MelBet: 139 complaints filed in English across 3 platforms, 9 still open, disputed sums €250 · $401,832 and 1 more currency. Most of them are about withheld payouts (50%). Risk index 43.1. Texts below are the players' own words, as published on the source site; last complaint 2026-10-05.
Status unknown 116
Under review 7
Resolved 6
Closed, no outcome 5
Rejected 3
Unresolved 2
Sources
Trustpilot 110Casino Guru 18CasinoReviews 11
Complaints by month
10
04
05
06
07
08
09
10
Questions and answers
How many complaints are there about MelBet?
The English-language record holds 139 complaints from 3 platforms, 9 of them without a resolution; 116 carry no status from the platform. The latest one is dated 2026-10-05.
Does MelBet resolve complaints?
Of 23 complaints where the platform recorded a status, 26% were resolved, 39% remain open and 13% were rejected as groundless, 22% were closed without an outcome. Withheld payouts account for 57% of them.
What do players complain about?
Mostly withheld payouts — 50% of cases, then other (19%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 139 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 43.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 139
05.08.2026Casino GuruVerificationUnresolved
MelBet Casino - Player’s withdrawal is delayed due to document verification issues.
Deposit missing for 10 days - Ticket 19780944 - No resolution yet!
I deposited 100 TND via D17 (La Poste Tunisienne) 10 days ago (on 22/07/2026). The funds were successfully deducted from my wallet with Authorization Number 826637, but my Melbet account was never credited.I have a registered payment query under ticket 19780944. I have already provided the financial team with the official bank statement PDF, a live screen-recording video of the D17 app, and all required IDs to Melbet emails and local merchant (53715505) confirmed he received the money, but your support keeps telling me to wait. My player ID is 1690025227 Please resolve this ticket and credit I have already submitted all my required data through the form you provided hours ago, including my Player ID 1690025227 and Active Ticket 19780944. My 100 TND deposit via D17 is still missing, and the ticket is still stuck 'In Progress' for 12 days. Please instruct your senior financial managers to manually clear the balance right now based on the completed files. I am waiting for an immediate update
This is a scam website. I opened an account depositing NZD40. The website said payment successful. Nothing credited to my account and apparently they have 'payment issues'. The only issue is that this is a scam website and these people steal deposits. Just imagine what they would be like if you requested a withdrawal. Stay away, total scammers.
24.07.2026TrustpilotWithheld payouts
Do not invest in this fraudulent and fraudulent site .Funds are being misappropriated .
Hello. For 36 days now, my 1000 Azn deposit has not been transferred to my Melbet Platform Account. Even though I have provided all the information they requested, they are deliberately prolonging the query by repeatedly requesting the same information from me every 5-6 days. They do not give any official explanation. The answer they gave was template messages like "The Finance Department is investigating" and "Please wait." This site is a fraudulent site. They have already misappropriated my funds. Even though I have provided them with all kinds of evidence, they have not provided me with any official status statement. Be careful. Do not invest in this site. This site puts your funds at risk. Be careful. This is completely my personal experience. I have collected hundreds of evidence and proofs.ID:1366638545Question No:18286155
23.07.2026TrustpilotWithheld payouts
Don't put your money here you will regret
Don't deposit your money on this application because it will never arrive. They will deprive you from your own money and when you write them they don't offer any solutions and block you from messaging This is really fraudulent and a very big stressful organisation. They don't have solutions to anything in the application.
23.07.2026TrustpilotOther
Id- 1374081933
Id- 1374081933 , this is my first bad experience at melbet. I have made a deposit on 19th July 11.42 PM of rs 9500, its more tha 72 hours now Nd the payment is still not credited after talking multiple follow ups also, I have raised a payment query against it but still no valid response and Everytime a cope paste reply i got , melbet team if this is not going to resolve tell it clearly.Payment query- 19669413Please update the payment query, ill provide enough information, screenshot of the transaction Along with the UTR.
