Megapari - Self-Exclusion Request Ignored – Account Remained Active for Months
I would like to submit a complaint regarding Megapari’s failure to enforce a self-exclusion request.
On 8 July 2025, I submitted a clear and explicit request to permanently self-exclude and close my account. The request included my account details and identification, and my intention to stop gambling was unequivocal.
Despite this:
• My account remained active for an extended period (several months)
• Deposits continued to be accepted during that time
• Gambling activity was allowed to continue
• Promotional communications were sent after the request
The account was only blocked in January 2026.
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This complaint is not about general gambling losses.
It concerns the failure to implement a self-exclusion request without delay. A self-exclusion request is a protective measure intended to prevent further gambling activity, and allowing continued access defeats its purpose.
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Additionally:
• I contacted the operator multiple times to enforce the closure
• I attempted to escalate the issue through their internal channels (Support, Block Team, Legal), but received no effective response
• The legal department never replied despite multiple direct emails
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During the period after the self-exclusion request, total deposits exceeded a significant amount (six figures in USDT equivalent), yet no effective responsible gambling or enhanced due diligence measures were applied.
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I would also like to highlight that similar cases involving Megapari have been previously reviewed by mediators, where delays in enforcing self-exclusion were considered unacceptable and grounds for compensation.
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Given the above, I respectfully request a review of this case and a fair assessment of the losses incurred after the self-exclusion request.
I am available to provide full supporting documentation, including email records and transaction history.
Kind regards,
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