MrJones Casino— player complaints: 17 in English

17 Complaints

0 Last 30 days

0 Unresolved

101.62397579632d Last complaint

9.2 Risk index

£100 Disputed sum

MrJones Casino: 17 complaints filed in English across 2 platforms, disputed sums £100. Most of them are about withheld payouts (35%). Risk index 9.2. Texts below are the players' own words, as published on the source site; last complaint 2026-07-02.

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What players complain about

Withheld payouts 35% 6

Other 24% 4

Game fairness 24% 4

Verification 12% 2

Bonus terms 6% 1

Status unknown 16 Resolved 1

Sources

Trustpilot 16 Casino Guru 1

Complaints by month

Questions and answers

How many complaints are there about MrJones Casino?

The English-language record holds 17 complaints from 2 platforms; 16 carry no status from the platform. The latest one is dated 2026-07-02.

What do players complain about?

Mostly withheld payouts — 35% of cases, then other (24%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 17 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 9.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 17

02.07.2026 Casino Guru Withheld payouts Resolved

MrJones Casino - Player’s withdrawal is delayed and canceled multiple times.

The player from the United Kingdom experienced difficulties withdrawing £100 from the casino due to multiple cancellations and lack of communication regarding the process. After meeting wagering requirements and using Apple Pay for the deposit, his withdrawal attempts were canceled without explanation, and there were ongoing issues with providing bank details for alternative withdrawal options. He expressed concern that he might not receive his funds. The complaint was marked as resolved by the player, and the issue was closed by the Complaints Team after confirming the resolution. The player was encouraged to contact the Complaint Resolution Center for any future issues.

17.06.2026 Trustpilot Withheld payouts

Scammers won £8k they took it all. Customer support spelling mistakes.

27.02.2026 Trustpilot Bonus terms

Scam - do not play - I wish I had checked reviews before - eats money and tried to deposit without bonus and it rejected

Scam - do not play - I wish I had checked reviews before - eats money and tried to deposit without bonus and it rejected - had to take bonus - so spent £3000 euro with no win - it is is a SCAM - stay away.

18.01.2026 Trustpilot Other

FRAUDMrjonescasino is a scam casino operated by the same group of criminals. They send constant spam (I have received 2

FRAUDMrjonescasino is a scam casino operated by the same group of criminals. They send constant spam (I have received 2 messages in the last 24 hours saying “my account” has been credited with £5000 - I don’t of course have an account with themThey are linked to multiple cloned sites, steal deposits

12.01.2026 Trustpilot Game fairness

Every slot is corrupt don't even think about playing this rotten corrupt casino.

09.01.2026 Trustpilot Verification

Had this site for a while now deposited and lost in the past, tried to shut my account down but for some reason they won

Had this site for a while now deposited and lost in the past, tried to shut my account down but for some reason they wont let me so today i Deposited £20 played on a game and finally won, £150 up went to withdraw and told me i had to verify documents even tho i already have in the past incase this h

08.12.2025 Trustpilot Withheld payouts

Don’t not play here they will never payout I won £200 sent all identification they asked never got my withdrawal they cl

Don’t not play here they will never payout I won £200 sent all identification they asked never got my withdrawal they closed my account they never pay out it’s a scam.

07.12.2025 Trustpilot Other

Stole my deposit, avoid completely. I sent a bank transfer of £119 it never credited my account. I have tried ever since

Stole my deposit, avoid completely. I sent a bank transfer of £119 it never credited my account. I have tried ever since to get it back. They have fobbed me off time and time again. The advisors lie, they say it’s been passed on to finance team and they are contacting the financial service provider

02.12.2025 Trustpilot Withheld payouts

SCAM Do not play!Won 1500, they decided I vould only have 600 and have now stolen 900 of my winnings from my account. DO

SCAM Do not play!Won 1500, they decided I vould only have 600 and have now stolen 900 of my winnings from my account. DO NOT PLAY! SCAMMERS

26.11.2025 Trustpilot Game fairness

Good games to play, took a bit longer for verification, but have no problem with withdrawals, very quick to pay into my

Good games to play, took a bit longer for verification, but have no problem with withdrawals, very quick to pay into my bank, was happy with games, but seem to have changed, takes ages to get a bonus round and when u do u only win a very small amount, I know u can't win all the time, but at least pl

21.11.2025 Trustpilot Withheld payouts

One of the worst casinos out there, doesn’t play bonuses, no wins, and if y do win a little amount it’s impossible to wi

One of the worst casinos out there, doesn’t play bonuses, no wins, and if y do win a little amount it’s impossible to withdraw. Don’t waste ur money here! (Wofey291)

01.11.2025 Trustpilot Verification

Longest verification process ever. Multiple unnecessary hurdles that essentially makes it impossible to withdraw. Avoid

Longest verification process ever. Multiple unnecessary hurdles that essentially makes it impossible to withdraw. Avoid at all costs. Worst casino I’ve ever played at

11.10.2025 Trustpilot Game fairness

Don't play here it's a scam fake machines 10000% they give you $5 a few times you Wong anything on games I normally play

Don't play here it's a scam fake machines 10000% they give you $5 a few times you Wong anything on games I normally play I got a bonus 16 spins it gave 1.50 another game 0.60 , I play casinos alot sad to say but this here I'm warning you don't do it. I haven't deposited yet so imagine you don't get

20.09.2025 Trustpilot Withheld payouts

This is the worst website ever, they are lying you with everything especially when you want to withdraw, all employees a

This is the worst website ever, they are lying you with everything especially when you want to withdraw, all employees are useless can t even talk in English. Avoid this shit.

28.08.2025 Trustpilot Other

Distusting casino they take your money deposits go missing . And they don’t refund or correct these . Games muck up than

Distusting casino they take your money deposits go missing . And they don’t refund or correct these . Games muck up than you report them and they take them down .with all history They are not regulated in the uk !!!! Transactions on bank account are to all different company’s that’s a major red fla

20.08.2025 Trustpilot Game fairness

One stars to much , this site is not RTP it dead spins through thousands I’d avoid playing here . A complete scam

01.08.2025 Trustpilot Other

Scam site - they steal money from your bank account - I made 1x deposit and they took it 3x - luckily I noticed so cance

Scam site - they steal money from your bank account - I made 1x deposit and they took it 3x - luckily I noticed so cancelled my card and froze my account. Absolute thieves. Avoid avoid avoid

How the risk index is calculated and how complaints are labelled — the method behind this section.