Dudespin Casino— player complaints: 21 in English

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 14 Sep 2026 Automatic translation:

The player from Alberta requested assistance with a dispute against DudeSpin Casino, which failed to act on her multiple requests for account closure and exclusion. After submitting written requests and contacting support through live chat, she disputed the casino's claim that her requests were not sufficient and sought reimbursement of $11,195 CAD for losses incurred during the period her account remained active. We reviewed the evidence she provided, including her chat messages about exclusion and deposit limits, but the casino did not cooperate or respond to our attempts to obtain its side. As a result, the complaint was closed as unresolved because no mediation was possible due to the casino’s repeated non-reaction.The player from Alberta requested assistance with a dispute against DudeSpin Casino, which failed to act on her multiple requests for account closure and exclusion. After submitting written requests and contacting support through live chat, she disputed the casino's claim that her requests were not sufficient and sought reimbursement of $11,195 CAD for losses incurred during the period her account remained active. We reviewed the evidence she provided, including her chat messages about exclusion and deposit limits, but the casino did not cooperate or respond to our attempts to obtain its side. As a result, the complaint was closed as unresolved because no mediation was possible due to the casino’s repeated non-reaction. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 28 Aug 2026 | Unresolved : 08 Sep 2026Automatic translation:

Player's withdrawal request is delayed. [Withdrawal] — waiting_for_casinoguru

The player from Spain has two pending withdrawal requests for €100 and €60, submitted on 29/08/2026, which have not been processed yet, with the casino stating they are delayed.The player from Spain has two pending withdrawal requests for €100 and €60, submitted on 29/08/2026, which have not been processed yet, with the casino stating they are delayed. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 03 Sep 2026 | Resolved : 05 Sep 2026Automatic translation:

The player from Norway has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Norway has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 31 Aug 2026 | Resolved : 31 Aug 2026Automatic translation:

The player from Ireland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. We had advised the player to wait at least 14 days for withdrawal processing due to possible delays from KYC verification or high withdrawal volume. After the recommended timeframe passed without the player receiving their winnings, we engaged with the casino and facilitated communication to resolve the issue. The complaint was then marked as resolved following the player's confirmation.

The player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that withdrawals could take up to 14 days because of KYC checks or a high volume of requests, and advised him to wait and cooperate with the casino. The player then marked the complaint as resolved, so we closed the case as resolved.

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The player from Germany reported that since making a €20 deposit, she could no longer access the casino site and was concerned about the status of the casino and her funds. We asked her to contact casino support and provide more details, but she did not respond to our messages or reminders. As a result, we were unable to investigate further, and the complaint was closed for now due to a lack of communication from her side.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We advised the player to wait at least 14 days for processing, considering possible delays due to KYC verification or high withdrawal volume. After the recommended time frame passed without response from the player, we extended the waiting period by 7 days. Due to continued lack of communication from the player, the complaint was closed for the time being, with the option to reopen if the player resumed contact.

The player from Ireland had requested a withdrawal from Dudespin Casino two weeks earlier but had not received any funds despite winning €4038. She had contacted support but had not received a response regarding the KYC documents or her withdrawal. We asked her to provide the required verification documents, and later the casino requested additional crypto ownership and proof of deposit documents before the account could be verified. After the documents were resent and the verification was completed, the remaining withdrawal was processed and sent from the casino’s side. The complaint was then marked as resolved by her once the funds were confirmed as paid.

The player from Belgium had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported that the casino repeatedly canceled his withdrawal requests, despite his account being verified and the winnings not involving any bonus. The Complaints Team had attempted to obtain the casino's cooperation for resolution but received no response. Consequently, the complaint was closed as unresolved due to the casino's lack of cooperation.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported multiple canceled withdrawals and delays caused by the casino, with a daily withdrawal limit prolonging the process. We advised patience during the verification and processing period and requested further information to assist with the case. The complaint was then marked as resolved after the player confirmed the issue had been addressed.

The player from Germany complained about significant delays in withdrawing his balance from Dudespin Casino. Initially, three €800 withdrawal requests remained under review for longer than the casino’s stated 3-business-day processing timeframe. During the complaint, the player reported multiple payout issues, including withdrawals being marked as completed without the funds arriving, amounts being returned to his casino balance, and unclear communication from the casino regarding a reliable payout schedule. After the complaint was escalated, several withdrawals were eventually processed and received by the player. However, according to the player’s final update, the prolonged delays caused him to continue playing, and he ultimately lost the remaining balance that had not yet been withdrawn. The player then marked the complaint as resolved himself, confirming that the processed withdrawals had arrived and that there was no remaining balance left to withdraw. The complaint was therefore closed as resolved based on the player’s own confirmation, although part of the original balance was allegedly lost during the delayed withdrawal process.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The withdrawal delay was explained as possibly due to pending KYC verification or a high volume of requests, with a recommendation to wait at least 14 days before filing a complaint. After the advised waiting period, the player confirmed the issue had been resolved. The complaint was marked as resolved by the player and closed by the Complaints Team.

The player from Italy had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The player reported multiple pending withdrawals from the casino, having previously received some successful payments. Despite the Complaints Team’s requests for additional information and communication records to investigate the delay, the player did not respond. Consequently, the complaint was closed due to lack of cooperation, with the option to reopen if the player resumed contact.

The player from Ireland requested a withdrawal before submitting the complaint, but the winnings had not yet been received. During the investigation, communication with both the player and the casino confirmed that the initial pending withdrawals had been processed, while more recent withdrawal requests remained in the queue awaiting processing. The player was advised to continue requesting withdrawals in smaller amounts to help avoid further delays. The complaint was initially marked as resolved after the player confirmed receiving the payments and satisfactory progress. However, it was later reopened due to newly pending withdrawals. The casino subsequently failed to respond to requests for updates, and as it operated without a valid license and did not cooperate with the investigation, the complaint was ultimately marked as unresolved.

The player from Poland submitted a withdrawal request for PLN 2,000 on June 23rd, which was verified until July 2nd, but then the funds were returned to his deposit without explanation. He made additional requests for PLN 1,000 and two requests for PLN 500 but is unable to communicate through chat for assistance.

The player from Saskatchewan faced multiple transaction errors while playing Blackjack Royale, which resulted in unresolved funds totaling CAD $2,640 from incidents on May 23 and May 25, as well as a further pending transaction of CAD $120 on June 1. Despite providing screenshots of the error messages, the casino did not address the issue or return the funds. We engaged with the player to gather detailed information and attempted to contact the casino for clarification and evidence. However, the casino failed to respond or cooperate, and since it operated without a valid license or an alternative dispute resolution service, the complaint was closed as unresolved. The unresolved complaint may have impacted the casino's rating.

The player from Poland requested a refund for deposits made after his account was intended to be blocked. Despite receiving confirmation from the manager about the account's closure, he continued to receive bonus offers and notifications, indicating that his account remained active. This situation happened twice. We explained that refunds could only be pursued if the player disclosed gambling issues and the casino failed to protect him. Since the player did not provide evidence of such disclosure, and simple account closure requests did not indicate a need for protection, the complaint was rejected.