Stake - failed to implement KYC protocols allowing my kid to gamble
I am submitting this complaint against Stake.com for gross negligence, unethical behavior, and failure to respond to repeated communication regarding a serious issue involving my minor child. Below is a detailed account of the situation. My underage child was able to open and operate two accounts on Stake.com, a platform that claims to have strict age-verification protocols. Despite being underage and in a restricted region (the United States), my child deposited over $1.1 million and wagered over $39 million through these accounts. I have contacted Stake.com’s compliance team numerous times to address this issue. Despite submitting a signed Power of Attorney, as requested, all my emails have gone unanswered. This lack of response is unacceptable for a company claiming to operate ethically.Stake.com’s behavior demonstrates a blatant disregard for its legal and ethical responsibilities. I am submitting this complaint to hold them accountable and warn others about their lack of safeguards and unresponsiveness.I urge Casino Reviews to investigate this matter and highlight the dangers posed by Stake.com’s failure to protect its users. Also help in refunding the deposits made by my underage kid as all bets placed by him should be voided by law,yet stake is keeping these funds which justifies unjust enrichment and fraud also violates AML. I have been trying to contact stake for months and they ignore every email they replied once denying my request for a refund stating that my kid agreed to their TOS so they are not responsible. Regardless of their TOS a minor can't enter into any contractual agreements especially gambling. I even have emails from support stating that they don't verify a user's age at sign up they will only verify the age of a user if the user wants to submit documents but stake for 2 years never once tried to verify my kids age or location or where the large deposits where originating from. I will provide deposit proof upon request and all communication attempts upon request as there are far to many.
