SlotHunter — player complaint #60261, 2023-09-02: bonus terms

Dear Thepogg team, I joined Slot Hunter yesterday through an AskGamblers link. When I joined, I put as promo code GOLD as I wanted one of the 'spin the wheel' tickets that they have. I deposited 200€ In my account there were a total of 400€. I guessed it was a deposit bonus (and no ticket for 'spin the wheel' even if that's the code I used to register), so I contacted support. [EDIT] was the person who assisted me. First of all, I asked him, to make sure, if the money that would be used first would be the bonus money and not my own money, as otherwise I wanted my bonus forfeited because I just wanted to play with my money. [EDIT] said that of course the money used first would be bonus money and not my own money. He told me I had to wager the first 200€ 50 times and if I lose the first 200€, then I'd have my own 200€ wager-free. Basically the bonus was non-sticky bonus. I played the "Bonus money", and when it went down to 200€ I cancelled it, as I wanted to play then with my own money. Suddenly, all the money vanished. I contacted support again and a different agent informed me that the bonus I played was my own money and then I cancelled the bonus. I told her about my previous conversation with the other agent and she said that he provided me with the wrong information and that she understands and that a manger would contact me. No management has contacted me. They blocked me from the live chat and they just reply saying that I cancelled the 200€ of the bonus and I cannot get it back. As I said, the first agent gave me wrong information (surely on purpose), so I played with my own money and then I would cancel my bonus money so it's a win-win for them. Does anyone think that I'd cancel a full 200€ bonus just like that? The agent told me the bonus was non-sticky and reality is that it was the opposite. I ask for a friendly resolution from the casino before I proceed to take a different way. Regards,