Stake — player complaint #15099, 2026-07-09: account blocks

The player from Buenos Aires faced difficulties accessing his account after changing the email address, which led to a block on his account following deposits in USDT. He had provided personal information for verification but was refused access to his funds due to his inability to provide details of his last three crypto deposits, as he had lost access to his crypto wallet. Despite multiple requests from the casino and the Complaints Team for clarification and proof of ownership of the crypto wallet, the player did not provide sufficient information. Consequently, the complaint was closed due to lack of response, with the option to reopen if the player resumed communication.