SpinGenie Casino DE— player complaints: 20 in English

20 Complaints

6↑ Last 30 days

3 Unresolved

7.3864206020486d Last complaint

60.0 Risk index

SpinGenie Casino DE: 20 complaints filed in English across 2 platforms, 3 still open. Most of them are about game fairness (35%). Risk index 60.0. Texts below are the players' own words, as published on the source site; last complaint 2026-10-04.

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What players complain about

Game fairness 35% 7

Verification 20% 4

Other 20% 4

Account blocks 10% 2

Bonus terms 10% 2

Withheld payouts 5% 1

Status unknown 15 Unresolved 3 Rejected 2

Sources

Trustpilot 15 Casino Guru 5

Complaints by month

Questions and answers

How many complaints are there about SpinGenie Casino DE?

The English-language record holds 20 complaints from 2 platforms, 3 of them without a resolution; 15 carry no status from the platform. The latest one is dated 2026-10-04.

What do players complain about?

Mostly game fairness — 35% of cases, then verification (20%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 20 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 60.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 20

04.10.2026 Trustpilot Bonus terms

Poor wagering and lack of promotions for existing customers

01.10.2026 Trustpilot Game fairness

Whilst fully aware of the fact that this is a gambling site, there is a very clear pattern of no real opportunity to win

Whilst fully aware of the fact that this is a gambling site, there is a very clear pattern of no real opportunity to win. Other sites definitely offer better odds irrespective of your bet amount.

28.09.2026 Trustpilot Account blocks

AVOID AVOID SCAMMMERS! minus 10 if I could, spent 1k without a bonus then was blocked from playing, allegedly for a "qui

AVOID AVOID SCAMMMERS! minus 10 if I could, spent 1k without a bonus then was blocked from playing, allegedly for a "quick" chat, after 20 mins I wasn't prepared to answer anymore questions so they closed my account and didn't manually credit what I had left, instead sending me an email asking me to

27.09.2026 Trustpilot Game fairness

Scammers not worth the time or money You have to spend hundreds to get a good wining shit site

21.09.2026 Trustpilot Bonus terms

Waged £20, which inturn enabled the 120 free spins on a slot game. I ended up winning £10.80, which was added as an acti

Waged £20, which inturn enabled the 120 free spins on a slot game. I ended up winning £10.80, which was added as an active bonus. I then switched games thinking I would have been using my deposited money, and I won around £75, then I tried to withdraw. It was locked because I had an active bonus,

20.09.2026 Trustpilot Other

I made the deposit but didn't get the free spins and the money as well. I tried to mail to Customer service about this.

I made the deposit but didn't get the free spins and the money as well. I tried to mail to Customer service about this. But no response. Do not recommend to anyone.

07.08.2026 Casino Guru Account blocks Rejected

Player's account access is delayed.

Player's account access is delayed. [Account] — rejected

07.08.2026 Casino Guru Other Unresolved

Player cannot find withdrawal option.

Player cannot find withdrawal option. [Withdrawal] — unresolved

07.08.2026 Casino Guru Other Rejected

Player breached self-exclusion and seeks a refund.

Player breached self-exclusion and seeks a refund. [Self-exclusion] — rejected_other

07.08.2026 Casino Guru Verification Unresolved

Player's account has issues with document verification.

Player's account has issues with document verification. [Account] — unresolved

07.08.2026 Casino Guru Verification Unresolved

Repeated verification failures hinder the player's withdrawal.

Repeated verification failures hinder the player's withdrawal. [Withdrawal] — unresolved

30.07.2026 Trustpilot Game fairness

I've changed my mind, this site is absolutely rubbish. I have done 1,600 spins on fluffy favourites & received absolutel

I've changed my mind, this site is absolutely rubbish. I have done 1,600 spins on fluffy favourites & received absolutely nothing. Shocking. Definitely a scam site. Avoid like hell

21.07.2026 Trustpilot Verification

Why do you people insist on verification of I.D.?I feel it is so unnecessary as not everybody has photographic I.D.!

18.07.2026 Trustpilot Verification

Not happy with this let me deposit and asking me to upload identity than I do saying do it again not giving me my mon

Not happy with this let me deposit and asking me to upload identity than I do saying do it again not giving me my money I put on

14.07.2026 Trustpilot Game fairness

Guys the good reviews on here are wrote by themselfs !!! This site is not real!! Do not deposit on it they will rob you

Guys the good reviews on here are wrote by themselfs !!! This site is not real!! Do not deposit on it they will rob you blind ! You can tell it’s not real no site that is real plays the way these blag ones play there disgusting thief’s who are out to rob you !!!

14.07.2026 Trustpilot Game fairness

Very low payouts on bonus games and that’s if you get a bonus only thing in casinos favour is fast payouts

13.07.2026 Trustpilot Game fairness

If this trust pilot had negative stars, this site would definitely get negative stars for sure. There is nothing at all

If this trust pilot had negative stars, this site would definitely get negative stars for sure. There is nothing at all of fair play here. You might as well throw your money out the windows. The games suck and don't pay, nothing but loses here, I would definitely not recommend play here. The site lo

08.07.2026 Trustpilot Other

spingenie refuse to close your account, they say its closed but then you can still login , when you asked them to close

spingenie refuse to close your account, they say its closed but then you can still login , when you asked them to close it they will say do you want to make it so you cant log in, But the fact is they still refuse to close the account. Further more the promotions at spingenie are there to scam you.

05.07.2026 Trustpilot Withheld payouts

Rubbish site iv never withdrawn anything dont pay out just takes definitely not using again

05.07.2026 Trustpilot Game fairness

Same winner on bingo now matter what time you play it's gotta be a bot they always won the jackpot no way the same perso

Same winner on bingo now matter what time you play it's gotta be a bot they always won the jackpot no way the same person can win so many times in 1 day it's impossible

How the risk index is calculated and how complaints are labelled — the method behind this section.