ShinyWilds Casino— player complaints: 9 in English

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 04 Oct 2026 Automatic translation:

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 11 Sep 2026 Automatic translation:

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We had marked the complaint as resolved after the player confirmed the issue was settled using the dedicated button. The case was then closed in our system based on this confirmation.The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We had marked the complaint as resolved after the player confirmed the issue was settled using the dedicated button. The case was then closed in our system based on this confirmation. Written by JeanCasino Analyst & Complaint Specialist Submitted: 09 Sep 2026 | Resolved : 09 Sep 2026Automatic translation:

The player from Germany faced significant delays and issues in withdrawing winnings from Shinywilds after verifying his identity multiple times. His account was deemed inactive just after he received confirmation of successful verification, and he was left without any communication regarding the review of his withdrawal, receiving only automated responses. He requested a €500 withdrawal as his first cash out, but the casino later closed his account for a vague “management decision” without explaining the withheld winnings. We were unable to move the complaint forward because the casino repeatedly failed to cooperate and did not respond to our mediation attempts, so the case was closed as unresolved under our No Reaction Policy.The player from Germany faced significant delays and issues in withdrawing winnings from Shinywilds after verifying his identity multiple times. His account was deemed inactive just after he received confirmation of successful verification, and he was left without any communication regarding the review of his withdrawal, receiving only automated responses. He requested a €500 withdrawal as his first cash out, but the casino later closed his account for a vague “management decision” without explaining the withheld winnings. We were unable to move the complaint forward because the casino repeatedly failed to cooperate and did not respond to our mediation attempts, so the case was closed as unresolved under our No Reaction Policy. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 14 Aug 2026 | Unresolved : 21 Aug 2026Automatic translation:

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 20 Aug 2026 Automatic translation:

Ich bekomme immer mal wieder FS weil ich ein treuer Spieler bin. Also bekam ich auch dieses Mal FS ohne Umsatzbedingungen. Ich konnte bis 150€ gewinnen, max. Auszahlung für diesen Loyalitätsbonus ist aber 50€ also brachte ich 50€ zur Auszahlung. Das ist nun über 48 Stunden her und obwohl in den AGB des Casinos steht, dass die maximal 48 Stunden zur Bearbeitung einer Auszahlung brauchen, zahlen sie auch nach über 48 Stunden nicht aus. Somit verstößt das Casino gegen die eigenen AGB. Des Weiteren habe ich in diesem Casino in der Vergangenheit weit höhere Summen ausgezahlt, nie gab es ein Problem bis auf dieses Mal. Der Support vertröstet und belügt mich nur. Erst sagen sie es gibt ein hohes Aufkommen der Auszahlungensanfragen die Bearbeitung dauert länger, dann sagen sie, da muss noch etwas überprüft werden die Bearbeotung dauert länger obwohl mein Konto schon sehr lange vollständig verifiziert ist.  Disputed amount: 50€ Casino: Shiny Wilds Casino Case #: 4169

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We explained that withdrawals could take several days or weeks and that delays might be caused by KYC verification or a high volume of requests, so the player was advised to wait at least 14 days and cooperate with the casino. The complaint was later marked as resolved by the player, and we closed the case as resolved.

The player from France had been waiting since 20/05/2026 for the withdrawal of €5000 from Shinywild Casino, which he had requested in 4 installments. Despite the casino confirming the approved withdrawals and the player providing evidence of account verification and communication, the casino website showed the withdrawals as cancelled and the funds had not been received. The Complaints Team contacted the casino multiple times but received no response. Consequently, the complaint was marked as unresolved due to the casino's lack of cooperation, and the player was advised to escalate the matter to the Curaçao Gaming Authority for further assistance.

The player from Manitoba had been waiting for three weeks to withdraw her funds, but attempts using MiFINITY had failed. She requested the ability to withdraw using her original deposit method, Interac, but received repetitive emails from the casino with no resolution. The casino failed to respond to inquiries from the Complaints Team, who attempted to facilitate communication and requested clarification on the withdrawal delay. Due to lack of cooperation from the casino, the complaint was marked as unresolved and closed, with the player advised to contact the relevant gaming authority for further assistance.