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Stake— player complaints: 685 in English

685 Complaints
226▼ Last 30 days · was 308
0 Unresolved
4.8702384433681d Last complaint
29.9 Risk index
12% Resolved · of 26 with a known status
38% Withheld payouts among those
$42,741 · £189,600 · 29,000 INR +2 Disputed sums

Stake: 685 complaints filed in English across 4 platforms, disputed sums $42,741 · £189,600 and 3 more currencies. Most of them are about other (55%). Risk index 29.9. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.

What players complain about

Other 55% 374
Game fairness 17% 116
Withheld payouts 15% 103
Bonus terms 8% 52
Account blocks 4% 24
Verification 2% 16
Status unknown 659 Closed, no outcome 14 Rejected 9 Resolved 3

Sources

Trustpilot 658 CasinoReviews 25 Casinomeister 1 LCB.org 1

Complaints by month

12
02
03
04
05
06
07
08
09
10

Questions and answers

How many complaints are there about Stake?

The English-language record holds 685 complaints from 4 platforms; 659 carry no status from the platform. The latest one is dated 2026-10-06.

Does Stake resolve complaints?

Of 26 complaints where the platform recorded a status, 12% were resolved, 0% remain open and 35% were rejected as groundless, 54% were closed without an outcome. Withheld payouts account for 38% of them.

What do players complain about?

Mostly other — 55% of cases, then game fairness (17%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 685 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 29.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 685

