Metaspins— player complaints: 17 in English

Deserve negative star . Scammed my money . First disabled my withdrawal. Made me complete kyc then after completing kyc they banned my account #Scam #Fraud

Retarded Metaspins, I see some complaining about withdrawals. I’ve never had issues with depo and withdrawal, but the most disgusting part is that when you depo, they give you a bonus you didn’t ask for and retarded wager requirements. The real question is, why would someone play on Metaspins when t

It was a good site at first, but now they are creating rules that did not even exist in the first place, like wdym I had to be active get the discord prize, it wasn't even in the rules and T&Cs.

The player from Norway deposited $245 and utilized a welcome bonus, resulting in winnings of $7,400. After submitting the requested identification documents for verification within the required time frame, the account was closed and the winnings were confiscated following a request for clarification regarding a connection to multiple Gmail accounts. We reviewed the fraud-detection evidence provided by the casino and found sufficient objective links between the account and other accounts, indicating a breach of the casino’s Terms & Conditions. As a result, we concluded that the casino acted fairly when it closed the account and confiscated the winnings, and the complaint was closed as unjustified.

This website is a scam. I made a deposit to play, and then they asked me to complete KYC verification to verify my account. After I successfully completed the verification, they sent me an email stating that my account had been permanently banned and that my deposit had been confiscated.I did nothin

I deposited $150 to start betting on sports and playing casino games, but when I tried to withdraw an amount roughly equal to that initial $150, I was required to complete a KYC process via Sumsub. For some reason, the verification was rejected; they banned my account and didn't even return my depos

Nice scammers, deposit and blocked when try to withdraw

My experience with this site was extremely disappointing. They refused to pay out my bonus and simply claimed it was due to “abuse,” even though I was just playing slots normally and happened to make a profit. It really feels like as soon as you win, they start looking for reasons not to pay what th

Dont ever use this site. they assume my account related to other account and decide to close it without any proper explaination. i deposit 30$ and luckily made it to 250$ and they took it all away from me. Before withdrawl, they ask me to do KYC and my KYC is PASSED.DONT EVER COM TO THIS SITE UNLESS

I’ve been waiting for my withdrawal for over 2 days now and it’s still 'pending.' My account is fully verified, I didn't use any bonuses, and I’ve met all the requirements.Support keeps giving me the same excuses about 'admin review' for a very small amount of money. It’s obvious they are just stall

Where did it go wrong ? Oh boy... I must say, the withdrawals are fast. That's the good thing. But, being able to withdraw is something else.The 'originals' games are the most rigged shit I have ever seen. 3 winning hands on BJ on 25 played ?Also, the reward system is utter trash. U only get 'rakeba

Scam website. Kindly request you not to deposit any money here. They will reject your withdrawal request and give you useless reasons and disable your account. All funds they will keep. So be careful from this fraud website.

STAY AWAY!!!!!!They are just a bunch of scammers offering too much rewards just for luring people into depositing and after that if you win and withdraw they will close your account without any explanation with just a mail saying we have confiscated your funds.Scamiest site you will ever encounter,

Stay away from this site the games are poor and do not pay out big wins just pathetic small payments

After a lucky win I proceeded to request a withdrawal. There I was, thinking everything would be processed smoothly. Lo and behold, after a few hours, I received that dreaded email falsely accusing me of having multiple accounts. I told them repeatedly that I have never registered an account on this

I have been playing on metaspins for about a month now and it was an ok casino experience. The usual deposit every day and play and didn't think much of it since i have played at multiple casinos and never had any problems. I played money train 3 and got a max win of about 40k. Took that 40k and make another 60k playing blackjack and other slots so i had 105k in total. I tried to withdrawal my first 40k and I was told I had to go through the Kyc verification which i did  and they Also told me that my brother did too. In there terms it says that they must be informed about any two people under the same adress which I told them it was my brothers account after they asked me if it was mine. We both went through the verification process and I woke up and went on my account today and everything seemed fine. I tried to withdraw 1k to see if everything was okay and they flagged my account for fraud and confiscated my winnings. I spoke with sofie the live chat agent and she stated that I had to tell the casino upfront about my brothers account which no where in the terms does it say it was a matter that had to be discussed upfront. It only became a problem when ai actually won on the site. A months of deposits and winnings gone just like that over something that wasn't even stated in there terms and conditions. Sofie couldn't answer my questions so just closed the live chat on me. I never took any bonuses or any free money from them. I played on my account with my own money, just to have it all taken away. Need help I have the screenshots of everything aswell.    My username was ******

7 March 2023 in the morning made deposit 420 USD (0.0189 BTC). Metaspins casino has 7.9 rating on *****, I thought it is established, growing and honest casino. I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet accordning to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC). After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast.  I put withdrawal request again and after 10 minutes I received email quote  "We are contacting you on behalf of our Fraud team. We have now closed your account related to this email address: *****@gmail.com, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts. Your withdrawal has been cancelled and your Balance confiscated." I know this is NOT true , because Metaspins casino credit welcome bonus automatically. This means that Metaspins casino computer automatically checks IP address, computer device, person and household and credit welcome bonus to account. If I breached one of these I would never receive welcome bonus. This means Metaspins casino is SCAM company and not paying winnings to players. My Metaspins Casino username is B****eaffa I attach screenshot of my withdrawal request and emails I received from Metaspins Casino.