NewSpins: 6 complaints filed in English across 2 platforms, 1 still open. Most of them are about verification (50%). Risk index 100.0. Texts below are the players' own words, as published on the source site; last complaint 2026-08-07.
The English-language record holds 6 complaints from 2 platforms, 1 of them without a resolution; 5 carry no status from the platform. The latest one is dated 2026-08-07.
What do players complain about?
Mostly verification — 50% of cases, then bonus terms (33%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 6 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 100.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 6
07.08.2026Casino GuruWithheld payoutsUnresolved
Player is struggling to withdraw.
Player is struggling to withdraw. [Other] — no_react_reg_good
29.07.2026TrustpilotVerification
I deposited a total of 400 pounds before I won 2500 pounds. I tried to withdraw but they won’t release the winnings unti
I deposited a total of 400 pounds before I won 2500 pounds. I tried to withdraw but they won’t release the winnings until I verify my account that was in June! I don’t have a passport or the drivers license and I know that it’s not that hard to get one but how come they can decide they need verific
24.02.2025TrustpilotBonus terms
Awful website. I enjoy a little bingo and slots now again. Joined as new customer deposit £10 and awarded spins. But wha
Awful website. I enjoy a little bingo and slots now again. Joined as new customer deposit £10 and awarded spins. But whatever you win they put in a bonus pot and you can’t withdraw. After looking at peoples comments and reading their conditions. You have to spend a lot of money before you can withdr
09.08.2023TrustpilotVerification
Tried to withdraw tho can't contacted support want driving bank passport I've already been scammed they want y
Tried to withdraw tho can't contacted support want driving bank passport I've already been scammed they want your personal information .. no as previous person stated too much red tape means they scam you
12.03.2023TrustpilotBonus terms
My gaming experience was mostly fine with Newspins. I felt like the site was trustworthy until trying one of their promo
My gaming experience was mostly fine with Newspins. I felt like the site was trustworthy until trying one of their promotions.I completed the welcome offer where I was required to deposit £10 and I would be given free spins to use. I was given the free spins, which winnings were credited as a bonus
08.06.2022TrustpilotVerification
Cannot get in touch with them unless you use email and it takes days to get back to me. I've deposited without a problem
Cannot get in touch with them unless you use email and it takes days to get back to me. I've deposited without a problem multiple times. Came to withdraw I have to verify my account. By sending bank statements and utility bills my bank has gone paperless and I don't have bills in my name. They will
