Lucky Star Casino — player complaints: 7 in English
7Complaints
3▲Last 30 days · was 1
4Unresolved
2.6231350112616dLast complaint
51.6Risk index
$402,000 · 180,000 INR · 17,000 BRLDisputed sums
Lucky Star Casino: 7 complaints filed in English across 2 platforms, 4 still open, disputed sums $402,000 · 180,000 INR and 1 more currency. Most of them are about withheld payouts (71%). Risk index 51.6. Texts below are the players' own words, as published on the source site; last complaint 2026-11-05.
How many complaints are there about Lucky Star Casino?
The English-language record holds 7 complaints from 2 platforms, 4 of them without a resolution; 3 carry no status from the platform. The latest one is dated 2026-11-05.
What do players complain about?
Mostly withheld payouts — 71% of cases, then account blocks (14%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 7 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 51.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
The player from Brazil requested a withdrawal of BRL 17,000 on October 27, 2025, which remains in processing status beyond the stated 48-hour limit. Despite being within the withdrawal terms, he is advised by support to cancel and withdraw a smaller amount, which he refuses.The player from Brazil requested a withdrawal of BRL 17,000 on October 27, 2025, which remains in processing status beyond the stated 48-hour limit. Despite being within the withdrawal terms, he is advised by support to cancel and withdraw a smaller amount, which he refuses. Written by SamuelCasino Analyst & Complaint Specialist Submitted: 03 Nov 2026 | Resolved : 04 Nov 2026Automatic translation:
The player from Chile has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Chile has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by KristinaComplaint Resolution Center Team Lead Submitted: 04 Nov 2026 Automatic translation:
The player from Neuquén has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Neuquén has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 27 Oct 2026 Automatic translation:
Reason: Account closure
The game has had me blocked since September 22nd; They keep sending emails stating that my issue has been forwarded to the relevant department, but they aren't providing any concrete response. It is now October 1st, yet my account still hasn't been unblocked. They keep sending the same canned email responses whenever I ask when my account will be reopened; they aren't giving a proper answer. This situation arose because, on September 21st, I placed some large bets and won a significant amount; I initiated withdrawals for part of the winnings in installments while leaving some funds in the gaming account to continue playing. However, they have neither released the money nor reopened the account. I have forwarded the email correspondence of our conversation to you, so please take a look and try to help me out.
The player from Chile has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Chile has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 25 Aug 2026 Automatic translation:
The player from Mexico had a blocked account at Lucky Star and was awaiting a withdrawal of $2,000 MXN that remained pending. He received no warning about the account closure and believed it indicated bad faith from the operator. We attempted to communicate with the casino to obtain evidence supporting the account closure but received no response. Due to the casino's lack of cooperation and absence of a valid license or dispute resolution service, the complaint was marked as unresolved. The unresolved status might have negatively impacted the casino's rating, but no further resolution was possible at that time.
