MelBet — player complaint #18803, 2026-08-24: account blocks

My Experience with Melbet: 800 JOD Missing for Over 16 Months — I Need Advice and HelpHello everyone,I am sharing my case here because I have reached a dead end after more than 16 months of communication and follow-up with Melbet.My case concerns 800 JOD from my account 903489323, related to transaction N3400055391, dated 31 March 2025.According to the evidence I have:I requested a withdrawal of 800 JOD.I was instructed by the person I was communicating with regarding the withdrawal to use a VCCP verification code.I have screen recordings and screenshots documenting what happened, including the timing.I clearly state that I never authorized anyone to transfer 800 JOD from my account to another account.The correspondence refers to account 1202131845, and I have repeatedly asked Melbet to investigate the transaction and verify who initiated it, including the relevant IP address, device, and transaction records.I also have recordings and correspondence relating to the person involved, which I believe should be investigated properly.I contacted different Melbet departments and sent numerous complaints, but after more than 16 months, I still have no final resolution.I was also directed to email addresses that later appeared to be unavailable or unable to receive my messages.I submitted a complaint through AskGamblers, but I was ultimately advised that the matter should be referred to the relevant gambling authority and that I should provide the necessary evidence and correspondence.I am not asking anyone to believe my allegations without evidence.I have video recordings, screenshots, emails, and correspondence that can be reviewed and compared by time, transaction number, the movement of the 800 JOD, and the messages sent at the relevant time.My question is simple:If this transaction was legitimate, where exactly did my 800 JOD go, who transferred it, why was it transferred, and where is my authorization for that transfer?If the transaction was carried out through an agent or another party connected to the platform, I am asking Melbet to investigate the matter properly and return my money if it is established that the transfer was made without my authorization.I am prepared to provide the complete evidence to the appropriate authority. I am currently looking for someone with experience in gambling-platform complaints, digital evidence, or regulatory complaints who can advise me on the correct next step.If anyone has experienced a similar situation with Melbet, or knows a competent authority or specialist who can help with this type of case, I would greatly appreciate your advice.This is not simply a delayed withdrawal. I want to know what happened to my 800 JOD and who was responsible for the transaction, based on the actual records and evidence.