Unpaid withdrawal and delayed KYC
Reason: Delayed payment
I am filing a formal complaint against Snatch Casino for breaching their Terms of Use and intentionally stalling my legitimate payout.Breach of 72-Hour Terms: I submitted withdrawal requests totaling €3,080 over the past weekend. According to their Terms, internal processing takes up to 72 hours, which expired by Wednesday. Despite this, support only provided template responses and refused to process the payout.Arbitrary Cancellation & Blocking: On Friday—long after the 72-hour deadline had passed—the casino unilaterally cancelled all my active withdrawal requests and demanded account verification (KYC). Since then, their system has blocked me from submitting any new withdrawal requests.Bad-Faith Delay Tactics: Stalling the payout past the deadline, cancelling it right before the weekend, and cutting off the ability to re-apply is a deliberate tactic to prevent cashouts.I request that Snatch Casino:Immediately review and approve the required KYC verification documents.Unblock my ability to submit withdrawal requests and immediately honor the payout of my €3,080 balance according to their daily/per-transaction limits.
--- Ответы в треде ---
loloskacsa • Hungary • 1 reviews 4 hours ago Dear AskGamblers Team and Snatch Casino Representative, I reject the casino's claim that previous submissions did not meet the requirements. All requested verification documents—including the selfie showing a clear, unobscured face, a fully readable ID document, and the Snatch Casino website visibly open in the background—have already been submitted multiple times in high quality. Despite full cooperation from our side, the operator is continuously using repetitive requests as a stalling tactic to delay the payout past the 72-hour terms of use deadline. We kindly ask the casino to stop rejecting valid documents, complete the verification process immediately, and process the €3,080 payout without further delay. To ensure all documentation is fully transparent and on record here, I am attaching all 9 images that I have submitted so far (please note that personal identification details have been redacted for privacy on these public screenshots, but they are attached so AGCCS can clearly see the original quality and compliance of the files). As proven by these files, all requested documents have been submitted in high quality and full compliance. The casino's repetitive requests for the exact same files are purely an intentional stalling tactic to delay the payout past the 72-hour deadline. We request the operator to stop these delays and process the payout immediately. Best regards, Alex N.
Snatch Casino • Representative 5 hours ago Dear Alex N. and AskGamblers, The player is currently undergoing a standard KYC verification. As a part of it, the KYC department has requested a player's selfie with an ID and the website on the background. To be accepted, it must adhere to the following: - the player's face is visible, not obscured, blurry or cut off - the player's ID is visible, not obscured or cut off, all text is clearly readable - the website is open on the background on any device, legible enough to distinguish it is a Snatch website If the request is repeated, this means that previous submission could not be accepted as it failed one or more of the requirements. As such, we kindly ask to submit a selfie that adheres to the aforementioned in order to proceed with verification. Best regards, Snatch Team. Best regards, Snatch Casino Representative.
AskGamblers • Support Team 6 hours ago Dear Snatch Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.
Snatch Casino • Representative 7 hours ago Dear Alex N., To thoroughly investigate the concern, we kindly ask to specify the email address tied to your Snatch account. Best regards, Snatch Casino Representative.