03.09.2026 Trustpilot Other
₹1,500 Deposit Missing — Still No Resolution
I made a ₹1,500 deposit using the payment method and QR code provided by Stake. The payment was successful and the money was debited from my bank account, but my deposit has still not been credited to my Stake account.Stake Username: aniket81728UPI Reference ID: 624669887353Stake Transaction ID: 3668571031Enquiry ID: OVEg_VQILj2Qo_oAI have already provided the payment proof and submitted an enquiry, but I am still waiting for my ₹1,500 deposit. I expect this issue to be resolved and my deposit to be credited as soon as possible.
03.09.2026 Trustpilot Game fairness
Stay away
Stay away. Number 30 came in bonus round, made a screenshot because winnings were over 1.000usd and my bet was cancelled, no winnings credited and when contacted support was told number 25 came and then that i bet in previous round. Where clear evidence was provided.Time stamp and clear pictures of the bet from history. Number 30 circle around as a winner.And bets/money on numbers I bet clearly on numbers. Save your money and stay away, if you have fallowing I am happy to send Everything i have so you can spread the word and see it's a scam.
03.09.2026 Trustpilot Other
One of the best online casino websites
One of the best online casino websites I've ever used, its super easy to deposit and even much easier to withdraw, the games are super fun and tons to choose from.Customer service reps are very quick and helpful. Stake all day everyday.
03.09.2026 Trustpilot Other
The casino is awesome u can put money…
The casino is awesome u can put money in ur vault they pay instantly witch is awesome
03.09.2026 Trustpilot Withheld payouts
My deposit is pending since 4 days ..
My deposit is pending since 4 days ..No customer service real chat support except the ai chatbot..
03.09.2026 Trustpilot Bonus terms
Overall good
Overall good, but reload values are way lesser than expected even after you got rewarded by the top player of the month
02.09.2026 Trustpilot Other
Stay away from this site
Stay away from this site, absolute joke! The live chat is useless, they completely ignore complaints, and their idea of rewarding loyal players after losing thousands of dollars over two weeks is giving a pathetic few-dollar garbage bonus once a week. Pathetic customer service and completely rigged feeling. Avoid at all costs!UPDATE: They don't even bother replying to formal complaints sent to them either. Absolute zero customer care, completely ignored!
02.09.2026 Trustpilot Other
The only honest casino that doesn’t BS…
The only honest casino that doesn’t BS with withdrawals, requirements or deposits. Best originals in the whole universe too! Been a player for 2 years and don’t plan on switching soon!
02.09.2026 Trustpilot Game fairness
Unfairness killed the game
To be honest i really love the slots in Stake more than any other website, because there is a lot of options and a lot of developers and this is why i put 3 stars.. but what i really hate is the unfairness, i know gambling is about luck and being reasonable.. i do gambling for fun and with my extra money nothing more but lately i feel like all what i put is a lose already, i used to wage and win and lose for a while but now whatever i put is 99.99% lose
02.09.2026 Trustpilot Other
I'm recently got re clime vip host but…
I'm recently got re clime vip host but no one contacted to me at sunday 7 am today wednes day no host contacted me
01.09.2026 Trustpilot Other
I had Very disappointing customer service and user experience. an extremely frustrating…
I had an extremely frustrating experience with this sportsbook.I spent approximately one hour building a 35-leg bet slip in the Bet Creator. After carefully selecting all of my picks, the entire slip suddenly disappeared. When I contacted customer support, I was told that the page may have refreshed due to browser updates or other possible reasons.That explanation is simply not acceptable. I did not refresh the page, and I did nothing that should have caused my selections to disappear. After investing so much time and effort, I expected a better solution than being told that nothing could be done because the bet had not yet been placed.Instead of taking responsibility for what appears to be a technical issue on their platform, they dismissed the problem and offered no compensation or meaningful assistance.This experience has seriously damaged my trust in the platform. I would not recommend it to anyone who values their time.
01.09.2026 Trustpilot Bonus terms
When
When. I first signed up I would have rated 5 stars. The bonuses were awesome and I was winning not a huge amount but something. Now very rarely is there a bonus and I question the amounts I have received for my weekly, subscription etc. For the amount of money I have deposited and played. Don't get me wrong I have won a few times but that's after I deposited 100s of dollars.
01.09.2026 Trustpilot Game fairness
Been using Stake for roughly 5 years…
Been using Stake for roughly 5 years now, and I've had both great and not-so-great experiences.A few things I want to cover:Support, site reliability, bugs, bonuses, and gameplay.1. SupportResponsive and helpful support makes you feel valued as a customer. Unfortunately, I rarely feel that way with Stake.Live chat relies heavily on template responses, which makes the interaction feel very disconnected. I understand companies need policies, but professionalism shouldn't mean only being able to communicate through pre-written messages.It also seems support has very little authority. Most issues end with "We'll check with our manager/technical team", meaning you're rarely actually speaking to someone who can resolve your problem. This makes it difficult to trust the process.2. Site reliabilityStake has improved significantly compared to years ago, but there are still problems.During monthly/weekly drops, the site can become extremely laggy or difficult to reach. It's not a huge issue because it only happens occasionally, but it can be frustrating when you're trying to claim drops or codes.3. BugsEven one of the largest crypto casinos has bugs. Unfortunately, when something goes wrong, don't expect compensation unless you can prove it.I recently lost around 2/3 of my balance because of what appeared to be a UI/gameplay issue.I'd deposited a very small amount and spent 1-2 hours building it into roughly $150. I went to Dice, set a 100x multiplier with a $0.15 bet, and enabled autoplay. I