MelBet— player complaints: 139 in English

I am facing a serious issue with Melbet regarding withdrawals.Account ID: 856938697I am unable to withdraw my money because the platform is not allowing me to complete the withdrawal process.I contacted support several times, but I did not receive any clear explanation or solution. I also completed verification and submitted all required documents, including my national ID card.Despite this, my account is still restricted from withdrawing funds, which is extremely frustrating.This situation is unacceptable, and I request immediate resolution so I can access my money.If this issue is not resolved, I will escalate this complaint further and warn other users about my experience.More than twenty days or more is acceptable. I've been playing with you for three years. You do that.

This is fully scam platform.. i play in this platform past 6 month my deposit not credited in my gaming id ... This website is very worst then customer care is also very very worst.. don't bet this platform

Don't trust melbet it's froud apps .don't put money in melbet app.fake support team .i have follup last 10 day but my winning money is not show in my account.my account no 1649159279

I deposit 20 k but not credited in my account.. i wait for 20days ago .. this platform is fully fake.. no one play this platform .. this is scam.. all people share this message

This website is shit I went through all the process of verification got verified and now my odds are refuced by 50% compared to when I’m not logged in. Imaging displaying 1.87 odd when logged out and displaying 1.48 odd when logged in

Dear Team!I want to believe the competent team will look into my query as soon as possible. As a regular customer on your platform, it is very disheartening to rely on unfulfilled rules set by you! I met all the required requirements to avail a bonus that was generated by your system, but disappointingly, is it over a year now waiting for the amount to be credited. I tried to encage customer care, but nothing came out of that and I simply wasted my time. This is my account ID : 718749751

I am writing this to warn others. It has been one week since I deposited 100 MAD to my account (ID: 1628278643). I sent all the proof of payment, and I even received an official email from Melbet support confirming they received the money, yet they refuse to credit my account.Every time I create a request, they reject it. I have sent multiple emails with screenshots of their own confirmation, but they are ignoring me. This is pure theft and unprofessionalism.Account ID: 1628278643Transaction Date: April 10, 2026Status: Money stolen and not credited for 7 days.Do NOT trust this site unless they resolve this issue immediately.

I am extremely disappointed with MelBet and how they treat loyal customers.My account number is 850407237.I have been an active user for a long time, making frequent and significant deposits. However, I later discovered that my account was set to receive cashback based on balance instead of placed bets — something that was never clearly explained to me.Because of this, I received very few promo points despite my high level of activity and continuous deposits. When I contacted support and requested a fair review or compensation, my request was completely rejected without any flexibility or consideration.They keep saying the system is “automated” and “final,” but this does not justify the lack of transparency or fairness. A serious platform should value loyal customers instead of hiding behind system limitations.This experience has been very frustrating and disappointing. I expected much better treatment.Based on my experience, I do not recommend MelBet.UPDATE:MelBet has responded asking me to contact their support via email again.However, I have already contacted their support multiple times without any solution. Redirecting me again does not solve the issue and only delays it.I am still waiting for a fair and transparent resolution regarding my account and cashback settings.

Hello, My Melbet account (ID: ▇▇▇▇▇▇▇▇▇▇) has been blocked since October 17, 2025, and I am unable to withdraw my balance of 5,615 CAD.The security team asked me to provide a medical certificate confirming that I do not suffer from gambling addiction. I sent them a signed and stamped document from a psychiatrist at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ (Canada) — a real physical paper, with the hospital’s official stamp and the doctor’s handwritten signature. Despite this, Melbet keeps rejecting my documents with the same message: “Dear user, the files that you have send us cannot be accepted for verification. Please provide us with original files.” I have already provided the original photo of the physical document, exactly as requested. I will not send any more documents, because I have fulfilled every requirement. I believe Melbet is intentionally blocking withdrawals and abusing players. I respectfully request ThePOGG’s help to have my account verified and my funds released. Thank you for your assistance. — ▇▇▇▇▇▇▇▇▇▇▇▇▇ Canada Melbet ID: ▇▇▇▇▇▇▇▇▇▇ Balance: 5,615 CAD

After betting for a month (taking 400+ bets) I won 430363 Ksh about 3340usd I tried asking for a payout but they refused and I was sent to their security department for account verification, after 2 weeks of submitting documents all winnings were deducted from my account and only the deposit remained.

