Megapari Casino - Player’s account has not been self-excluded as requested.
The player from Brazil described extreme psychological distress due to gambling addiction and claimed that his account had remained active despite his request for a permanent block for responsible gambling reasons. He detailed a significant financial loss of R$ 18,923.16 incurred after notifying the casino of his addiction, asserting that the casino had failed to adhere to its own Responsible Gambling protocols. We reviewed the available evidence and concluded that he had sent only one closure request, had not confirmed it after the casino asked for clarification, and then continued to play and make deposits. As a result, the complaint was rejected as unjustified because the required due diligence for self-exclusion had not been completed.The player from Brazil described extreme psychological distress due to gambling addiction and claimed that his account had remained active despite his request for a permanent block for responsible gambling reasons. He detailed a significant financial loss of R$ 18,923.16 incurred after notifying the casino of his addiction, asserting that the casino had failed to adhere to its own Responsible Gambling protocols. We reviewed the available evidence and concluded that he had sent only one closure request, had not confirmed it after the casino asked for clarification, and then continued to play and make deposits. As a result, the complaint was rejected as unjustified because the required due diligence for self-exclusion had not been completed. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 29 Aug 2026 | Closed : 08 Sep 2026Automatic translation:
