AvoCasino— player complaints: 7 in English

Player’s withdrawal is delayed and account support is lacking. [Withdrawal] — waiting

Player’s withdrawal is delayed due to payment provider issue. [Withdrawal] — waiting_for_casinoguru

Player is experiencing a delayed withdrawal issue. [Withdrawal] — waiting

Reason: Delayed payment Complaint Regarding Failure to Complete Verification and Process WithdrawalOn May 11, 2026, I deposited at Avvo Casino to claim the first welcome bonus. I completed the wagering requirements and finished with a balance of CAD $6,029.I was then required to verify my account. My identity verification was approved without issue, leaving only payment method verification.The casino states that verification can be completed using either a bank card or a bank statement. I first submitted my bank card, which was rejected. I then submitted my CIBC bank statement, which clearly shows my name, account information, statement period, and the transactions to Gigadat Inc., the payment processor used for my deposits.To further support my verification, I also provided the Interac deposit confirmations corresponding to those same transactions. Together, these documents satisfy the casino's stated verification requirements.When my submissions continued to fail, I contacted live chat multiple times. Each time I was told the matter had been escalated and that someone would contact me. No one ever did.I also emailed the casino on June 24, June 29, and again today, attaching my bank statement and Interac confirmations because I believed there was a problem with the upload portal. None of my emails received a meaningful response.Nearly two months later, after numerous failed verification attempts, I have still not been told why my documents are being rejected or whether any additional documentation is required. Instead, the casino has ignored my communications while preventing me from withdrawing my legitimate balance of CAD $6,029.I respectfully request that this matter be investigated and that AvoCasino either complete my payment verification using the documents already provided or clearly explain what specific additional documentation is required so my withdrawal can be processed without further delay. --- Ответы в треде --- AskGamblers • Support Team 1 week ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. jaxmops 1 week ago Hello, I would like to confirm the issue was in fact resolved, I apologize for my delay in updating . Thanks for your help. AskGamblers • Support Team 1 week ago Dear @jaxmops,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Avocasino • Representative 1 week ago Dear AskGamblers team, dear jaxmops, Thank you for having us back in this thread. We would like to note that user passed the verification succesfully back in August and since then completed withdrawals on total amount 5600 CAD. His last withdrawal of 429 CAD is yet being processed as it was only requested yesterday and may take up to 3 business days to be finalized. Thank you!

The player from Norway requested a withdrawal three months ago after winning at the casino, receiving two payments of €500 only after numerous reminders. Since then, payments have ceased, and despite contacting live support and emailing, he does not receive any responses.The player from Norway requested a withdrawal three months ago after winning at the casino, receiving two payments of €500 only after numerous reminders. Since then, payments have ceased, and despite contacting live support and emailing, he does not receive any responses. Written by AyberkCasino Analyst Submitted: 03 Jul 2026 Automatic translation:

The player from Poland filed a complaint regarding a delayed withdrawal of 900 PLN from AvoCasino, which was initially requested on June 16, 2026. The withdrawal had exceeded the promised processing time of 72 hours, and despite multiple inquiries, he received only generic responses without specific timelines. Due to the player's lack of response to follow-up messages and inquiries, the complaint was closed without further investigation. The player was informed that the complaint could be reopened if he chose to resume communication.

The player from Quebec encounters ongoing issues with verifying her account for withdrawals, as the casino continues to reject her proof of payment despite multiple submissions. She has contacted support several times, but issues with submitting proof of address and the overall withdrawal process remain unresolved.The player from Quebec encounters ongoing issues with verifying her account for withdrawals, as the casino continues to reject her proof of payment despite multiple submissions. She has contacted support several times, but issues with submitting proof of address and the overall withdrawal process remain unresolved. Written by MartinaCasino Analyst & Complaint Specialist Submitted: 09 Jun 2026 Automatic translation: