Stake: 685 complaints filed in English across 4 platforms, disputed sums $42,741 · £189,600 and 3 more currencies. Most of them are about other (55%). Risk index 29.9. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.
The English-language record holds 685 complaints from 4 platforms; 659 carry no status from the platform. The latest one is dated 2026-10-06.
Does Stake resolve complaints?
Of 26 complaints where the platform recorded a status, 12% were resolved, 0% remain open and 35% were rejected as groundless, 54% were closed without an outcome. Withheld payouts account for 38% of them.
What do players complain about?
Mostly other — 55% of cases, then game fairness (17%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 685 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 29.9 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 685
30.08.2026TrustpilotBonus terms
When I decided to play and become a VIP…
When I decided to play and become a VIP at first everything is doing alright.btw I created my account 3 years ago and I just started wagering last week and levelled up to bronze and halfway to silver now. So, it's also my first time to watch Eddie's Weekly Stream giveaway and SUPPOSED TO BE my FIRST TIME to claim bonus drop, but then before the stream started, I got an email from stake containing this:We’re writing to inform you that we’ve made an update to your account.Your account will no longer be eligible for Stake.com bonus drops posted on Telegram or through any of Stake’s official Social Media accounts for the next 7 days.It's like what the f****?! THAT TIME SUPPOSED TO BE MY FIRST TIME TO MAYBE CATCH RAIN, CLAIMING BONUS DROPS but then why on earth they did that? They don't have the right or acceptable reason on why they decided to be so sketchy like that. It's really annoying since I am so excited to do it for the first time but they stopped me. Why? Because, my wager is really enough to get, claim, catch free money? Or idk I guess they need to be reasonable and be transparent on why they're doing that.
30.08.2026TrustpilotOther
Stake is the GOAT
Stake is my go to casino I love the no bs bonuses they give with no playthrough requirements. They have more new games then I can even keep up with with fame stats that are easy to see anf understand. By far the best online gambling experience I have ever had, no other online casinos even come close to staje in selection, actual and realistic bonuses and the easiest and fastest cash out. I wouldnt usually take time out of my day to write a review for an online casino but Stake actually earned it! If youre gonna online gamble, I highly highly recommend.
29.08.2026TrustpilotOther
Where do I begin the instant…
Where do I begin the instant withdrawals, the variety of slots.
29.08.2026TrustpilotGame fairness
Rigged site, I have proof
Been with STAKE for over 2 years and its only paid out once!!!!!!!!! I have a fb group with over 7000 members that watch me go live when I play to warn others not to join cause its rigged!!!!(proof) Every bonus spin pays out the same predictable amounts of $2-$8! Im a platinum member and every thing I say it 💯 the truth and have live video for proof! Any good reviews here are a lie go play anywhere else but here!!!!!!!!!! Stake dont even try to say its not true cause I have live video and screenshots that tell the truth!!!!!!!!!!! Stop ripping off your players!!!!!!! And ive sent screenshots to your support with the same response saying its based on Luck which is absolutely bull and you guys know it!!!!!!!!!!!!
29.08.2026TrustpilotOther
⭐ 1/5
⭐ 1/5 — Deposit missing despite successful bank transactionI am extremely disappointed with the handling of a ₹13,899.09 deposit made to my account on 19 August 2026 at 10:17 AM via UPI.My Kotak Mahindra Bank statement clearly shows the transaction as successful and the amount has been debited from my account. However, the deposit has not been credited to my account on the platform, and no refund has been initiated.I have provided the relevant transaction details, including UPI RRN 623117382435 and transaction reference 3642358459. Despite this, support is simply telling me that the funds were not received and directing me back to my bank.What is particularly frustrating is that the banking records show a successful transaction, so I am requesting the platform to properly investigate the payment with its payment processor/merchant account rather than repeatedly closing the case.Escalation ID: YJkQZnpMR6yplzMCI am asking the company to:* Reconcile the transaction with their payment processor.* Investigate where the ₹13,899.09 went.* Either credit the deposit to my account or initiate a refund.* Provide a proper explanation rather than sending a generic response.I hope the company takes this review seriously and escalates the matter to its payments/finance team. I have all the transaction and bank documentation available as proof.₹13,899.09 is still unresolved, and I expect this to be investigated and resolved promptly.
29.08.2026TrustpilotVerification
Do not withdraw my money (deposit 2100 usdt)
Hello, everybody!I would like to share my negative experience of using stake bookmaker. This is something incredible. I still do not believe. I registered my account on 7 July 2026, deposited 4 times, no withdrawals. The total amount of my deposits is 2100 usdt. My actual balance is 2562 usdt.At the start of using I was loosing money and it was ok, but in the end I won some hundreds then they just block my account. Asked additinal verification, I provided all documens in different types. And they answered me that I am not get any money because of not using my account in the right way. What? I made ordinary bets on cs2, dota 2, LoL and tennis itf tournamnet which are providing any bookmaker. No scam or anthing else. Just analyse matches and make bets. Anybody can imagine that?My account nickname is NaumikArsen.Thanks for attention.
