Paddy Power — player complaint #25724, 2026-09-21: verification
Paddy Power: a player complaint filed on 2026-09-21, about verification. Published on Trustpilot. One of 296 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Paddy Power suspended my account, didn't give me a reason but asked me to provide proof of ID and address, which I did (twice!). I think the issue was my account used my shortened forename in contrast to the documents provided, but despite this being resolved and repeated requests to reactivate the account, they just kept telling me the matter was being reviewed and they couldn't give a timescale for me hearing anything. This went on for three weeks, and it was only when I demanded the matter was passed to their complaints team or I would contact IBAS that they escalated it and resolved it in a few minutes! Good practice would be that PP indicate to customers with account suspensions WHAT the issue is, a TIMEFRAME for resolving the matter, and KEEP CUSTOMERS INFORMED during the process. I won't be using them again
