N1 Casino - non-payment
5/17/2021
I made a user account for N1 Casino. I deposited 25 euros and got a 200 percent first deposit bonus. I played slots for a few hours and got the balance increased to over 1100 euros. I did the recycling required by the Casino after which I played for a while. I thought I would take home 745.24 euros because I noticed that there were no more winnings but the balance started to fall. I had to send more information and documents to the casino to get the money I won. The casino confirmed my user account and said I could make a withdrawal after which the money would be transferred to me.
5/18/2021
I unexpectedly received an email from the casino stating that my account has been closed because I have committed a rule violation. They say I have multiple accounts for their casino. I asked them for more information via email about my other account and apologized if I had made an account before that I didn’t remember. (I did not receive any further information).
5/19/2021
I received an email from them in which I was answered like this ...
-Player is suspected of fraudulent actions
-I have the right to know where the casino bases its claim because I have not done anything wrong until proven otherwise.
1) Why didn't the casino verify my identity at the account creation stage? This would prevent another account from being created for that casino!
2) Why does the casino close my account and deny me the profit I legally made?
3) Casino is worried about my financial situation in my home country, Finland. I am a working person and have earned my money by working honestly. The casino does want my money but when I win, the casino will come up with the reasons for the reason and not want to pay !!!
I hope that clarity will be gained ...
The level of customer service at this casino is very poor anyway, e-mails are answered by a different person every time and the response times are very long ...
I have all the emails saved if you need them.
It is clear from the e-mails that I think I am entitled to my victory, which I was later denied with excuses later ...
