Pistolo Casino— player complaints: 19 in English

19 Complaints

1▼ Last 30 days · was 2

0 Unresolved

10.862432356725d Last complaint

21.8 Risk index

€34,392 · 10,435 CAD · 8,781 PLN Disputed sums

Pistolo Casino: 19 complaints filed in English across 2 platforms, disputed sums €34,392 · 10,435 CAD and 1 more currency. Most of them are about withheld payouts (63%). Risk index 21.8. Texts below are the players' own words, as published on the source site; last complaint 2026-09-30.

Pistolo Casino in NeBlask: demand, licences, Trust Score →

What players complain about

Withheld payouts 63% 12

Other 21% 4

Bonus terms 11% 2

Game fairness 5% 1

Status unknown 14 Resolved 4 Closed, no outcome 1

Sources

Trustpilot 12 Casino Guru 7

Complaints by month

Questions and answers

How many complaints are there about Pistolo Casino?

The English-language record holds 19 complaints from 2 platforms; 14 carry no status from the platform. The latest one is dated 2026-09-30.

What do players complain about?

Mostly withheld payouts — 63% of cases, then other (21%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 19 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 21.8 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 19

30.09.2026 Trustpilot Other

Part of the same unlicensed group; GDPR disclosure unresolved Pistolo is one of five casino brands (RoboCat, Golisimo, P

Part of the same unlicensed group; GDPR disclosure unresolved Pistolo is one of five casino brands (RoboCat, Golisimo, Pistolo, Posido, VinylCasino) that I have found to share the same underlying Zendesk support-ticketing account identifier ("X-Zendesk-From-Account-Id: 243254d") across original emai

04.09.2026 Trustpilot Bonus terms

I don't getting a rewards from "hunting" I already spent over 5000 diamonds and didn't get a free spins or cash since Ja

I don't getting a rewards from "hunting" I already spent over 5000 diamonds and didn't get a free spins or cash since January this year I did write a dozen times to support chat and mails and still nothing NEED ANSWER OR COMPENSATION FOR THIS

12.08.2026 Trustpilot Withheld payouts

NOW ITS 1 STAR REVIEW!BCS NOW WITHDRAWLS TAKE 10 OR MORE DAYS TO COMPLETE.NEED AN ANWSER.

07.08.2026 Casino Guru Withheld payouts Resolved

Pistolo Casino - Player's withdrawal is delayed.

The player from Finland faced delays with a withdrawal request that had been “in review” for over three days. Despite contacting customer service, he only received generic responses and feared he might need assistance from Casinoguru again, as he had experienced similar issues previously. His withdrawal was later cancelled due to a technical problem, and the available withdrawal methods changed, which further delayed access to his winnings. We contacted the casino and, after the player confirmed the situation had been resolved, the complaint was marked as resolved in our system.

04.08.2026 Casino Guru Withheld payouts Resolved

Pistolo Casino - Withdrawal of player's winnings has been delayed.

The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. He reported that the casino initially delayed the payout, then partially paid €500 and returned the remaining €500 to his balance, after which he made a new withdrawal request. He later said the casino had blocked payment methods for his account and region while one €500 withdrawal was still pending. The complaint was eventually marked as resolved by the player, so we closed the case as resolved.

26.07.2026 Casino Guru Withheld payouts Resolved

Pistolo Casino - Player claims that payment has been delayed.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player had received partial payments totaling €1,500 but still had pending withdrawals and a remaining balance of around €7,000. The account had been fully verified, and the winnings had been accumulated without any active bonus. We found that the casino had been processing withdrawals periodically within the standard 14-day waiting period and closed the case as resolved since payments were ongoing.

23.07.2026 Casino Guru Other Resolved

Pistolo Casino - Player has issues with self-exclusion and seeks refund.

The player from Poland filed a complaint against Pistollo Casino for failing to self-exclude despite requesting assistance due to gambling addiction. She continued to lose money after being encouraged to set a time limit instead of closing her account, resulting in losses. She was seeking a refund of her deposits. We asked the casino for clarification and a review of the case, and after checking the account closure request and the player’s deposit history, the casino agreed to refund the total deposited amount of 8,781 PLN. The refund was then sent from the casino’s side, and the complaint was marked as resolved after the player confirmed the issue was settled.

21.07.2026 Casino Guru Withheld payouts Closed, no outcome

Pistolo Casino - Player faces repeated withdrawal cancellations.

