Maximalbet Casino— player complaints: 9 in English

The player from Germany had a pending withdrawal of €160.00 since June 14th, which remained in 'processing' status despite his fully verified KYC status. He requested prompt transfer of the amount, noting the casino's repeated excuses about being overloaded. He confirmed that the winnings were made with a 400% bonus after fully wagering it, and that he had already contacted support six times without resolution. We were unable to move the complaint forward because the casino had a history of 5+ closed cases under the No Reaction Policy and had not cooperated with us. The complaint was therefore closed as unresolved, which affected the casino’s rating.The player from Germany had a pending withdrawal of €160.00 since June 14th, which remained in 'processing' status despite his fully verified KYC status. He requested prompt transfer of the amount, noting the casino's repeated excuses about being overloaded. He confirmed that the winnings were made with a 400% bonus after fully wagering it, and that he had already contacted support six times without resolution. We were unable to move the complaint forward because the casino had a history of 5+ closed cases under the No Reaction Policy and had not cooperated with us. The complaint was therefore closed as unresolved, which affected the casino’s rating. Written by AttilaComplaint Specialist Submitted: 11 Aug 2026 | Unresolved : 19 Aug 2026Automatic translation:

The player from the United Kingdom requested a withdrawal of £700 to Maximal Bet Casino on July 19th, but after three weeks, the payment status remained "in progress." She had completed the KYC process and had not used any bonuses, yet had been informed that the withdrawal was still within the 7-21 days processing time. We were unable to move the case forward because the casino had a long record of applying a No Reaction Policy and ignoring our attempts to mediate. As a result, the complaint was closed as unresolved, which affected the casino’s rating.The player from the United Kingdom requested a withdrawal of £700 to Maximal Bet Casino on July 19th, but after three weeks, the payment status remained "in progress." She had completed the KYC process and had not used any bonuses, yet had been informed that the withdrawal was still within the 7-21 days processing time. We were unable to move the case forward because the casino had a long record of applying a No Reaction Policy and ignoring our attempts to mediate. As a result, the complaint was closed as unresolved, which affected the casino’s rating. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 10 Aug 2026 | Unresolved : 19 Aug 2026Automatic translation:

The player from the Netherlands had submitted a withdrawal request and, after waiting more than two weeks, had grown increasingly concerned about receiving the funds. Although the casino's live chat had advised that withdrawals could take between 7 and 21 days, that timeframe had already elapsed without any progress on the request. The player confirmed that this was his first withdrawal, that his account had successfully passed KYC verification, and that the €1,250 withdrawal consisted of real-money winnings not associated with any bonus. He also explained that the casino only processed one withdrawal at a time and that cancelling the pending request would restart the waiting period. Despite repeated attempts to contact the casino, no cooperation was forthcoming. The complaint was ultimately closed as unresolved.

The player from the United Kingdom had been waiting for a withdrawal for over six weeks, having initially been told it would take 10 working days. After ID verification, the timeline was extended to 20 working days due to high withdrawal volumes, but he still had not received his winnings and struggled to obtain timely responses from customer service. We repeatedly contacted the casino, but it failed to reply, so the complaint was marked as unresolved because no cooperation was received from the casino. Since the casino operated without a valid licence or ADR service, the player had nowhere to turn.

The player from Austria experienced a prolonged delay in receiving his withdrawal despite completing the verification process and providing the requested documentation. The casino continued to respond with generic messages and did not address the issue. After several unsuccessful attempts to obtain the casino's cooperation, and due to the lack of a valid license or recognized ADR, the complaint was closed as unresolved.

A player from Germany was facing a severely delayed withdrawal of €500 at Maximal Bet Casino, which had been submitted six weeks earlier. His previous request had been cancelled under the pretext of security checks, and ongoing communication with support had been ineffective, as they provided repetitive responses and conflicting information. The player sought urgent assistance to recover his funds, and the casino’s communication channels appeared to have been blocked. We tried to contact the casino repeatedly, but received no response, and we had to close the complaint as unresolved.A player from Germany was facing a severely delayed withdrawal of €500 at Maximal Bet Casino, which had been submitted six weeks earlier. His previous request had been cancelled under the pretext of security checks, and ongoing communication with support had been ineffective, as they provided repetitive responses and conflicting information. The player sought urgent assistance to recover his funds, and the casino’s communication channels appeared to have been blocked. We tried to contact the casino repeatedly, but received no response, and we had to close the complaint as unresolved. Written by MunyaCasino Analyst & Complaint Specialist Submitted: 15 Jul 2026 | Unresolved : 07 Aug 2026Automatic translation:

The player from Spain had been waiting for two weeks for a withdrawal that he believed the casino would not honor, perceiving it as a scam. He had successfully passed KYC verification, made one previous withdrawal without issues, and had only engaged in sports betting without using bonuses. Despite multiple contacts with customer support, he was only told to wait. The complaint was resolved as unresolved due to the casino's lack of response and cooperation, operating without a valid license and with no available gaming authority to intervene. The complaint was closed, and the player was advised to select casinos with better reviews and ratings in the future.

The player from Austria had been waiting for a withdrawal of €1,900 since May 2, 2026, which had exceeded the initial claim of 21 business days. He found inconsistencies in the casino's terms regarding withdrawal times and suspected that the casino's licensing information was fraudulent. He sought assistance in recovering his winnings. The complaint was closed by marking it as unresolved due to the casino's lack of response. The player was advised to choose casinos with verified reviews and ratings in the future to avoid similar issues.

The player from Italy requested a withdrawal of over €600 on May 3rd but did not receive the funds despite the casino's stated processing time of 3–10 business days. His account was verified, and he later resubmitted the withdrawal via cryptocurrency in an attempt to speed up the process. Attempts to contact the casino were unsuccessful. As the casino operates without a valid license and does not offer ADR services, no further action was possible without its cooperation. The complaint was therefore closed as unresolved.