Mcluck - account locked
my name is [EDIT] and I've got a few legitimate concerns with a casino that you advertise on your website.
Mcluck casino.
I have been locked out of my account even after providing the requested verification documents. Also, I've made numerous purchases thru this specific account in reference, yet when I finally decide to redeem my winnings, (after providing requested documents and being approved) I'm immediately blocked from my account and can no longer access my profile and or my winnings. I've gotten very little responses in regards to this issue. The response I have gotten is a repeated, exact same email as the first initial email they sent me. 144$ is what I attempted to redeem. I've made close to over 100$ in purchases within this same account, but now all of a sudden they decide to [EDIT] me of what I've rightfully won. If they're reasons for locking my account and withholding my money are within their guidelines and set rules, why was I even able to create my account and make purchases to begin with? If it isn't until I choose to cash out that they feel its necessary to lock me out and withhold my money, how is it legal that they knowingly accepted all of my multiple purchases with the knowledge that they would block me from my winnings long after the fact of me making numerous purchases that they're ultimately [EDIT] profiting from if somewhere during this whole process I did something that went against their casino rules? Seems a little [EDIT]. All I want is either every single purchase I made within the start of this account up to the date they blocked me, or, the money I've rightfully and legally won and attempted to withdraw. Whichever is greater. In the best case scenario, I'd love to receive all of my purchases refunded as well as the money I've rightfully won and attempted to withdraw which was essentially [EDIT]. They don't have a customer service number to call and speak. That's a blatant lie. Their email response time is a complete joke.and their live chat support isnt any better, it's worse. This casino is a [EDIT]. They should be permanently shut down!!! I'm willing to take this matter to court if need be. I've got all the time necessary.