18.07.2026TrustpilotWithheld payouts
Deposit not credited even after 60 hours
Id 797596421Edit: The payment query has been closed despite providing bank statements and video proof of transaction taking place. Melbet stole my money. Edit: Day 6 and still no sign of my money. They have well and truly gobbles up my deposit. I m an active player on this site and seldom had problems except for the one time I did, it exposed the customer support entirely. I deposited 1540 inr via UPI intent method which they haven't credited despite providing them the vendors' details and even my bank statement. More than 65 hours have elapsed since raising my payment query no 19332837. I honestly have lost faith by now that I m getting my money back.
16.07.2026TrustpilotOther
My ID is 1278891289
My ID is 1278891289. I played for about 4-6 months, and while I was in the red, everything worked well and very quickly, including depositing and withdrawing money. However, as soon as I started playing in the black, my account was immediately cut, and it was specifically the championships and totals that I often bet on. They requested a lot of documents, and I had to go through verification for a long time. Currently, I am unable to play due to the maximum betting limits being cut. Melbet is a fraudulent company that does not allow players to play in the black. I do not recommend this bookmaker to anyone.
14.07.2026TrustpilotWithheld payouts
I will not recommend anyone to use…
I will not recommend anyone to use Melbet for anything, let alone depositing their money on them, is a one way road, you deposit but when is time to withdraw your funds it's impossible they will pass you around until you give up which is their strategy..i still have funds stack with then.. They are now telling me I must deposit more fund so can be able withdraw. Their fraud stars behind what looks like a legit platform MY Melbet acc :958510745ID 9410285990083 Other infor I send it to the provided email Hope to hear from you guys soonBack again after submitting the new withdrawal there was no change whatsoever still rejected with the same response like before. Yes the money will always bounce back to Melbet acc because apparently the goal is not letting anyone to have their wins,You don't let people withdraw the fund they win on your platform, they can do whatever they want with them on your platform until they eventually loose it all which exactly what you guys want, I GAVE UP DONE WITH YOU GUYS, KEEP THE MONEY...
13.07.2026TrustpilotVerification
Appeal account block
Appeal account blockThe review of your claim is suspended until we receive notarized documents:A copy of your passport (or other proof of ID).Signed declaration confirming whether you are a PEP or related to a PEP, and that you are not subject to international sanctions.Photos/screenshots confirming the deposit of funds into your account.A signed Source of Wealth declaration in English in which you describe your main activities and explain how your overall wealth was generated, including approximate amounts and timelines. Attach supporting documents for each relevant source where available (legal documents evidencing the source of wealth, noting that all documents should show your name, the counterparty, dates, amounts and the nature of the transaction or relationship).A signed Source of Funds declaration in English in which you describe the immediate origin of the funds you use or intend to use with us, including approximate amounts, frequency of receipt, dates and the bank, payment institution, wallet or other account from which the funds are sent. Attach supporting documents for each relevant source (legal documents that clearly evidence how and from where the funds you use for our transactions have been obtained, noting that all documents should clearly show your name, the counterparty (where applicable), dates, amounts, the sending account or wallet and the nature of the transaction or relationship).Please also provide recent tax returns or official tax assessments confirming your declared income and/or capital gains (for example, personal income tax returns, corporate tax returns, or tax assessments on property or investment disposals), to support the information provided regarding your Source of Wealth and Source of Funds.A photo of one of the following: a utility bill (dated no older than 3 months prior to the date of the request) / birth certificate / driver's license. If you have already submitted any of the listed documents for verification, we ask that you provide us with the same document you submitted previously.Please note the requirements with regard to the documents you use to confirm the deposit of funds into your account:If you made a deposit using a bank card, you need to provide a photo of the bank сard and a bank statement. Make sure to cover the CVV code on the back of the card.If you topped up your account using an e-wallet connected to a bank card or bank account, you will need to provide a screenshot from your payment system account confirming the deposit of funds into your account with the company. You will also need to provide a bank statement confirming the deposit of funds into your e-wallet.If you made a deposit from an e-wallet using other payment methods, you need to provide a screenshot from your account with the payment system confirming the deposit of funds into your account on our website. You also need to provide proof that the funds were credited to the e-wallet by legal means.If you topped up your account exclusively through cashier agents, you need to provide the documents from points 1, 2, 4, 5, 6.Format and notarization requirements:All copies must be clear, complete and legible.All non-English documents must be accompanied by an English translation certified by a notary or sworn translator.Notarial certifications on each document must clearly indicate the certifying person’s name, capacity, date and jurisdiction.Documents must be recent where indicated (e.g. proof of address and bank statements not older than 3 months).Imagine getting this text after 6 weeks of providing every document that has been requested of you… this website is more than horrible to clients who wins.. you can explain the documents you’re requesting for since you claimed your website wants to do better? How do you call on video call and after that proceed to asking for documents I’ve never heard of before just three days I registered and made bets here and then my account has been locked for making winnings.. please cancel all winnings and refund me my initial deposit okay. I’m tired of your shitty website already and is been 7 weeks in this verification process and I’ve gotten every document your website have requested but is obvious this website is either broke or they are monsters.
