National Casino— player complaints: 12 in English

12 Complaints

1▼ Last 30 days · was 3

0 Unresolved

29.646968244977d Last complaint

16.6 Risk index

€3,006 · 996 CHF Disputed sums

National Casino: 12 complaints filed in English across 2 platforms, disputed sums €3,006 · 996 CHF. Most of them are about withheld payouts (50%). Risk index 16.6. Texts below are the players' own words, as published on the source site; last complaint 2026-09-12.

National Casino in NeBlask: demand, licences, Trust Score →

What players complain about

Withheld payouts 50% 6

Verification 17% 2

Other 17% 2

Game fairness 17% 2

Status unknown 10 Closed, no outcome 2

Sources

Trustpilot 8 Casino Guru 4

Complaints by month

Questions and answers

How many complaints are there about National Casino?

The English-language record holds 12 complaints from 2 platforms; 10 carry no status from the platform. The latest one is dated 2026-09-12.

What do players complain about?

Mostly withheld payouts — 50% of cases, then verification (17%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 12 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 16.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 12

12.09.2026 Casino Guru Withheld payouts

National Casino - Player believes that their withdrawal has been delayed.

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 13 Sep 2026 Automatic translation:

22.08.2026 Trustpilot Game fairness

I wanted to delete my account because a crash game took all the bonus wagering money with 4 immediate crashes in a row .

I wanted to delete my account because a crash game took all the bonus wagering money with 4 immediate crashes in a row . They offered me a bonus to stay . I agreed to take the bonus but deleted my account instead . Why offer a bonus and then not fulfill it ? The game was so rigged it was not funny .

17.08.2026 Trustpilot Verification

Its another casino where you can deposit all you want and play a huge variaty of games, decent wins, sounds good so far.

Its another casino where you can deposit all you want and play a huge variaty of games, decent wins, sounds good so far...Problems comes after: -If you want to withdraw: there's some delays on account verification to keep your money "free" to gamble it.- and most important, and thats why I score low

12.08.2026 Trustpilot Withheld payouts

They cancel my withdrawal and put it back in my app without my knowledge then it gets spent. Not knowing they put it bac

They cancel my withdrawal and put it back in my app without my knowledge then it gets spent. Not knowing they put it back. Waste of money. Scam

07.08.2026 Casino Guru Other Closed, no outcome

National Casino - Player’s account balance has been confiscated.

The player from Ireland has issues with National Casino after hitting winnings of over 900 euros. After cancelling their bonus and verifying their account, they received an email stating their balance was reduced to 30 euros, despite having followed the terms correctly regarding the cancellation of the bonus. The player believes the casino has breached its own terms and is seeking clarification and resolution.

31.07.2026 Casino Guru Other Closed, no outcome

National Casino - Player’s winnings are missing due to technical issues.

The player from Ireland filed a formal complaint against National Casino due to a technical malfunction during gameplay, which caused approximately €2,000 in winnings to disappear. Despite his continuous play on 'Hot Chili Bells', the casino claimed no activity took place during a data blackout. He requested intervention to recover his winnings by retrieving server logs from the game provider. We reviewed the evidence provided but found no concrete proof, such as screenshots or recordings, showing active bets or winnings during the blackout period. Consequently, the complaint was rejected due to insufficient evidence to challenge the casino's official data.

23.07.2026 Trustpilot Game fairness

My 2000 euros disappeared during the game and they won't give it back, saying they don't see any problem.RESPONSE TO NAT

My 2000 euros disappeared during the game and they won't give it back, saying they don't see any problem.RESPONSE TO NATIONAL CASINO: Your public reply is a blatant lie. You claim you "do not see any technical error," yet your own support team sent me an official email explicitly admitting in writin

08.07.2026 Trustpilot Withheld payouts

When you want to deposit on the site you dont need to wait a second, but when you want to withdrow your money, than you

When you want to deposit on the site you dont need to wait a second, but when you want to withdrow your money, than you need to pictured 3 card on your name and waiting a week to get that money...

04.06.2026 Trustpilot Withheld payouts

Every time I do a withdrawal there's always a cancellation followed by a new verification required yesterday's attempt o

Every time I do a withdrawal there's always a cancellation followed by a new verification required yesterday's attempt of a withdrawal took 14 hours when some days it takes less than two. Your bonuses are okay when I get them but it takes about a 3-day turnaround to receive a response when I email m

08.05.2026 Trustpilot Withheld payouts

You kept throughing the withdrawal back into my casino account and said it was a technical glitch. Just make it easy I t

You kept throughing the withdrawal back into my casino account and said it was a technical glitch. Just make it easy I think I'm going to delete my account

27.04.2026 Casino Guru Withheld payouts

National Casino - Player believes that their withdrawal has been delayed.

The player from Switzerland had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The player had completed KYC verification, and the casino had marked the withdrawal as completed, but the funds were not received in the bank account. The casino had provided payment confirmations but no official MT103 SWIFT document, which the player's bank could not verify. The player was asked to provide an official bank statement and a bank response to continue the investigation. Due to the player's lack of response to these requests, the complaint was closed for the time being, with the option to reopen if the player resumed communication.

15.04.2026 Trustpilot Verification

Stay away! The same as dragon spins and their other sister sites. No problem until you try and verify your docs. Happy t

Stay away! The same as dragon spins and their other sister sites. No problem until you try and verify your docs. Happy to let you deposit but won't pay out. Total scamming site

How the risk index is calculated and how complaints are labelled — the method behind this section.