Slotozen Casino— player complaints: 5 in English

The player from Germany used a 100% bonus without any mention of a maximum cash out in the terms and conditions. After wagering successfully and reaching a balance of €8300, his withdrawal of €5000 was unexpectedly reduced to €750. He sought assistance regarding this cancellation. We reviewed the casino’s general bonus terms and found that the Welcome Package was subject to a 10x maximum winnings rule, which was considered applicable to bonus play. As the restriction was published in the relevant bonus terms, we had no grounds to challenge the casino’s decision, so the complaint was rejected.The player from Germany used a 100% bonus without any mention of a maximum cash out in the terms and conditions. After wagering successfully and reaching a balance of €8300, his withdrawal of €5000 was unexpectedly reduced to €750. He sought assistance regarding this cancellation. We reviewed the casino’s general bonus terms and found that the Welcome Package was subject to a 10x maximum winnings rule, which was considered applicable to bonus play. As the restriction was published in the relevant bonus terms, we had no grounds to challenge the casino’s decision, so the complaint was rejected. Written by AttilaComplaint Specialist Submitted: 26 Sep 2026 | Closed : 05 Oct 2026Automatic translation:

The player from Australia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Australia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 01 Oct 2026 Automatic translation:

The player from Australia made withdrawal requests totaling $60,000 two weeks ago, but Slotozen Casino refused to process them despite showing a withdrawable balance of $63,546.28. We reviewed the case and the casino’s records showed that the withdrawal requests were not rejected by the casino but were cancelled by him while still pending. After the cancellations, he continued playing and lost the returned balance, so the complaint was closed because the winnings were not removed by the casino and could not be refunded.

The player from Saskatchewan has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Saskatchewan has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by KuboCasino Analyst & Complaint Specialist Submitted: 08 Jun 2026 Automatic translation:

I won 40000.00 on the online casino site slotozen.live. I had deposited hundreds into the casino and they gave me free spins. I won in the free spins then wagered the money. I then won $50000 but gambled $10000 back. I went to withdraw $40000 and they replied with a congratulations email stating the funds couldn’t be withdrawn because you can only withdraw $130 from any winnings off free spins but the winnings weren’t off the free spins it was off a wagered amount after the free spins and I don’t think that it’s legal to give free spins and only payout $130 from them anyway but the money wasn’t won off the free spins. They decided to payout $1300 as. Was a VIP member and kept the $38700 but told me they were writing the winnings off which I do t understand how they can just write off cash like that. Thank you for your help.