21.com Casino— player complaints: 17 in English

17 Complaints

0▼ Last 30 days · was 2

1 Unresolved

52.64074690691d Last complaint

59.4 Risk index

$447,145 · €500 Disputed sums

21.com Casino: 17 complaints filed in English across 2 platforms, 1 still open, disputed sums $447,145 · €500. Most of them are about withheld payouts (35%). Risk index 59.4. Texts below are the players' own words, as published on the source site; last complaint 2026-08-20.

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What players complain about

Withheld payouts 35% 6

Other 24% 4

Account blocks 18% 3

Game fairness 18% 3

Verification 6% 1

Status unknown 14 Resolved 1 Unresolved 1 Closed, no outcome 1

Sources

Trustpilot 14 Casino Guru 3

Complaints by month

Questions and answers

How many complaints are there about 21.com Casino?

The English-language record holds 17 complaints from 2 platforms, 1 of them without a resolution; 14 carry no status from the platform. The latest one is dated 2026-08-20.

What do players complain about?

Mostly withheld payouts — 35% of cases, then other (24%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 17 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 59.4 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 17

20.08.2026 Trustpilot Other

This casino is garbage. I bought crypto through one of their providers, and they didn't credit the funds to my account.

This casino is garbage. I bought crypto through one of their providers, and they didn't credit the funds to my account. On top of that, they washed their hands of the matter, telling me to speak to the provider because they had nothing to do with it.

18.08.2026 Trustpilot Game fairness

Horrible casino. I finally got the bonus feature in sugar rush, right when it was gonna start, I get kicked out of the

Horrible casino. I finally got the bonus feature in sugar rush, right when it was gonna start, I get kicked out of the game and when I came back, there was no bonus feature. Spent an hour explaining what happened and they said they couldn’t do anything about it. They offered 15 free spins on the

11.08.2026 Trustpilot Withheld payouts

Hello 21.com Support Team,I am contacting you regarding a serious issue with my account.I made a deposit and played on y

Hello 21.com Support Team,I am contacting you regarding a serious issue with my account.I made a deposit and played on your platform, and I currently have funds in my account that I am trying to withdraw. However, I have been unable to withdraw my balance because the payment methods are unavailable.

02.08.2026 Trustpilot Other

This is by far the worst experience I had with a casino and their support/assistance system!! I knew about all the very

This is by far the worst experience I had with a casino and their support/assistance system!! I knew about all the very bad reviews they had, but I also know how people can get frustrated when they lose a lot of money and some of them will get revenge by writing bad reviews... And I thought that wit

31.07.2026 Trustpilot Withheld payouts

My experience with 21.com has been extremely frustrating due to repeated withdrawal issues and the complete lack of tran

My experience with 21.com has been extremely frustrating due to repeated withdrawal issues and the complete lack of transparency.The first time I tried to withdraw my money, my withdrawal was blocked without any clear explanation. I remained patient, waited for about two days, and communicated with

24.07.2026 Casino Guru Withheld payouts Resolved

21.com Casino - Player believes that their withdrawal has been delayed.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We had marked the complaint as resolved after he confirmed that the issue had been fixed and used the dedicated button to close the case. The complaint was therefore considered settled in our system.

24.07.2026 Casino Guru Account blocks Unresolved

21.com Casino - Player's account has been closed without consent.

The player from Poland found his account at 21.com blocked after a withdrawal of $193 remained pending. He discovered he was logged out and learned that his account was marked for self-exclusion without his initiation. He said he had only played live blackjack, had not used a bonus, and had received only generic “security review” replies while his withdrawal was pending. We repeatedly asked the casino to respond, but no cooperation was received, so the complaint was closed as unresolved due to the casino’s lack of response.

21.07.2026 Trustpilot Game fairness

I get scammed 900 euro deposit RTP is not working is like 5 or 6 % u will get nothing back every game u inter u just los

I get scammed 900 euro deposit RTP is not working is like 5 or 6 % u will get nothing back every game u inter u just los u balance stay away don’t deposit u will lose Noo it’s not and ur scammers everyone can go to ur website en take look to every bet that people made what they get in return RTP is

10.07.2026 Trustpilot Account blocks

Terrible caaino stay as far away as possible they closed my account when I asked about welcome bonus been emailed them f

Terrible caaino stay as far away as possible they closed my account when I asked about welcome bonus been emailed them for over week no response email is support @21.xom they do not reply stay away from this like the plauge

01.07.2026 Casino Guru Other Closed, no outcome

21.com Casino - Player's funds have been confiscated.

The player from Buenos Aires filed a formal complaint against casino 21.com for the unjustified confiscation of funds amounting to ARS 446,801.26, claiming a lack of transparency from support. He disputed the casino's claim that he had made three large bets, providing evidence of smaller bets and inconsistencies in the support's responses. He sought intervention to recover his confiscated funds. The complaint was closed due to the player's lack of response to the Complaints Team's requests for additional information and game history needed to further investigate the case. The player retained the option to reopen the complaint by resuming communication.

11.06.2026 Trustpilot Other

scam website , your money will jsut disapear from system with some weird way !!! beware

09.03.2025 Trustpilot Game fairness

They blatantly ripped me off after I won a jackpot on a slot game gave me tons of excuses and then I could not log in to

They blatantly ripped me off after I won a jackpot on a slot game gave me tons of excuses and then I could not log in to my account and then a couple weeks passed I was finally able to get in to my account only to see a balance of $0.00 !!!

19.04.2023 Trustpilot Withheld payouts

Deposited 25 EUR, withdrew over 2000 EUR. What did they do? They stole my winnings and only gave the 25 EUR back. As the

Deposited 25 EUR, withdrew over 2000 EUR. What did they do? They stole my winnings and only gave the 25 EUR back. As the previous comments here say: STAY AWAY from this ROGUE casino.

21.07.2022 Trustpilot Verification

After you win they say you need to verify your profile, and it takes forever until you are giving up. They always say th

After you win they say you need to verify your profile, and it takes forever until you are giving up. They always say that they need new and different documents. Stay away

29.04.2022 Trustpilot Account blocks

I did verify my account and you guys blocked my account with no reason and my money is still in 21 account.you guys made

I did verify my account and you guys blocked my account with no reason and my money is still in 21 account.you guys made my life hell..one day some one saying customer support you withdraw has been approved next day saying still checking.this is bullshttt.I will take a legal action now..this website

23.11.2021 Trustpilot Withheld payouts

Ive deposited a small amount in this casino. I won about 3000euros. When I tried to withdraw I had to provide multiple d

Ive deposited a small amount in this casino. I won about 3000euros. When I tried to withdraw I had to provide multiple documents (which is fine). I did so and got verified. After 2 days they said my money was on its way out and it should take 3-5 business days. After 1 week when I hadn't got the mon

03.09.2021 Trustpilot Withheld payouts

As all the other reviews here, I simply have to say: don't deposit or play with this Casino. It is a scam. They will not

As all the other reviews here, I simply have to say: don't deposit or play with this Casino. It is a scam. They will not let you withdraw, no matter how much documentation you provide. Why are they still operating? Why has the site not been closed down by the powers that be? Why are they still allow

How the risk index is calculated and how complaints are labelled — the method behind this section.