megafishwins casino — player complaints: 5 in English

Reason: Account closure Hello Askgamblers TeamIt seems I’ve stumbled upon a very unscrupulous casino. As part of the welcome bonus, I received a 200% bonus. By sheer luck, I met the full wagering requirements, and the maximum possible amount of 2,000 euros was available for withdrawal.I then successfully verified my account and requested a withdrawal of the first 500 €.After some time, I received an email stating that my account had been closed and that I needed to submit additional documents.I sent everything that was requested, and now they only want to refund my initial deposit of 100 €.My account was closed for no reason—just because I had a profit.I did not violate any terms and conditions.I hope you can help me get to the bottom of this fraud so that I can receive the winnings I am entitled to.Thank you very much in advance.

Reason: Delayed payment Dear AskGamblers Team,I am filing a complaint regarding a bet that has remained unsettled for more than one month, even though the event ended long ago and the result is official and unambiguous.The bet is a winning bet according to the official result (https­://­www.so­fas­cor­e.c­om/­el/­foo­tba­ll/­mat­ch/­ca-­atl­as-­res­erv­e-f­eni­x-r­ese­rve­/oa­hcs­Herd). Despite this, it still shows as “unsettled,” and the winnings have not been credited. For over a month, they have withheld both my €200 stake and the €182 in winnings. A screenshot of the current bet status is attached.I require the following:Immediate settlement of the bet and payment of the full €382 to my account.A written explanation of the reason for the delay.

Reason: Delayed payment I submitted my withdrawal request at MegaFishWins on 30 August 2026.The casino subsequently requested verification of my account. I provided the required documents and my verification was successfully completed on 7 September 2026.Despite this, as of 22 September 2026, my withdrawal has still not been processed.This means that 23 days have passed since I requested the withdrawal and 15 days have passed since my account verification was completed.I contacted Customer Support once regarding the delay. The only response I received was a general statement that I would be informed once the relevant/KYC department had processed my withdrawal. I was not given any specific reason for the delay, any information about a problem with my account or withdrawal, or any estimated processing date.Since my account had already been successfully verified, this response did not really explain why the withdrawal was still pending. After receiving such a vague answer, I did not see much point in repeatedly contacting Customer Support just to receive the same generic response.I have not been informed that any additional documents or action are required from me.I consider a delay of more than three weeks from the withdrawal request, including more than two weeks after successful verification, without any concrete explanation to be unreasonable.I am therefore asking the AskGamblers Complaints Team to contact MegaFishWins and clarify why my withdrawal has still not been processed and when my funds will be paid.I can provide screenshots of the withdrawal request, confirmation of completed verification and the response I received from Customer Support.I would also like to point out that MegaFishWins allows a maximum withdrawal of €500 per request and only three active withdrawals at the same time.I currently have approximately €2,000 in my account, with three withdrawals of €500 each already pending for a long time. Because all three withdrawal slots are occupied, I am currently unable to submit another withdrawal request for the remaining balance.This means that the ongoing delay is not only affecting the pending €1,500, but is also preventing me from withdrawing the rest of my available balance. --- Ответы в треде --- progame 2 days ago MegaFishWins' latest statement is incorrect. There is currently a withdrawal showing as PENDING on my account: Withdrawal ID: 6abe0a­764­d82­d32­3ee­bd1ad8 This withdrawal was submitted after MegaFishWins cancelled my previous withdrawal from 4 September 2026: Withdrawal ID: 6a9a7c­8ee­f0d­6ea­f8c­2eef1c The attached screenshot clearly shows that the new withdrawal is still pending. Therefore, the statement that there are “no pending withdrawals” and that “all transactions have been successfully processed” does not reflect the actual status of my account. I do not consider this complaint resolved and expect withdrawal 6abe0a­764­d82­d32­3ee­bd1ad8 to be processed without further delay. AskGamblers • Support Team 2 days ago Dear @progame,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. MegaFishWins Casino • Representative 2 days ago Dear AskGamblers Team and progame, We have reviewed the situation and would like to clarify that there are currently no pending withdrawals on your account. According to our records, all transactions have been successfully processed on our side, and there are no outstanding withdrawal requests awaiting action from us. Should you require any additional information or assistance regarding a specific transaction, we kindly ask you to contact our Customer Support team, who will be happy to assist you further. Thank you for your understanding. Kind regards, MegaFishWins Team progame 3 days ago I would like to clarify the situation, because MegaFishWins' explanation about withdrawals being processed in a queue does not make much sense when compared with what actually happened on my account. The casino has now processed three of my withdrawals. However, it appears that one of the withdrawals they processed was actually a newer request submitted on 24 September 2026, while my original withdrawal from 4 September 2026 — the withdrawal that was part of this complaint — was rejected/cancelled. No reason was provided for cancelling that withdrawal. As shown in my screenshot, the original request had been pending since 4 September. After almost a month of waiting, instead of processing it, the casino cancelled it and forced me to submit the withdrawal again. This makes the representative's explanation about withdrawals being handled according to a queue very difficult to understand. If withdrawals are supposedly processed in order, how was a request submitted on 24 September processed while the older request from 4 September was left pending and then cancelled? It also makes the repeated explanations about review and processing times look increasingly meaningless. The sequence of events gives the impression that withdrawals are simply being delayed rather than processed according to any clear or consistent queue. I have now been forced to submit the cancelled withdrawal again today. I expect this withdrawal to be processed immediately, taking into account that the original request had already been pending since 4 September. I would also like MegaFishWins to explain clearly why the withdrawal from 4 September was cancelled after almost a month of waiting and why a newer withdrawal was processed ahead of it.

The player from Albania successfully deposited 20.4€ and won 420€, but faces delays in withdrawing his winnings due to the prolonged verification of his bank statement. Despite having contacted live chat, he receives unhelpful responses regarding the timeframe for verification.The player from Albania successfully deposited 20.4€ and won 420€, but faces delays in withdrawing his winnings due to the prolonged verification of his bank statement. Despite having contacted live chat, he receives unhelpful responses regarding the timeframe for verification. Written by AttilaComplaint Specialist Submitted: 26 Aug 2026 | Resolved : 28 Aug 2026Automatic translation:

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 19 Aug 2026 | Resolved : 19 Aug 2026Automatic translation: