Smarkets Betting— player complaints: 16 in English

16 Complaints

5▲ Last 30 days · was 3

0 Unresolved

7.9962115116319d Last complaint

— Risk index · no statuses

Smarkets Betting: 16 complaints filed in English across 1 platform. Most of them are about other (38%). Texts below are the players' own words, as published on the source site; last complaint 2026-10-03.

Smarkets Betting in NeBlask: demand, licences, Trust Score →

What players complain about

Other 38% 6

Account blocks 31% 5

Verification 19% 3

Withheld payouts 13% 2

Status unknown 16

Complaints by month

Questions and answers

How many complaints are there about Smarkets Betting?

The English-language record holds 16 complaints from 1 platform; 16 carry no status from the platform. The latest one is dated 2026-10-03.

What do players complain about?

Mostly other — 38% of cases, then account blocks (31%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 16 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 16

03.10.2026 Trustpilot Account blocks

Not sure how these are in business avoid at all costs con site deposited played closed my account had £60 never returned

Not sure how these are in business avoid at all costs con site deposited played closed my account had £60 never returned or received

29.09.2026 Trustpilot Other

Trying to close my account, but can't log in to close it! It's like pulling teeth trying to get some sort of customer se

Trying to close my account, but can't log in to close it! It's like pulling teeth trying to get some sort of customer service. Terrible. Go elsewhere would be my advice.

23.09.2026 Trustpilot Withheld payouts

Smarkets have had my money for a whole year now YES A YEAR!they sent me a nice e-mail saying I can have my money back, t

Smarkets have had my money for a whole year now YES A YEAR!they sent me a nice e-mail saying I can have my money back, they said they send the money with the last registered card, which was blocked due to being eaten by a cash machine so the money can not be paid, also they said that they will now d

19.09.2026 Trustpilot Other

Smarkets trades thousands of pounds every minute on a range of markets, making it essential for value and matched bettin

Smarkets trades thousands of pounds every minute on a range of markets, making it essential for value and matched betting. However, the experience of the user is horrific. The app was dreadful, slow, clunky, often hours of downtime at peak moments and somehow they’ve made it worse with a new update

12.09.2026 Trustpilot Other

Another technical issue with Smarkets, this time on the Auxerre–Nice match.I placed a bet on the draw, but the website d

Another technical issue with Smarkets, this time on the Auxerre–Nice match.I placed a bet on the draw, but the website did not appear to register the bet or give me any clear confirmation. Because of this, I placed it again, only to discover once the site finally updated that both bets had been regi

04.09.2026 Trustpilot Account blocks

DO NOT PUT YOUR MONEY in this scam platform. They will lock you out of your account and keep the money. I am NOT giving

DO NOT PUT YOUR MONEY in this scam platform. They will lock you out of your account and keep the money. I am NOT giving up and will explore all legal avenues possible. But just know that they are not to be trusted with your money. My card expired and disappeared in my bank account and they still wan

03.09.2026 Trustpilot Withheld payouts

Very poor business. When you want to withdraw funds, you can only withdraw to the card used for deposit.When the card ha

Very poor business. When you want to withdraw funds, you can only withdraw to the card used for deposit.When the card has expired and can no longer be used the customer is trapped along with their funds

31.08.2026 Trustpilot Account blocks

100% scam platform. They will lock you out of your account when your money reaches a certain amount and then drag the wh

100% scam platform. They will lock you out of your account when your money reaches a certain amount and then drag the whole thing for months or even years. They definitely have a plan with our money!

11.08.2026 Trustpilot Other

I’ve used Smarkets since 2016 and have always had a very positive experience with the platform, so I’m genuinely disappo

I’ve used Smarkets since 2016 and have always had a very positive experience with the platform, so I’m genuinely disappointed to be writing this review.Tonight I experienced what appears to have been a technical issue while trading an in-play horse racing market. I placed a trade to close my positio

07.08.2026 Trustpilot Verification

one of the worst betting exchanges. They treat their customers like garbage. Stay away from them if you want to keep you

one of the worst betting exchanges. They treat their customers like garbage. Stay away from them if you want to keep your money or they will steal it. They have been asking for documents for 8 months now and I keep sending them everything they ask but they just do not respond nor return my money. Th

06.08.2026 Trustpilot Account blocks

The Customer Service is simply appalling. The software behaved very strangely. I was locked out of my account and unable

The Customer Service is simply appalling. The software behaved very strangely. I was locked out of my account and unable to retrieve funds. Mostly the problem is that Customer Service is run by people who read the first sentence of your email (or live chat comment) and choose between a limited set o

30.07.2026 Trustpilot Account blocks

The UK Gambling Commission needs to investigate this company. Avoid it at all costs!A month ago they randomly locked my

The UK Gambling Commission needs to investigate this company. Avoid it at all costs!A month ago they randomly locked my account and have held my money back. I provided all the personal information they requested. Today the customer team confirmed I’m in a “queue”. Unfortunately, it looks like many o

25.07.2026 Trustpilot Other

I give up. Honestly when i first started it was so promising withdrawals , deposits was moving effecient. when I first s

I give up. Honestly when i first started it was so promising withdrawals , deposits was moving effecient. when I first started my match betting journey. It wasn't untill I hit £200 when the problems started to occur they restricted my deposit limits and I couldn't deposit my money into the account.

15.07.2026 Trustpilot Verification

The customer service at Smart is absolute trash and shows zero respect for the consumer. Their business model is absurd:

The customer service at Smart is absolute trash and shows zero respect for the consumer. Their business model is absurd: they are quick to take your money, but once a problem arises, they trap you in their verification process.Meanwhile, my money is stuck, frozen, and completely inaccessible, and th

04.07.2026 Trustpilot Other

No. On god I only knew these existed because of matched bettingCouple of years down the line as an actual bettor, I stak

No. On god I only knew these existed because of matched bettingCouple of years down the line as an actual bettor, I stake a huge amount on Cape Verde “to qualify” vs Argentina mid game. 5 digits, judge me for any sort of addiction all you want, the aim was to partial cash out at FT if it got that fa

01.07.2026 Trustpilot Verification

Awful! Crashes every Saturday or when a big horse racing meet is on.I had to verify my account. They kept asking for mor

Awful! Crashes every Saturday or when a big horse racing meet is on.I had to verify my account. They kept asking for more and more info (like other people's bank statements that I had sent money to) they suspended my account and now don't bother replying! This happened in March and I haven't heard f

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