13.07.2026TrustpilotGame fairness
Melbet not giving money in casino live roulette game.
Casino section Roullete live doing scam.They don't give money credit in melbet account I win 2 times they cut money then I win they don't give money.Melbet doing fraud Gaming ID-- 634532655Name -- Anas KhanNationality India Game ID Round Number -- RB976293AND RB976283Elcasino roulette classic liveMore than 3 days not solve yet the problem.I mail also melbet 3,4 times they say only specialist only problem not solve. Very bad service from melbet this is last time I played on this plateform.
13.07.2026Casino GuruWithheld payouts
MelBet Casino - Player's withdrawal has been delayed.
The player from the Netherlands requested a withdrawal of 248 OMR through an authorized agent approved by Melbet three weeks ago, but only 100 OMR had been transferred. He repeatedly contacted customer support, which did not resolve the issue or address his messages regarding the remaining 148 OMR. We repeatedly asked the casino for updates and supporting details, and the case was eventually marked as resolved after the player indicated that the payment issue had been settled.
12.07.2026TrustpilotWithheld payouts
MelBet No PAYMENT
Dear MelBetI am requesting an official written explanation and resolution regarding the unresolved withdrawal transactions related to my account.On 08.06.2025, I submitted two withdrawal requests through the Telegram cashier associated with MelBet @TezPayment_bot:№3634081397 — 1,666,000.00 KGS (08.06.2025 at 14:10);№3634073635 — 300,000.00 KGS (08.06.2025 at 14:01).The total withdrawal amount was 1,966,000.00 KGS.During the processing of these withdrawals, the Telegram cashier @TezPayment_bot returned only the following amounts to my MelBet gaming account:300,000 KGS;306,000 KGS.The total amount of 606,000 KGS was returned to my MelBet gaming account, which is confirmed by my account transaction history. After that, I withdrew this amount from my account.However, the remaining amount of 1,360,000 KGS from the total withdrawal amount of 1,966,000 KGS has never been returned to me, and I have never received these funds.MelBet representatives state that the withdrawal status is marked as “Completed/Paid”. Therefore, I request MelBet to provide official information and documents confirming this payment.Please provide:The complete transaction history for both withdrawal requests №3634081397 and №3634073635;Official payment confirmation for the amount of 1,360,000 KGS;The exact date and time when this payment was allegedly made;The payment method and payment provider used;The transaction ID or payment reference number;The account, wallet, or payment details to which the funds were transferred;Information regarding the authorization and role of the Telegram cashier @TezPayment_bot in processing these transactions.The fact that cooperation with the Telegram cashier has been terminated or that the cash desk is closed does not remove the obligation to explain the movement of funds related to these transactions.If MelBet cannot provide documentary proof that the funds were delivered to me, I request the immediate return of the remaining amount of 1,360,000 KGS.Please consider this letter as a formal request for clarification and resolution of an unresolved financial matter.I expect a written response containing specific information and supporting documents.Sincerely,Mukhamet Abdizhalil
WARNING TO ALL PLAYERS! DO NOT DEPOSIT IN MELBET!On 08.06.2025 I requested a large withdrawal of 1,966,000 KGS through MELBET TELEGRAM CASHIER.What happened:1. 1,966,000 KGS left my Melbet balance. Status: "Paid"2. Telegram Cashier only sent me 606,000 KGS to my Melbet account.3. 1,360,000 KGS = STOLEN. They never sent it.This proves Melbet is working together with fraudsters. They steal big wins and don't pay.For 360 DAYS I have been contacting Melbet:- Security#melbet.com - NO ANSWER- Processing#melbet.com - NO ANSWER - Complaints Team - Only standard template repliesThey keep lying and passing me around in circles.On 03.07.2025 Melbet PROMISED in writing: "We will return all the money". But they did NOT return anything.I have ALL evidence: official emails, online chat logs, Telegram Cashier chat.I have already filed:Could you please explain how I can resubmit a withdrawal request that was already completed in your system and for which a withdrawal code had already been generated and provided to the payment agent? Please provide step-by-step instructions.
07.07.2026TrustpilotWithheld payouts
SCAM 1,360,000 KGS - APPROVED BUT NOT PAID
UPDATE 04.05.2026: Melbet LIED in their reply. Proof: 2 withdrawals APPROVED on 08.06.2025. №3634073635: 300,000 KGS - TezPay Approved 03.07.2025 №3634081397: 1,666,000 KGS - EPOS ID: 1232577 Agent Approved 09.06.2025 Paid only: 606,000 KGS. Debt: 1,360,000 KGS for 330+ days. Case AskGamblers 160039145. This is THEFT.UPDATE 06.07.2026: Melbet LIED in their reply.They claim "withdrawal was declined and funds returned".THIS IS FALSE.Withdrawal #3634081397 from 08.06.2025 for 1,360,000 KGS is still status "PAID" for 13 months. Money was NEVER returned to balance. Balance is 0.I have screenshots and proof.I REFUSE to create new withdrawal. Pay the ORIGINAL withdrawal.Complaints: LCB, AskGamblers, 4LUCKPlayer ID: 160039145UPDATE MELBET TEAM 07.07.2026SCAM COMPANY! DO NOT DEPOSIT!I have been asking Melbet for my withdrawal for 360 DAYS!Withdrawal ID: №3634081397 from 08.06.2025Amount: 1,360,000 KGSFirst they promised: "Money will arrive on 03.07.2025". They LIED.They only returned 606,000 KGS to my account. They STOLE 1,360,000 KGS and refuse to pay!For 1 year they told me: "Specialists are checking" "Money will arrive soon".Now their new lie: "360 days passed, we cannot pay. Resubmit request".TezPay confirmed: MELBET DID NOT SEND THE MONEY.GTSupport confirmed my complaint is valid.Melbet has Curacao License №5536/JAZ but they are THIEVES.I will go to Curacao Gaming Authority and to court.Attached screenshots as proof.STAY AWAY FROM MELBET!
MelBet Casino - Player faces a delayed deposit issue.
The player from India had a pending deposit issue that had not been resolved since July 1st by Melbet. He referenced a specific password related to his account. We advised him to contact his payment provider for an investigation, as the deposit had not been credited and the casino’s ability to intervene was limited. The complaint was then marked as resolved after he confirmed the issue had been fixed.
06.07.2026TrustpilotOther
Number 1 Cheater Company Melbet
My account id 1692096555 full month to deposit not creditOr it's been 23/24 days since my money was credited and melbet.com asked me to remove the review, I objected to it and I felt like I was lying. I'm still emailing them. Support says they will credit it, but who knows when it will actually happen. Trustpilot is a fraud company that stole from me. Tell me what documents you need. I'm willing to give everything. Everyone needs to know about such a thief company. I'll write again today. Melbet support will ask me to wait again. My problem hasn't been solved for 23/24 days and I feel ashamed. You have no shame in stealing—even after I asked you to remove the review. It has been 23 or 24 days since the deposit was made; how much longer must I wait? Am I supposed to wait all year? This bunch of swindlers in the support team has absolutely no shame. My review is genuine, and I am ready to provide all the necessary details.Bank statement, Customer support to live chat email etc many more documents and trustpilot I have a question: what made you think my statements aren't true? You are listening to these cheating Melbet agents; you’ve taken money from them and removed my comments. You cannot silence the truth this way—it will eventually come out. Not a single player will play on their platform, and I will do everything in my power to campaign against them across all social media channels so that no one else plays on this fraudulent website