Bet Score Casino— player complaints: 8 in English

The player from Italy won €2000 but has only received €500 after nine days, and now his account is under verification without a clear reason. He expresses frustration over the situation and demands his remaining funds.The player from Italy won €2000 but has only received €500 after nine days, and now his account is under verification without a clear reason. He expresses frustration over the situation and demands his remaining funds. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 10 Sep 2026 | Resolved : 14 Sep 2026Automatic translation:

The player from Poland faced difficulties withdrawing money as his account had been permanently closed, and his winnings and deposit had been confiscated. The casino cited violations of its terms related to abusive betting practices and collusion as reasons for the closure. He said no documents were requested, and the active sports betting bonus was cancelled when the account was closed. We closed the complaint because we did not have sufficient expertise or insight to assess the complaint due to the nature of the complaint being sports-betting related.

The player from Spain had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that such delays were common and asked him to wait at least 14 days while completing any KYC or other casino checks. As he did not respond to our follow-up messages and reminders, we were unable to continue the investigation, so the complaint was closed for now.

The player from Brazil reported a missing winning round from the casino Betscore, where he had won 45.00 EUR while playing Hacksaw Gaming's slot. Despite providing proof and details about the round, the casino refused to credit the win, stating it did not exist in their database. The player requested assistance to resolve the issue and have his winnings credited. The complaint was resolved after the casino refunded the 45 euros to the player. The resolution was confirmed by the player, and the case was marked as closed by the Complaints Team.

The player from Italy has his account suspended after making three deposits totaling around €40 and winning approximately €26. He has reached out to the casino but has not received a resolution, and he requests either the reinstatement of his account or the return of his blocked funds.The player from Italy has his account suspended after making three deposits totaling around €40 and winning approximately €26. He has reached out to the casino but has not received a resolution, and he requests either the reinstatement of his account or the return of his blocked funds. Written by IgorCasino Analyst & Complaint Specialist Submitted: 08 Jul 2026 Automatic translation:

The player from Norway had been waiting for a month to withdraw his funds from Betscore, which had blocked him from making further withdrawal requests. Despite providing a selfie with the website in the background as requested, he had not received his money and was receiving no response from live support. We asked for clarification about his withdrawal history, game type, bonus use, and verification status, and the casino later paid out part of his winnings. In the end, the remaining payment was received and the complaint was marked as resolved because the full winnings had been paid.

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The player from the Czech Republic requested a permanent self-exclusion due to gambling addiction, but the casino ignored her multiple requests through Live Chat and email, leading to a loss of 19,900 CZK. After several days without action, the casino eventually blocked her account when she escalated the issue, demonstrating that they had the ability to assist her earlier. We reviewed the evidence and found that the casino's policy required self-exclusion requests to be sent via email, which the player complied with on June 6. The casino's first verifiable action to block the account occurred on June 8, and due to insufficient evidence of earlier acknowledgment, we concluded that no refund could be pursued for losses incurred before the account was blocked. The complaint was therefore closed without further assistance.