RojaBet Casino— player complaints: 5 in English

The player from Chile has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Chile has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 29 Sep 2026 Automatic translation:

The player from Chile has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Chile has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 28 Sep 2026 Automatic translation:

Reason: Declined payment Subject: Official Player Dispute - Incorrect Bet Settlement - Ticket ID 5260557696 (Rojabet)Casino Name: RojabetPlayer Username: TIPOTITIWINNERAccount Number: 4004503083Registered Email: < email removed >Bet Ticket ID: 5260557696Description of the Issue:I am filing an official dispute against Rojabet regarding the incorrect settlement of my multi-bet ticket (ID: 5260557696) under my user account TIPOTITIWINNER (Account No. 4004503083).The platform marked my selection as Lost due to an automated data indexing error from their provider, completely violating their own written Terms and Conditions. The issue lies within the match Llaneros vs Fortaleza under the market Total Cards: Under 6.5 Rojabet's system erroneously counted 7 yellow cards in total, including a booking given to the player Jhon Vásquez (Llaneros) at the 96th minute.However, official match logs confirm that Jhon Vásquez was substituted out of the field at the 73rd minute. Therefore, he received the card while sitting on the substitutes' bench, long after leaving active play. According to Rojabet's Official Football Betting Rules, cards shown to nonactive individuals, team staff, or substituted players sitting on the bench DO NOT count toward the Total Cards market.Under the platform’s own regulations, the valid card count for this match is exactly 6, making my Under 6.5 selection a legitimate WINNER.I have been trying to resolve this internally via Live Chat and Support Emails since August 7th, but support agents repeatedly close the chat communication and refuse to escalate the case to a sportsbook manager for a manual adjustment.I request a formal manual audit of Ticket ID 5260557696, an adjustment of my balance, and the immediate payout of my legitimate winnings.Sincerely,TIPOTITIWINNER (Account 4004503083) --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all, Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed. We thank both parties for their assistance during the complaint process. AskGamblers • Support Team 1 month ago Dear all, This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution. AskGamblers • Support Team 1 month ago Dear @Tipotitiwin1927,Kindly note that, since you used the international domain of our website to submit your complaint, you are expected to use English only in your further complaint-related communication.Thank you in advance for your cooperation. Tipotitiwin1927 1 month ago Monto de la apuesta en disputa: 51.460 CLP, sustento del caso:El monto en disputa corresponde a las ganancias legítimas de mi apuesta combinada. El motivo del reclamo se debe a una resolución incorrecta por parte de la casa de apuestas Rojabet respecto al mercado de "Total de tarjetas: Menos de 6.5" en el partido adjunto.Durante el tiempo reglamentario de juego en el terreno de juego, se registraron exactamente 6 tarjetas. Al minuto 95, ya en el tiempo de adición, el árbitro mostró una séptima (7ª) tarjeta, pero esta fue dirigida a un jugador que se encontraba en la banca de suplentes.De acuerdo con las políticas oficiales de Rojabet (las cuales se alinean con los estándares de la industria), las tarjetas mostradas a jugadores en la banca o al cuerpo técnico NO son válidas ni contabilizan para el mercado total de tarjetas del partido.Por lo tanto, el conteo oficial válido para esta apuesta se mantiene estrictamente en 6 tarjetas, cumpliendo con la condición seleccionada de "Menos de 6.5". Consulte 3 páginas Deportivas en donde sale que son 6 tarjetas amarillas a los jugadores. Solicito al equipo de AskGamblers que intervenga ante el operador para que se apliquen sus propios términos y condiciones y se proceda con el pago de mis ganancias legítimas. Adjunto el boleto de la apuesta como respaldoTranslation:Disputed bet amount: 51,460 CLPBasis for the claim:The disputed amount corresponds to the legitimate winnings of my accumulator bet. The reason for the claim is due to an incorrect ruling by the bookmaker Rojabet regarding the "Total Cards: Under 6.5" market in the attached match.During regulation time, exactly 6 cards were shown on the field. In the 95th minute, during stoppage time, the referee showed a seventh (7th) card, but this was shown to a player who was on the substitutes' bench.According to Rojabet's official policies (which align with industry standards), cards shown to players on the bench or to coaching staff are NOT valid and do not count towards the total cards for the match. Therefore, the official count valid for this bet remains strictly at 6 cards, fulfilling the selected condition of "Under 6.5". Please refer to 3 sports pages where it states that 6 yellow cards were shown to the players.I request that the AskGamblers team intervene with the operator so that their own terms and conditions are applied and my legitimate winnings are paid out. I have attached the bet slip as proof.

The player from Chile filed a formal complaint regarding the unjustified confiscation of his winnings obtained through a free spins promotion. After completing the required rollover, he requested a withdrawal, but the casino removed his entire balance without explanation, citing a vague clause in their terms. He sought a thorough review of his gaming history or the refund of his winnings. We asked him for verification details, bonus information, and communication with the casino, but he did not respond to our messages or reminder. As a result, the complaint was closed at that time due to lack of cooperation, and no further investigation could be carried out.

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