Spinia — player complaint #65001, 2019-06-02: withheld payouts
Spinia: a player complaint filed on 2019-06-02, about withheld payouts, 480 EUR in dispute, status — resolved. Published on CasinoReviews. One of 84 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Spinia - refuses my withdrawal after meeting terms
Hi,
I have decided to start playing on Spinia, this is a nice way of being in a Casino from home. When I started betting with €100-150 it was fun. I played a few rounds, sometimes I won sometimes I lost.
When I won I withdrew everything and decided to leave it at that.
Today (01/06/2019) I decided to transfer €455 to the casino, my goal was to make a little money and to have a good buffer if it goes wrong.
I won €25 euro within the first 3 wagers, I was happy with that and as always asked for a withdrawal.
This time Spinia refused my withdrawal, I am not used to this because they never do difficult when I play even 2 bets with my €100-150.
So I contacted them and asked them why they do not want to let me withdraw my money, it is because they want me to wager more!
They pointed to their terms which only stats that you have to make 3 wagers with every deposit. I have completed the conditions and just want to receive my money.
After multiple discussions with their support they [EDIT].
Now I am forced to take legal action against this online casino.
Do not use this casino!
Kind regards,
[EDIT]
