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SpinBit Casino— player complaints: 12 in English

12 Complaints
3▲ Last 30 days · was 2
1 Unresolved
9.2557036838657d Last complaint
9.2 Risk index
$100 Disputed sum

SpinBit Casino: 12 complaints filed in English across 2 platforms, 1 still open, disputed sums $100. Most of them are about other (33%). Risk index 9.2. Texts below are the players' own words, as published on the source site; last complaint 2026-10-02.

What players complain about

Other 33% 4
Withheld payouts 33% 4
Game fairness 17% 2
Account blocks 8% 1
Bonus terms 8% 1
Status unknown 11 Under review 1

Sources

Trustpilot 10 Casino Guru 2

Complaints by month

04
05
06
07
08
09
10

Questions and answers

How many complaints are there about SpinBit Casino?

The English-language record holds 12 complaints from 2 platforms, 1 of them without a resolution; 11 carry no status from the platform. The latest one is dated 2026-10-02.

What do players complain about?

Mostly other — 33% of cases, then withheld payouts (33%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 12 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 9.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 12

02.10.2026 Trustpilot Game fairness
Absolutely shocking, i just deposited $400 not 1 free spin or i didnt even make $50 back. This website has gone to the p
Absolutely shocking, i just deposited $400 not 1 free spin or i didnt even make $50 back. This website has gone to the pits. thought i will try and give them 1 more try after having the same thing happened and still nothing. there are other sites that are much bette then this scam.
25.09.2026 Casino Guru Withheld payouts Under review
SpinBit Casino - Player’s withdrawal is delayed.
The player from New Zealand requested a withdrawal of $48,430.66 from Spinbit on September 10th, but it remains in "payment processing" status after two weeks. Despite multiple contacts with live support and an escalation to the payments team, he has not received updates regarding his withdrawal status.The player from New Zealand requested a withdrawal of $48,430.66 from Spinbit on September 10th, but it remains in "payment processing" status after two weeks. Despite multiple contacts with live support and an escalation to the payments team, he has not received updates regarding his withdrawal status. Written by KristinaComplaint Resolution Center Team Lead Submitted: 24 Sep 2026 Automatic translation:
21.09.2026 Trustpilot Withheld payouts
All of a sudden spinbit has stopped my withdrawals after multiple times before and when contacting spinbit on this issue
All of a sudden spinbit has stopped my withdrawals after multiple times before and when contacting spinbit on this issue they have said bank details are incorrect even though previously making multiple withdrawals and have had no luck with sorting out the issue as the 24/7 help just keeps saying tha
23.08.2026 Trustpilot Game fairness
Terrible win rate, didnt get a single bonus after spending $90
Terrible win rate, didnt get a single bonus after spending $90
14.08.2026 Trustpilot
Been more then 3 Months and So many Emails to them but not a even single reply. Shame on you fake Casio App . You have t
Been more then 3 Months and So many Emails to them but not a even single reply. Shame on you fake Casio App . You have time to reply on this site for everyone but anyone who win big money you don't bother them Email back and block them . Same incident happened with Us and these Scammers are just ign
21.07.2026 Trustpilot Withheld payouts
Extremely disappointing experience with a cancelled withdrawal and no timely notificationI have been using Spinbit for s
Extremely disappointing experience with a cancelled withdrawal and no timely notificationI have been using Spinbit for some time and recently experienced a situation that has left me extremely disappointed.I requested a NZ$500 withdrawal via Skrill. The withdrawal remained pending for several hours
15.07.2026 Trustpilot Withheld payouts
Awful customer service. They only give you the same answers over and over. I won $5,000, and I'm trying to withdraw it.
Awful customer service. They only give you the same answers over and over. I won $5,000, and I'm trying to withdraw it. And all they do is just say, "We've contacted the internal team. Thank you so much," da-da-da-da-da. They do nothing. They just sit there and delay you over and over and over. It's
06.07.2026 Casino Guru Other
SpinBit Casino - Player's deposit has been declined.
The player from New Zealand faces issues with a deposit made using a Paysafe voucher, which was approved but later declined by Spinbit due to a timeout. Despite confirmation from Paysafe that the funds were paid to Spinbit, the casino denies receipt and provides inadequate support, attributing the problem to Paysafe.The player from New Zealand faces issues with a deposit made using a Paysafe voucher, which was approved but later declined by Spinbit due to a timeout. Despite confirmation from Paysafe that the funds were paid to Spinbit, the casino denies receipt and provides inadequate support, attributing the problem to Paysafe. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 06 Jul 2026 Automatic translation:
05.06.2026 Trustpilot Other
Shit experience. I got a feature and won $1400, but the winnings didn't load into my balance. This was on Tuesday, June
Shit experience. I got a feature and won $1400, but the winnings didn't load into my balance. This was on Tuesday, June 2nd. I talked to customer support, and they said they would get back to me, and I'm still waiting it is now Friday 5th of June
31.05.2026 Trustpilot Other
So I deposit then the site goes under maintenance and the maintenence has been going for hours, would have had more fun
So I deposit then the site goes under maintenance and the maintenence has been going for hours, would have had more fun over the last 4hours cutting my 50$ in millions of pieces rather than checking my email every 5min waiting for a response that I have gotten. Casino is trash, if I was an agent tha
29.04.2026 Trustpilot Bonus terms
Their main bonus turns your whole balance into sticky funds basically, and you can’t withdraw until massive wagering is
Their main bonus turns your whole balance into sticky funds basically, and you can’t withdraw until massive wagering is done. That’s not clear from the start.
29.04.2026 Trustpilot Other
On my smaller phone screen some buttons are half-hidden behind the chat icon, especially on the cashier page. You can wo
On my smaller phone screen some buttons are half-hidden behind the chat icon, especially on the cashier page. You can work around it by rotating the phone, but really, how hard is it to test basic layouts?

How the risk index is calculated and how complaints are labelled — the method behind this section.

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