Crazy Fox - not taking self-exclusion seriously
This claim goes to all of the casinos under N1 Interactive, but to point out on in particular, crazyfox.com.
Information:
1. My first self-exlusion on a N1 casino was BobCasino. 1 year at 18-05-2019.
2. When I later 30-05-2019 tried to deposit on spinia.com. The deposit was taken and account immidiately frozen. When I asked in support, they told me that if I was self exlcuded on one N1 casino, this would be good for them all.
If I remember correctly, they also asked me If i had a problem with gambling, and to this i Said yes. Therefore my account was blocked infinite, and I was reimbursed my money.
3. 09-12-2019 I played on masonslots, where I the same day later self exlucded. No one asked me "how my problem gambling was", I was allowed to play.
4. 1 day later, same thing happend on N1 Casino. Deposited, played, self banned.
5. 6 days after N1Casino I did the same on EUslot, deposit, play, selfban.
6. Yesteday I deposited 1850 euro (in 3 deposits) on their latest casino CrazyFox and i played and got self banned. Thats when I started thinking about it, and how N1 has not been holding up their part.
During all of these, there might have been more N1 casinos where I have done the same after Spinia. No one catched up to that I had already self-exlcuded several times, I could just play.
So in the end, it comes down to why I think I should be refunded:
I am a problem gambler, and have showed the casino this in different ways:
1. Self exlusion several times, differnt sites, same owner and license.
2. Playing fast and with higher and higher stakes, and shortly after self-exculding. Soon to move on to another casino.
3. Frozen account at Spinia has the most proof, and the reason behind it. As the only way they could freeze my account there is if there already where proof that i was a problem gambler. (i did not self exclude here, they did it before i could play, and the reason for it must have been that i had a problem).
But this did not happen for the rest of the casinos, i could play and they happily took my money.
What I want to do with this claim:
1. Get my money back, as I had during Spinia been banned with the underlaying factor that I was a problem gambler. Then been allowed to continue play.
2. Help N1 Interactive fix up their stuff, for other problem gamblers in need.
Like told by support:
[EDIT] (23:20:01): Let's see, [EDIT]
[EDIT] (23:20:40): As I see you have set the Self-Exclusion for forever from your side
[EDIT] (23:20:52): Good, will i be able to play on other n1 casinos?
[EDIT] (23:21:07): And this limit was set 2019-12-18
[EDIT] (23:21:28): Not with the e-mail that you used by playing with us
Obviously, this is not true. And I am the prime example of this. N1 does not take their resposibility. And I hope they will in the future.
Same email adress have been used on all the above listed casinos, same name and information, same payment method (in the beginning visa and later trustly) and with the trustly pay N play they get all my information straight away. So they should be able to see I already self exluded.
Best regards,
[EDIT].
