Oshi Casino— player complaints: 5 in English

The player from Australia faces issues with his recent withdrawal from Oshi Casino, where a previous withdrawal of $1020 was canceled and adjusted to $620 without clear justification. He has also experienced a cancellation of a $430 withdrawal the following day, with no communication or explanation from support despite being a long-time, loyal customer.The player from Australia faces issues with his recent withdrawal from Oshi Casino, where a previous withdrawal of $1020 was canceled and adjusted to $620 without clear justification. He has also experienced a cancellation of a $430 withdrawal the following day, with no communication or explanation from support despite being a long-time, loyal customer. Written by TomasComplaint Specialist Submitted: 02 Sep 2026 | Resolved : 04 Sep 2026Automatic translation:

Subject: Complaint against Oshi Casino – Unfair confiscation of winnings after bonus completion (Username: ▇▇▇▇▇▇▇▇▇) Dear Sir/Madam, I am writing to request your assistance with a dispute against Oshi Casino. Player details: • Username: ▇▇▇▇▇▇▇▇▇ • Email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ • Full Name: ▇▇▇▇▇▇▇▇▇▇▇▇ • Country: Germany Complete Summary of the Issue: I accepted a free spins deposit bonus and read the published Bonus Terms and Conditions before playing. I complied fully with the rules. I kept bets low (€0.20 – €1.00) until the wagering requirement was completed at approximately 8:00 AM on 15 July 2026. After completion, the casino applied the €200 maximum win rule, removed approximately €450–€900 excess, and left me with €200 as raw cash balance in my wallet. At that point, there was no active bonus visible, the wagering was marked as completed, and the €200 was shown as fully withdrawable real money. I then continued playing with this real cash balance and increased it to approximately €3,300 (including a big win on Epic Bullets + Bounty). Later, the casino confiscated those winnings and has given me multiple conflicting excuses for doing so. According to Oshi’s own Terms & Conditions, the free spins deposit bonus only requires wagering, after which it converts to cash. I relied on the published rules available to me at the time. I did not abuse the promotion in any way (no max bets during bonus, no multiple accounts, no glitches exploited, etc.). My complaint is not about the €200 max win rule itself — I accept that. My complaint is about the confiscation of winnings made after the bonus was completed and converted to real cash. I request you review the casino’s internal logs for: • Wagering completion timestamp (~8:00 AM 15/07/2026) • Bonus status after completion • Balance type (cash vs bonus) after the €200 conversion • Transaction and betting history I have already filed with AskGamblers and Casino Guru. I have screenshots and full chat logs as evidence. Thank you for your independent review. This money is very important to me. Best regards, ▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Germany

The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by IgorCasino Analyst & Complaint Specialist Submitted: 15 Jul 2026 Automatic translation:

The player from Australia had his account disabled after he won 5,000 AUD and made a withdrawal three hours earlier. He had not received any communication regarding the account deletion or his funds. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. No further investigation or resolution was provided at that time. The player could reopen the complaint if he chose to resume communication.

Hey, I received email from Oshi for 50 free spins and nowhere it says I got max limit withdrawl, I am sending screenshot of email. They deceive me i played for 2 whole days and earn 4000eu, but they reduce it to 50 eu since that was max limit..are you kidding me? Casinos only deceive people to get hooked but when is time to make withdrawl there are million excuses. How can I get my money back, because clearly they deceive me in email. There was not single word stated i receive welcome bonus, because other bonuses has 10x amount of withdrawl, but they decide my bonus was only 50 eu max. Thats a shame that I wager 3000 eu and then they see, naaah we wont withdrawl that. Solve me this or I am gonna get them to coury for deceiving