always scroll down so I can only see the bet list rather than the bet controls.After a few seconds, I noticed the bet size increasing rapidly. I panicked, scrolled back up and stopped autoplay.Somehow, the game had switched itself to Martingale, meaning the bet doubled after each loss. I would never intentionally use Martingale on a 100x bet.Support refused to help and essentially blamed me. I understand that they may not be able to compensate me, but blaming the customer for something that appears to have happened through a UI error is not acceptable.4. BonusesThis includes bonus drops, giveaways, ChatRain and Kick streams.I've played on Stake for many years and I'm still Gold VIP. I'm not a high roller, but I find it strange how easily smaller players seem to be overlooked.You can grind your wager up and still receive almost nothing, while some players receive significant promotional money. I've personally never received one of these special promotions.ChatRain: The wager requirement used to be attainable. Nowadays, $3,500 wager in a single week is simply too much for me.I understand the argument that high requirements prevent rain farming, but Stake also benefits from this system. Someone can deposit $50, wager safely until they qualify, and then use that qualification to catch other players' money. With the number of players on the site and only 25 catchers per rain, the system feels increasingly difficult for normal players to benefit from.Bonus/stream codes have also gained higher wager requirements over the years without meaningful increases to the rewards, making them practically useless to low rollers.Giveaways: The lack of transparency is another issue.Stake has a long-running weekend forum giveaway. Years ago, winners were openly tipped, making it possible to see that real people had actually won.Nowadays, I rarely see or hear about winners.The system involves selecting forum pages through a random number generator, after which VIP hosts select a winner from each page. Perhaps winners are still being selected, but without visible proof, it becomes difficult for players to know whether the giveaway is actually working as intended.Overall:Stake is a massive platform with many good features. And while there are a bunch of positives, they are easily outweighed by the negatives.I hope they change and do better, but once a company reaches "giant" status, they kind of stop caring about their individual users. And for me, that's a big part of why I like playing at crypto casinos: to feel like I'm part of a community.
01.09.2026 Trustpilot Other
⭐ 1/5
⭐ 1/5 — Serious concerns over UK onboardingMy experience with Stake has raised serious concerns.I was directly approached by someone promoting Stake. I made it clear from the outset that I was in the UK, where Stake.com is not licensed to operate.Despite this, I was then directed to a third party who created an account and email for me. The residency/KYC information used did not reflect my actual circumstances, yet the account was still able to access Stake and gamble.After providing the username that had been created for me, a promotional bonus was activated and was available for me to claim through Stake.I subsequently raised these circumstances directly with Stake and asked them to investigate how I had been approached, referred, onboarded and provided access despite clearly stating that I was UK-based.At the time of writing, I am yet to receive a substantive response to my formal complaint, or any meaningful direct contact addressing the issues I have raised.Given the seriousness of the circumstances, I expected a clear explanation of how this onboarding process was able to happen in the first place and what action Stake intends to take.This review reflects my own experience and the evidence I have retained. I would strongly encourage anyone considering using Stake to understand the regulatory position in their own country and to be extremely cautious about affiliate or third-party approaches.Sendor31
01.09.2026 Trustpilot Other
awesome because ive had a maxwin on a…
awesome because ive had a maxwin on a gates of olympus gangg!!!
01.09.2026 Trustpilot Other
Only thing why I give good ratings is…
Only thing why I give good ratings is cause I got my cash out and I’m happy even I lost too but I played some other site they don’t even cash my 100 € either I’m lucky but I got over 2k on this app. And it’s all bout games what you choose and what bet you play plus I’m in vip 1 and yes I didn’t get paid to say all this not bot writing
01.09.2026 Trustpilot Game fairness
100% SCAM SITE!
100% SCAM SITE!ALL DEPOSITED MONEY FLOW WAGER LOSE!ALL SLOT AND ORIGINALS HAVE 20% and 50% RTP.FULL MANIPULATED GAMEPLAY SESSIONS! YOU NEVER WIN BECAUSE STAKE STOLE YOUR MONEY!Everyone should report Stake.com to the gambling authority!
01.09.2026 Trustpilot Game fairness
Stake is good but cheat most of the…
Stake is good but cheat most of the time as i can tell in recent incidents in stake originals games . In crash i got scammed two time they tell it network issues from my end and there was no technical error from there end. The error was i placed a bet and the crash was going up but when i tried to click the cashed out button the option/button was not there / or i cannot click the cashout option and it told me bet didn’t place i thought. I thought bet didn’t place but when i tried to place another bet it told me zero balance bet cannot placed.So if u want to play stake play at your own risk.i also contacted support but no help .stake u scammer.
01.09.2026 Trustpilot Other
Solid enjoyability.
Easy to talk to customer service. Accessable for the types of games I like to play. Good payouts for most games. Enjoyable. Good vip bonuses once you get going.
31.08.2026 Trustpilot Other
Best gambling site ive ever played on
It took me a few deposits until I won something substantial. But the customer service was better than I could of asked for. Especially after the nightmare I have endured at another site called jackpotcity. Stake is night and day. I was with jackpot for 6 years playing. Within the 6 months I have played on stake they habe treated me more respectful and just overall better than I have with 6 years and javkpot. I won 1800 off 60 cent bet. You can win huge amounts. And it only casted me 20 bucks.

301–320 of 685

How the risk index is calculated and how complaints are labelled — the method behind this section.

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