DelOro Casino: 9 complaints filed in English across 1 platform, 2 still open, disputed sums €29,724 · $391. Most of them are about withheld payouts (56%). Risk index 20.6. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.
What players complain about
Withheld payouts56%5
Account blocks22%2
Verification22%2
Rejected 3
Closed, no outcome 3
Under review 2
Resolved 1
Complaints by month
07
08
09
Questions and answers
How many complaints are there about DelOro Casino?
The English-language record holds 9 complaints from 1 platform, 2 of them without a resolution. The latest one is dated 2026-09-08.
What do players complain about?
Mostly withheld payouts — 56% of cases, then account blocks (22%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 9 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 20.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 9
08.09.2026Casino GuruVerificationRejected
Player's account verification is delayed.
Player's account verification is delayed. [Account] — rejected
08.09.2026Casino GuruWithheld payoutsRejected
Player's withdrawal is delayed.
Player's withdrawal is delayed. [Withdrawal] — rejected
08.09.2026Casino GuruWithheld payoutsUnder review
Player’s KYC and withdrawals are delayed.
Player’s KYC and withdrawals are delayed. [Withdrawal] — waiting
08.09.2026Casino GuruWithheld payoutsUnder review
Player’s withdrawal is delayed due to verification issues.
Player’s withdrawal is delayed due to verification issues. [Withdrawal] — waiting
07.08.2026Casino GuruAccount blocksRejected
Player's account has been closed.
Player's account has been closed. [Account] — rejected
31.07.2026Casino GuruWithheld payoutsResolved
DelOro Casino - Player’s KYC and withdrawals are delayed.
The player from the United Kingdom faced ongoing issues as his KYC verification and withdrawals had been rejected for over a month, despite multiple conversations with customer support. He had never made a withdrawal before and had already submitted his ID document and selfie, but the casino kept saying the verification was still ongoing without giving a clear reason. We contacted the casino, asked for clarification, and requested confirmation on whether the submitted documents and answers were sufficient to complete verification. The complaint was then marked as resolved by the player.
28.07.2026Casino GuruAccount blocksClosed, no outcome
DelOro Casino - Player's account has been closed.
The player from France faced account closure at the Deloro casino after winning around €25,000. Despite previously verifying his account and complying with all requests, he was informed that it was closed due to alleged multiple accounts, which he denied. He sought clarification and assistance in recovering his winnings. We reviewed the casino’s evidence and confirmed that multiple accounts were used. As a result, we agreed that the casino had acted in line with its Terms and Conditions and rejected the complaint.
15.07.2026Casino GuruVerificationClosed, no outcome
DelOro Casino - Player's account verification is delayed.
The player from Greece expressed frustration over a lengthy account verification process at Del Oro Casino, having submitted his ID and selfie three months prior. He had attempted to contact support multiple times but received no responses and questioned the legitimacy of the casino's operations. We reviewed the evidence provided by the casino, which indicated that the player’s account was linked to another account and involved VPN use and multiple devices, breaching the casino’s Terms and Conditions. Based on this, the casino's decision to reject the complaint was upheld, and no further action was taken.
13.07.2026Casino GuruWithheld payoutsClosed, no outcome
DelOro Casino - Player's withdrawal is delayed.
The player from Japan attempted to withdraw 869 euros, but despite the casino claiming the withdrawal was complete, the funds were not released. He had not submitted a prior withdrawal request and was required to complete additional KYC verification. Despite contacting support, he did not receive a response from the finance department for over a month. We reviewed the evidence and found that the player requested account closure and successfully withdrew the disputed amount to a crypto wallet. Due to these facts and concerns about false information provided by the player, the complaint was rejected.
