fmn90vUMTransaction ID: 3626074054Deposit Date: 09 August 2026UTR / Reference No: 622103909702Beneficiary: Prit Kumar Sinha (boim-587343567281@boi)Status: Still stuck on "Reviewing / Pending" after 17 days!The Reality of Stake’s So-Called "Support" & Operations:Bank Has Confirmed Successful Transfer: My bank has explicitly verified and certified that the money was successfully credited to their listed merchant account on 09 August. I submitted the official, unedited bank statement PDF, yet Stake is still giving lame excuses.Mental Harassment & Helplessness: Having to fight every single day for 17 days just to get my own hard-earned money credited is nothing short of mental torture. I am constantly checking the enquiry portal like crazy, only to see it perpetually stuck on "Reviewing".Rude, Scripted & Automated Responses: Their live chat agents are extremely rude and unhelpful. Every single time, they paste the exact same robotic excuse: "We cannot speed up the process." They completely ignore emails, provide zero timelines, and refuse to escalate the issue. What kind of finance team takes over 17 days to reconcile a single transaction?Shifting Responsibility: They keep claiming they have no control over their third-party payment provider. I deposited through Stake's official cashier window—their internal gateway tie-ups are NOT my problem!Warning to Everyone - Do NOT Trust This Platform: Do not be fooled by the 5-star ratings; they look completely paid and fake. Once your money gets stuck, you will be left completely helpless with automated bot replies. Such unethical gambling platforms should be banned immediately in India.FINAL DEMAND:Stop holding my verified funds hostage! I demand the Stake Finance Team manually reconcile UTR 622103909702 and credit my ₹14,999.03 immediately today or issue a full refund to my bank account!

Casino at my hand, convenient Winning not so much but still good 😊 I am staying 😂

The only casino that instantly cashes you out you literally have the e-transfer in your bank account by the time you shut your browser down and I've played several dozen online casinos over the past 15 to 20 years and none of them are this quick. They have the best variety of games and they have the best variety of bonuses for example subscription bonuses weekly bonuses monthly bonuses post monthly bonuses birthday bonuses Christmas bonuses.

I really just love everything from the bonus and allowing bonus withdrawal is traffic and you guys are really doing a great job, ans the withdrawal is easy also. But please make an android app it really make everything seamless. Thanks

pleasant experience on it not alot of issues, and its solved really promptly

Pros: They added overall RTP statistics to all slots, very helpful and interesting data. They added "Provably Fair" to Stake Exclusive slots, very good. As far as I know, their Provably Fair system is verified and not in question, like some other casinos.Cons: Extremely low RTP and dead slots 99% of the time. Bonuses are not very good and seem to get lower with each passing month. Use extreme caution playing on this site. Watch TrainwrecksTV to observe the extreme balance-draining effect of playing slots, where he's lost $50 Million dollars in literally an hour of play. While he may win some back, overall, his losses are stunning and should be a warning to everyone.

I received a promotional offer directly to my account by email, requiring me to wager $860 within 3 days in order to receive a $170 bonus. Since this offer was sent specifically to my account, I naturally understood that I was eligible for it.I completed the required wagering within the specified period, meaning I actually deposited and risked my own money to meet the conditions of the promotion. After completing the requirements and waiting more than 48 hours, I contacted customer support because the $170 bonus had not been credited.To my surprise, I was simply told that I was not eligible for the promotion.How does that make any sense? How can you receive a promotional offer directly to your account, complete the required wagering, lose money while doing so, and then be told afterward that you were never eligible in the first place?This was not some general promotion available to everyone. It was a targeted promotional offer sent directly to selected customers via email. If I received the offer in my account and by email, it is completely reasonable to assume that I was eligible, especially when I then fulfilled the exact wagering requirement mentioned in the offer.What makes the situation even worse is that customer support did not provide any specific explanation, details, or evidence as to why I was supposedly ineligible. Instead, I received the usual generic copy-and-paste responses, with no real explanation and no transparency regarding which eligibility condition I allegedly failed to meet.I believe customers deserve to know the terms before they spend and risk their money, not after they have completed the requirements.I am still hoping that this is simply an error on their side and that the $170 bonus will eventually be credited to my account. I would be happy to see this issue resolved fairly.I hope the company reviews this case properly and provides a clear explanation instead of another generic response.

I feel safest using stake and truly believe it’s the only platform that is 100% based on luck and not manipulation. Withdrawals are immediate and support staff are great.

It been 3 weeks since I have deposited 10k inr but still didn't get the money in the game account ,pathetic customer support if you can't given us a good customer experience then why did you have that live support I have all the details of that payment with screenshot and utr after escalation they say the deposited money didn't reached us what kind of useless excuse

Overall, my experience with Stake is good and everything else works well. However, the INR payment system is not very good at the moment. I hope Stake improves the INR system soon and makes it faster and more reliable. I believe you guys will improve it in the future.

Excellent withdrawal time and great bonuses. The best online casino is Stake.

Tried to buy crypto not realizing they didn’t support base. They won’t credit my account the $20

Great experiences.Quick and easy deposits and withdrawals.Great and fun games to play :)Payout has treated me well also.