The player from Finland had been attempting to withdraw his winnings of €500 for a week, but both withdrawal requests were repeatedly cancelled without explanation. He received generic responses from the casino instead of a resolution. We advised the player to be patient and allow up to 14 days for withdrawal processing due to possible KYC verification or high volume of requests. After multiple attempts to contact the player for further information and receiving no response, the complaint was closed for the time being. The player could reopen the complaint if he chose to resume communication.

02.07.2026 Trustpilot Game fairness

This is most rigged casino. It litterally drained over 800€ playing with 0.1-0.3€ bets not even single time it went to p

This is most rigged casino. It litterally drained over 800€ playing with 0.1-0.3€ bets not even single time it went to plus, it stop give bonus if you go over 100€. Had maybe 50 bonuses. Biggest was 50€ what a joke. Itd rigged stay away, no responsible gambling to set limits. Support noy helping wit

28.06.2026 Trustpilot Bonus terms

Twice i received wonderpot jackpot wheel. Spinned and won. First time I hadn't screenshot but gave rest of info. 2nd tim

Twice i received wonderpot jackpot wheel. Spinned and won. First time I hadn't screenshot but gave rest of info. 2nd time I provided screenshot of the wheel, the win, date, time, game was playing at the time, proof of the extra paid for being opted in to the promotion. Despite sending proof, I was

03.06.2026 Trustpilot Withheld payouts

Avoid - dont even try to play - they are scammers , cancelling withdrawal without permission and giving absolutely no an

Avoid - dont even try to play - they are scammers , cancelling withdrawal without permission and giving absolutely no answer to why. Super flustrating- if i can give a minus rating this site would deserve one

02.06.2026 Trustpilot Withheld payouts

I made a withdrawal and still nothing - says pending - poor service - contacted Live Chat support team and nothing

16.05.2026 Trustpilot Withheld payouts

I made a withdrawal on monday this week.... its now friday and nothing has been done on their end. I tried to speak with

I made a withdrawal on monday this week.... its now friday and nothing has been done on their end. I tried to speak with customer support but I just got the generic answer every time... we are working on it and you're withdrawal is in the "que" to be processed. I dont know how these casinos think th

12.04.2026 Casino Guru Other

Pistolo Casino - Player's self-exclusion request was ignored.

The player from British Columbia reported that the casino had ignored her request to self-exclude, which resulted in a loss of over $7000. The complaint was initially set as resolved after the player confirmed satisfaction with the outcome. Nevertheless, we later found out that the user’s account had been wrongly reopened, which meant further losses for the player. The complaints team evaluated the complaint and came up with a fair figure for reimbursement, which, however, initially remained unpaid. The casino later asked for a reopening of the complaint and processed the payment.

03.02.2026 Casino Guru Withheld payouts

Pistolo Casino - Player’s withdrawals are delayed.

The player from Germany won at Pistolo Casino and requested withdrawals on January 18, 2025, but all withdrawals remain pending without any requested verification.The player from Germany won at Pistolo Casino and requested withdrawals on January 18, 2025, but all withdrawals remain pending without any requested verification. Written by MirkaCasino Analyst & Complaint Specialist Submitted: 02 Feb 2026 Automatic translation:

30.01.2026 Trustpilot Withheld payouts

This casino claims fast withdrawal and that simply is not the case after 3 days my withdrawal is still under review and

This casino claims fast withdrawal and that simply is not the case after 3 days my withdrawal is still under review and will stay that way till Monday now .absolute joke dont play here if you want fast withdrawal they should not be allowed to advertise something they dont do.

24.01.2026 Trustpilot Withheld payouts

I have been waiting 7 days now still no withdrawal every time it's a different excuse I don't know how this place stays

I have been waiting 7 days now still no withdrawal every time it's a different excuse I don't know how this place stays in business but these people are a bunch of scam artists again I won money fair and square waiting for a $500 withdrawal and still haven't received my withdrawal I've been waiting

17.01.2026 Trustpilot Withheld payouts

The most fk up casino online please if some one know somthing save too play too send me wat dont have problem with with

The most fk up casino online please if some one know somthing save too play too send me wat dont have problem with withdrow

24.12.2025 Trustpilot Other

Stay away from this casino. I’ve been playing here for months and lost a significant amount of money. They clearly know

Stay away from this casino. I’ve been playing here for months and lost a significant amount of money. They clearly know how to exploit people with gambling problems.I’ve been trying to get my account closed for over a week now. Player protection is basically nonexistent. You cannot self-exclude, you

How the risk index is calculated and how complaints are labelled — the method behind this section.