29.08.2026TrustpilotOther
I’m extremely satisfied with the help…
I’m extremely satisfied with the help you provided! You were very professional, kind, and helpful throughout the whole process. You solved my issue quickly and without any complications. I truly appreciate your time and dedication. Perfect service, much respect! 🙏❤️
29.08.2026TrustpilotOther
Fast payouts. Good rewards
The payouts are faster, responsive. The games feel fair enough they and are very little hassle to deal with. Rewards are pretty generous too
29.08.2026TrustpilotOther
The support experience has become very…
The support experience has become very disappointing, especially when it comes to my VIP host. The communication, attitude, and level of support I currently receive are far below what I would expect from a VIP service. I have repeatedly raised my concerns, but I do not feel genuinely valued or properly supported. The company needs to seriously improve its customer support and, in particular, the way VIP hosts communicate and handle their players.
29.08.2026TrustpilotOther
Nice platform to play gambling
Nice platform to play gambling. All game are attractive especially stake original.
29.08.2026TrustpilotWithheld payouts
They keep stalling my withdrawal
They keep stalling my withdrawal. They are saying that the email was sent to deposit the money but it never was. They keep giving me the same exact automated messages when I ask them to explain in details what is happening. They are scammers and try to make you go in circles until you stop trying.
29.08.2026TrustpilotWithheld payouts
Extremely frustrating withdrawal…
Extremely frustrating withdrawal experienceI’ve been trying to withdraw my winnings from Stake, and the experience has been extremely frustrating.My withdrawal was marked as successful, but I did not receive the money. I contacted support and was repeatedly told to wait 48 hours. After waiting, the issue still wasn’t resolved, and I was essentially told to wait again.This has happened multiple times. In one case, the withdrawal was eventually cancelled/returned and I had to initiate the withdrawal again. I have also had another $100 withdrawal where Stake claims I haven’t confirmed the transfer, but I never received the actual confirmation/acceptance email—only the password associated with the transfer. I checked my inbox, spam, and other email folders and there was nothing there.What makes this especially frustrating is that whenever I ask for the issue to be escalated, I’m not given a clear escalation process or a person who can actually take ownership of the problem. I’m repeatedly told that information cannot be disclosed.At this point, I’m not concerned about waiting a reasonable amount of time for a withdrawal. The problem is being repeatedly told to wait 48 hours, waiting, and then ending up back at the same starting point.I’m hoping Stake resolves this properly and pays the funds owed rather than continuing to delay the process. I would strongly recommend that anyone using Stake keep detailed records of their withdrawals and every interaction with support.
29.08.2026TrustpilotOther
Stakes where its at
I played dozens of online casinos but haven't actually won anything until I started playing on stake. Instant payouts and all my favorite games. Love stake and recommend.
29.08.2026TrustpilotOther
so far everything be OK and when I…
so far everything be OK and when I encounter some any problem regarding withdrawal at any time the agent services they asked me as on they fix the problem thank you.
28.08.2026TrustpilotGame fairness
BIGGEST SCAM CASINO
BIGGEST SCAM CASINO ! they turn rtp to 0absolutely no one win ! they tell us the site is fair and not controlled but this is not true ! avoid this place !
28.08.2026TrustpilotOther
Dog shit better off just throwing your…
Dog shit better off just throwing your money away
28.08.2026TrustpilotOther
I'm not good with tech and didn't like…
I'm not good with tech and didn't like other apps because they're full of confusing options and I couldn't figure out, but their platform is simple to navigate.
28.08.2026TrustpilotWithheld payouts
Playing stake is so good that i love…
Playing stake is so good that i love playing the gamabling in limits But sometimes prblm comes when withdrawing from inr local currency other than that stake is so good and excellent
28.08.2026TrustpilotOther
Hello stake support team
Hello stake support team, I hope you are doing well. I am facing an issue regarding a deposit made to my Stake account. The amount has been successfully debited from my bank account, but it has not been credited to my Stake account yet.Below are the details:Stake Account ID: Your ID Registered Email:-Deposit Amount: ₹9999Transaction Date & Time: 26/08/2026Transaction Reference / UTR Number: 623868956798Payment Method Used: UPI Username:-spranay098 Transaction I'd:-3653948592And I Also Attached the Payment Screen Shot And UTR I have been waited 2 days for payment deposit in inr still I don't get it and I am not getting any contact from stake .com
28.08.2026TrustpilotBonus terms
I have a 48:3 Deposit to Withdraw ratio…
I have a 48:3 Deposit to Withdraw ratio is this website. Although I have mentioned this to support several times, I have not been provided with any sort of reward apart from their stupid piss poor $30 monthly, Although I deposit at least 2x that for every 48 of my deposits. Site is a scam, impossible to win here.