MrBen Casino: 15 complaints filed in English across 2 platforms, 1 still open, disputed sums $100. Most of them are about withheld payouts (33%). Risk index 109.2. Texts below are the players' own words, as published on the source site; last complaint 2026-08-27.
The English-language record holds 15 complaints from 2 platforms, 1 of them without a resolution; 14 carry no status from the platform. The latest one is dated 2026-08-27.
What do players complain about?
Mostly withheld payouts — 33% of cases, then bonus terms (27%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 15 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 109.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 15
27.08.2026TrustpilotBonus terms
bonus amount stays bonus amount!!!!!! joke/scam of a website!!!!!!!avoid at all cost!!!!
bonus amount stays bonus amount!!!!!! joke/scam of a website!!!!!!!avoid at all cost!!!!
First withdraw is now voided..closed my account..banned from site .after I had my initial $10 bet..it won Is this even l
First withdraw is now voided..closed my account..banned from site .after I had my initial $10 bet..it won Is this even legal...Don't play here don't play at their sister sites..total scam
07.07.2026TrustpilotWithheld payouts
Not received withdraw money for two weeks,despite sending countless emails with bank details.They never reply to the ema
Not received withdraw money for two weeks,despite sending countless emails with bank details.They never reply to the emails either.Anyone leaving good feedback must work for the company or something,as everyone I know has had the same problem when you dare ask to withdraw money from the site.Would n
29.06.2026TrustpilotBonus terms
I was attracted to their bet £10 get £50 free bet welcome offer and hence signed up.They took my £10 loss without a prob
I was attracted to their bet £10 get £50 free bet welcome offer and hence signed up.They took my £10 loss without a problem, but when I used my £50 free bet and won, the bet disappeared. Asked them and they’d tell me “we had tech issues and your winning bet has been voided, we will now recredit your
27.06.2026TrustpilotBonus terms
Scam site offering a deposit bonus, deposited £10 twice and placed a bet with high odds and never got the bonus. Scam.
Scam site offering a deposit bonus, deposited £10 twice and placed a bet with high odds and never got the bonus. Scam.
17.06.2026TrustpilotOther
I promoted this casino as an affiliate for around three months and generated players for them in good faith. Unfortunate
I promoted this casino as an affiliate for around three months and generated players for them in good faith. Unfortunately, they never paid the commissions owed under the agreement.At this point they owe me over $12,000, and despite repeated attempts to contact them and resolve the situation, the pa
25.02.2026TrustpilotWithheld payouts
This game seems to not hand over your prize won, they have all delaying tactics to tell every winning player like " you
This game seems to not hand over your prize won, they have all delaying tactics to tell every winning player like " your request is in que and we will email you for further documents needed" then that is all, NO follow up, as in NO chances to get the winning money. Feeling it's a scam. Shameless f
19.02.2026TrustpilotOther
Should be able to.put 0 , absolute scum , rob rob rob , how are these scammers allowed to just tzke your money , are thr
Should be able to.put 0 , absolute scum , rob rob rob , how are these scammers allowed to just tzke your money , are thrre no laws ?
17.02.2026TrustpilotVerification
LAbsolute shambles of a site! Trying to get a withdrawal seems impossible....3 times contacting live chat which each tim
LAbsolute shambles of a site! Trying to get a withdrawal seems impossible....3 times contacting live chat which each time your in a que for more or less 1 hour only to be told the 3 emails you have sent with proof of identity can't be placed! 3 days and still no further forward...seems they don't wa
12.02.2026TrustpilotWithheld payouts
Don't go there please. I spent a lot of time writing this so good people like you are not taken avantage of by bastards
Don't go there please. I spent a lot of time writing this so good people like you are not taken avantage of by bastards like this. Why I say this, it comes with rock solid evidence within my account and records/screenshots etc They've ripped me off without any solid cause to the sum of $1100. The in
03.02.2026TrustpilotWithheld payouts
Scam company .CancelledMy withdrawal and kept the money .AVOID AT ALL COST.
Scam company .CancelledMy withdrawal and kept the money .AVOID AT ALL COST.
31.01.2026TrustpilotBonus terms
I deposited 500 and spent 2 days playing, i managed to roll over the ridiculous 80x wagering requirement and ended with
I deposited 500 and spent 2 days playing, i managed to roll over the ridiculous 80x wagering requirement and ended with a balance of 5000 (the max win allowed from rolling over). the closed my account and said i acted in bad faith. wow, maybe i should have lost??
31.01.2026TrustpilotAccount blocks
Suddenly decided they wanted a bank statement when it came time to me withdrawing. Avoid this con of a site. Will be con
Suddenly decided they wanted a bank statement when it came time to me withdrawing. Avoid this con of a site. Will be contacting trading standards if my withdrawal isn't in my bank account soon. Then closed my account.DO NOT USE!!!!
29.01.2026TrustpilotGame fairness
They are thieves avoid this site You play a slot you get a free play bonus then as soon as it starts the game coincident
They are thieves avoid this site You play a slot you get a free play bonus then as soon as it starts the game coincidently always resets It’s a fiddle avoid this site