Qzino Casino: 6 complaints filed in English across 2 platforms, disputed sums 400,000 JPY. Most of them are about account blocks (33%). Risk index 25.8. Texts below are the players' own words, as published on the source site; last complaint 2026-10-02.
The English-language record holds 6 complaints from 2 platforms; 5 carry no status from the platform. The latest one is dated 2026-10-02.
What do players complain about?
Mostly account blocks — 33% of cases, then bonus terms (33%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 6 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 25.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 6
02.10.2026TrustpilotAccount blocks
The Risk Department’s decision is not based on a single incident or violation, but on a combination of factors identifie
The Risk Department’s decision is not based on a single incident or violation, but on a combination of factors identified during a comprehensive review of the account.The assessment takes into account the nature of the gaming activity, use of bonus funds, transaction history, behavioral patterns, an
01.10.2026TrustpilotOther
Qzino is absolute garbage. The website is terrible, the bonuses are pathetic, and they’re ridiculously stingy with rewar
Qzino is absolute garbage. The website is terrible, the bonuses are pathetic, and they’re ridiculously stingy with rewards. Don’t expect anything generous from this place.Think twice before playing on this website.They promote VIP transfers to help users increase their rank, and they’re the ones off
16.09.2026TrustpilotBonus terms
watch outthey promote no deposit bonuses, even in email there is nothing about you have to deposit, but you must deposit
watch outthey promote no deposit bonuses, even in email there is nothing about you have to deposit, but you must deposite before you can play with their "no deposit bonuses".all their bonuses are deposit bonuses. i got 10 eur free bet, won 14.5 eur and i have to wager 290 eur to get that 14.5 :) wha
30.08.2026TrustpilotBonus terms
I will recommend not play here, the site lack of transparency in the bonus terms provided by a viphost.
I will recommend not play here, the site lack of transparency in the bonus terms provided by a viphost.
24.08.2026TrustpilotOther
I don't know,,because this is my first time to download this apps..
I don't know,,because this is my first time to download this apps..
31.07.2026Casino GuruAccount blocksClosed, no outcome
Qzino Casino - Player's account has been closed with funds confiscated.
The player from Japan had his account permanently blocked by Qzino, claiming the casino had acted unfairly despite him disclosing his multiple accounts during the KYC process. After complying with all verification steps and depositing approximately $3,000–$4,000 in good faith, his withdrawal request for about $1,000 was denied when the casino decided to close his account. He sought assistance in recovering his deposited funds and any associated winnings. We attempted to obtain further evidence and communication from the player to proceed with the investigation but received no response. Consequently, the complaint was closed due to lack of cooperation, with the player retaining the option to reopen it in the future.