My mebelt registered id no is ▇▇▇▇▇▇▇▇▇ i made a withdraw of 2 million birr 3 month ago but till today i have not been paid even after providing all necesaary documents

I am ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ from Bangladesh. I had only **one verified account** on Melbet with user ID **▇▇▇▇▇▇▇▇▇▇**, National ID **▇▇▇▇▇▇▇▇▇** where I had a balance of ৳282,405.06 BDT. Suddenly, on **July 10, 2025**, my account was **suspended without warning**. Melbet claimed that I had multiple accounts, which is completely **false**. I have **officially** denied any connection to those accounts and sent them my **National ID (NID)** to prove my identity. However, they continue to hold my funds and have refused to reopen my account. I have contacted their security and support team many times, but they keep giving me robotic responses, ignoring my evidence. I am now planning to **pursue legal action** and have already submitted a complaint to **Curaçao eGaming**. I will also consult a lawyer in the USA if needed, as I will be traveling there soon. This is a **serious violation** of consumer trust and fairness. I am requesting your assistance to recover my blocked funds and hold Melbet accountable

Dear CasinoReviews Team, I am filing this complaint against Melbet due to an unjustified refusal to process my withdrawal. After completing all the verification steps requested (including providing my ID document, a selfie with the document, and the background email), Melbet has now requested a medical declaration stating that I am not addicted to gambling, which can only be obtained through a paid medical consultation. This demand is absolutely abusive and not a standard practice among reputable betting sites. It constitutes an illegitimate obstacle to prevent the payout of my winnings. Additionally, after I questioned this requirement, Melbet stopped responding to my emails, leaving me with no way to access my funds. I request the immediate release of my balance without the requirement of any additional document that is unrelated to the original account verification process. I trust that AskGamblers will help mediate this issue and that Melbet will respect consumer rights and its obligations towards its players. Thank you for your assistance.

I am writing to express my deep dissatisfaction with my experience at Melbet Casino. Despite promptly providing all the requested documents, including identification, proof of address, and other pertinent information, my subsequent attempts to withdraw my funds have been met with repeated delays and unhelpful responses from Melbet Casino's customer service team. I joined Melbet Casino on 24.02.2022, and on 22.02.2024, I made my initial deposit of 60795.7TRY($2000) via cryptocurrency(USDT). After successfully completing the wagering requirements, I proceeded to request a withdrawal of my funds on 22.02.2024. However, my withdrawal request of 69278 TRY was rejected. As of 25.02.2024, including the sports bets I made, my account balance stands at a total of 273773.73 TRY. Despite providing all the necessary documentation, my withdrawal request was denied without any explanation. Upon contacting customer support, I was informed that additional documents were required for verification purposes. I promptly provided the requested documents on 23.02.2024, but to my dismay, my subsequent withdrawal requests have been met with further delays and unhelpful responses. I am extremely frustrated and disappointed with the lack of transparency and communication from Melbet Casino. As a loyal customer, I expect to be treated with respect and receive timely assistance when needed. However, the ongoing delays and lack of resolution have left me feeling helpless and betrayed. At this point, I am considering seeking assistance from the Foundation for the Representation of Victims of Online Gaming (SBGOK) as a last resort to resolve this matter. I urge Melbet Casino to prioritize my case and expedite the withdrawal process without further delay. I kindly request your assistance in addressing this issue and ensuring that I receive my rightful winnings as soon as possible. Thank you for your attention to this matter.

Hi I deposit money 32400 in total. I play some game then I want to withdrawal because I loosing i winning but Melbet casino want to verify my account. I provided all documents national I'd card and payment method. Now I got one msg something suspicious activity. I got previous withdrawal but this time they blocked my account. When I calling they are saying this is not our department. And I'm not getting any mail from Melbet . I have all my astropay deposit and withdrawal summary.Please help.

I have been asked to provide Aadhar card for verification(after sharing all the other documents before).So they asked me to share the online copy of Aadhar card as I have already shared the original one with them(Photograph from front and back). Now I have shared the copy direct from Government of INdia's website but they kept on refusing that provide the original online copy.They took it to a point where I shared a video extracting the copy directly from the site andn sharing with them.Even told them if they want my number and password they can ahve it and check n download directly from the Government's website.They refused and eventually stopped responding. I have the documents, account screenshots and email thread with each attached image in it. Lastly when I opned my app, I saw that I no longer can place bets on some of the leagues as it was restricted. Kindly assist.

Refusal to withdraw, well documented with screenshots of everything.

I have a previous self exclusion with Exinvest, a company which also handles Melbet. Melbet has reviewed my docs and has promised to issue the refund once the medical certificate has been sent. However after 5 days, i only receive automated responses. Please help.

melbet casino sports betting site is where i placed deposit and then i didnt want their bonus so i cancelled uit to play slots and they were blocked its bn a week iv supplied drivers license id proof of who i am credit card and bank statements there customer support is atrocious and they email me nothing burt wait to hear im livid want my funds or to be able to play them now im poor and exremely low at this point and dont need these people robbing me blind please help!