Royal Ace — player complaint #65570, 2018-10-08: account blocks
Royal Ace: a player complaint filed on 2018-10-08, about account blocks, 17,000 USD in dispute, status — rejected. Published on CasinoReviews. One of 12 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Royal Ace - Deposit and Winnings Taken And Account Closed On First Day
I signed up for Royal Ace on 10/3 and deposited $250 and claimed a 300% bonus with a 10X play through. I played various slot games on the site and won over $17,000. When I saw that I had reached my play through amount I continued to play a little more before I cashed out. I requested $15,000 in withdrawals and the money was taken from my balance. I then played more slots with my remaining funds and then logged out. When I went to log in the next day I received a message that said my account was restricted. I sent their support team an email and asking why and they said that my account had been restricted and the decision was not reversible. I then asked for a reason why so I could review them online and they responded with "The decision is, unfortunately, non-reversible". However, they never have given me a reason. To my knowledge I have not broken any rules and they are not only withholding my winnings, they are not returning my deposit.
