Failed Self Exclusion Responsible Gaming
Reason: Self-exclusion
Dear AskGamblers Team,I am writing to file a formal complaint against the operator Megapari regarding their failure to act on my repeated self-exclusion requests due to gambling addiction, resulting in significant financial losses.Account details:Account number: 1709361371Registered email: < email removed >Name: < full name removed >Country: AustriaRegistration date: 20 June 2026Timeline of events:21 June 2026, 18:34 – I first contacted Megapari support requesting that my account be permanently closed due to gambling addiction.22 June 2026, 14:40 – I followed up, submitting the requested identification document (Austrian driver's license) along with my closure request, as instructed by support.27 June 2026, 15:13 – I sent a further reminder, again asking for the account to be closed before my addiction worsened.30 August 2026, 02:50 – I contacted support again, stating that the account was still open and that I was still able to make deposits, despite having clearly and repeatedly disclosed my gambling addiction over two months earlier.Despite three separate written requests, all containing the required verification documents, Megapari failed to block my account. As a direct result, I continued gambling and depositing funds on the platform between 23 June 2026 and 31 August 2026, incurring a net loss of approximately €647.89 during this period.My demands:Immediate and permanent closure of my Megapari account (account number 1709361371).Full refund of all losses incurred after 21 June 2026, the date on which I first disclosed my gambling addiction and requested account closure — approximately €647.89An explanation from Megapari as to why my repeated, documented requests were not processed within their stated 72-hour timeframe, or at any point over more than two months.Under responsible gambling regulations and Megapari's own stated self-exclusion policy, operators are obligated to act promptly on disclosed gambling addiction and self-exclusion requests. This did not happen in my case, and the operator's inaction directly enabled continued harm.I have attached screenshots of all correspondence, including timestamps, my identification document submitted per their instructions, and my transaction history showing deposits and withdrawals during the relevant period.I appeal to Megapari's duty of care and responsibility as a licensed operator to resolve this matter promptly and fairly.Sincerely,< full name removed >
--- Ответы в треде ---
AskGamblers • Support Team 2 days ago Dear all,Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Megapari Casino team. Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Megapari Casino • Representative 2 days ago Dear AskGamblers Team. Please let us know if there is any additional information regarding this case, as we are currently awaiting your decision.
Iggy40 6 days ago The issue is not resolved. My account has been closed, but my claim for reimbursement of losses (~€648) incurred during the delay in processing my self-exclusion request remains unaddressed by Megapari. I have submitted all evidence and have nothing further to add at this time. I kindly ask the Complaint Team to review the case and issue its assessment.
Megapari Casino • Representative 1 week ago Dear AskGamblers Team, We are currently awaiting your response regarding this case.
